Ballad Health User Reviews

Name: Ballad Health
Rating: 4.6 (3408 reviews)

Ballad Health

🏥 Medical

Customer Experience

Positive experience48.0% of reviews

Neutral6.0% of reviews

Negative experience46.0% of reviews

~ Based on 50 written reviews from the US App Store.

What users say

Summarized from real user reviews of Ballad Health. Based on 3.4K reviews and a 4.6/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Medical app.

Positive things

📅Scheduling
💻Up-to-date information
💬Awesome way to communicate
🚑Virtual urgent care is a lifesaver

Negative things

🔁Stuck in loop
🔑LOG IN issues
⚠️App is NOT working properly
🚫App unusable now
🤯Crashes constantly
🔒Logging in has become impossible

Is Ballad Health Safe?

Ballad Health appears safe based on user ratings. AppsHunter Safety Score for Ballad Health is 92/100.

This assessment is based on 3,408 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.2% of ratings point to a safe experience

3.6% of ratings suggest some concerns

5.3% of ratings point to a risky experience

~ Based on 3,408 App Store ratings for Ballad Health.

Is Ballad Health Legit?

Ballad Health appears to be a legitimate app. AppsHunter Legitimacy Score for Ballad Health is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Survey

I was settled in ETSU MyChart. The transfer has been cumbersome and inefficient. I’ve been in office and rather than fix it then, sent to web site. Only missing data point: med rec #. Another call. I have a log in and PW. Asking me to sign up yet again. Your upgrade, my inconvenience and annoyance. Now this will not submit.
I do not want 2 step verification. You will not turn it off.

Xrt4u

6 days ago

Response from developer

Thank you for your feedback. Feel free to reach out to our MyChart Technical Support team by calling (866) 517-5873, and we will be happy to assist you with any of your questions/concerns. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m.

Non stop “treatment”

I’ve had a cough since December 2025. It’s now August 2026 and I still have the cough. The cough started producing blood over 4 months ago and I still haven’t had any REAL treatment. I don’t sleep well, I gag constantly bc of the taste, and cough a lot. I have been given antibiotics, cough syrup, x-rays, and an ultrasound. Finally, was “referred” to a pulmonologist and told to call and make my own appointment after I waited for 9 days to hear back from the doctor’s office. Called to make an appointment, was told by pulmonary that only the doctor’s office can make appointments. I feel like they are just jacking me around so they can suck as much money as possible from the insurance company. I need some actual relief here

Eli’smom

16 days ago

Love my PCP office!

Great staff and doctors. Very collaborative and easy to talk to and plan care together.

Frogger999999

a month ago

Great App

5 stars

#24fan

2 months ago

Very good info

I’m impressed with the availability of the info on this app.

JJ Va.

5 months ago

App

Love it

AlphaWolf 84

5 months ago

pretty useful but has.. quirks

every time i open the app it makes me sign in from scratch now rather than just authenticating via face id but i dont have enough energy to contact tech support and multiple settings get wiped every time it's reinstalled

Anonymous6452

5 months ago

Response from developer

Thank you for your feedback. Please reach out to the MyChart Technical Support team by calling (866) 517.5873, and we will be happy to assist you and look into this further. Our team is available Monday - Friday, 8:00 a.m. - 5:00 p.m

Medicaid Insurance Coverage

How would it go about changing to United Healthcare Plan ? Because ever since I got on to my disability to actually get Any Type Insurance Plan of Any Type Shape or Form. That’s what I was most concerned & interested in b4 then anyway & still can’t get into a physician for my health issues which are many many .I’ve not any type medicaid insurance 4 coverage of Medical Dr. nor My Medical Care Pharmacy
Prescriptions Expenses. Please & Thank You In Advance m

G. Robin Byrd

8 months ago

Stuck in loop

Bounces back to How do you want to pickup? I select and it puts me in a loop of not receiving selection. Forced to call in prescription

OB Griz

8 months ago

Scheduling

margo44270

9 months ago

Helps

Able to get to all my info some things you still have to navigate searching for what ur looking for

Daisy878

a year ago

Response from developer

We strive to make it easy for our customers to easily access your MyChart account! We're glad to hear it's working well for you!

LOG IN

i get notifications from the app telling me to log in to view but can only view once in a blue moon bc the app never lets me log in it’s always unable to log in makes no sense

lyssa102504

a year ago

MRI

The app works for almost anything. When you’re doing your e-checkin, it will not pull up the photo to mark where you’re having an MRI done. You’ll still need to talk to pre-admission, so don’t bother with e-checkin on the ballad app, it’s a waste of time. Other than that, it works great.

goatinatrenchcoat

a year ago

Response from developer

Thank you for your feedback! We appreciate you taking the time to share your input!

Fantastic

Love the app, makes everything so convenient for me with regards to my medical care. 5⭐️

gutigal

a year ago

Response from developer

Thank you for the 5-star review! We glad to hear the app is working well for you! We appreciate your feedback!

Survey

Xrt4u

a year ago

Response from developer

How is it an enhancement when you break it?

Used this for years and liked it, now it’s become cumbersome and information is missing. Good bye, won’t be using this any more.

CliffS2

a year ago

Response from developer

App is NOT working properly on iPad Air 11”, OS 18.3.1, Model MUWK3LL/A

Some options not responding OR even appearing.
1. You have health reminders - no response when I tap on it.
2. The new virtual assistant notice is not working. Nothing happens when I tap it.
3. There are NO icons in the white bar at the bottom.
I have screenshots if you want to see them.

Dellapearl

a year ago

Response from developer

Thank you for your review - if you are still experiencing issues with the app, please reach out to us at (866) 517-5873, and we'll be happy to investigate further.

Recommend this app

Interface is very easy to use and flows smoothly with the other MyChart accounts I have linked through different health systems!

MamaJoe1

2 years ago

Response from developer

Thank you for the 5-star review! We appreciate you taking the time to share you feedback!

App

I love having my appointments at a click away also my health information

poppycluck

2 years ago

Response from developer

Thank you for the 5-star review! We delighted to hear the app is working well for you! We appreciate your feedback!

Up to date information

I had used the app for an appointment to fill out paperwork which made the check in process easier. I was admitted to the hospital and started getting texts and realized the test I just had 20 minutes ago was in my phone. 😊

Lo491