The Clock is exquisitely built; the app is the opposite
Seriously reconsidering my purchase of the Clock based on this app. Basic features just don’t work. For example: when I try to set an alarm, it sets ALL the alarm times I have, rather than just the one I have toggled on.
Response from developer
We sincerely apologize for the inconvenience. We would like to better understand the issue you described and provide appropriate assistance. Please contact our support team so we can gather additional details and help resolve the issue. We appreciate your feedback and look forward to assisting you.
Terrible
The clock suddenly disappeared from the app on my iPhone and now I can’t add it. The clock is in pairing mode and the app can’t find it. The company can’t seem to figure out what is wrong. They told me to delete the clock from the app and then re-add it but I can’t delete something that isn’t there. It also took several tries to update the firmware the last time a new version came out. Now I have a $500 paperweight.
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Response from developer
We're sorry for both the issue and the support experience you received. We apologize that the previous guidance did not resolve the issue. Please contact our support team again so we can investigate further and assist you.
Unusable
I had high hopes that my first review would have prompted some positive change for this app. Somehow you’ve managed to make the app even worse than it was before.
Once opening the app following the update my previous settings and connectivity is toast, and once I manage to get linked into Bluetooth it is absolutely impossible to add a new device and connect to wifi as it once did. Performed a hard reset and nothing. The last option now is a complete factory reset, something I’ve done already in the early stages of the apps release. Now it won’t connect to the same wifi it did prior
To the latest “update” and won’t allow me to use the app with Bluetooth and no wifi. It freezes when you choose that option, and worse yet it is impossible to acces your account bc that also
Fails and won’t open the page to do so.
And you still haven’t offered any kind of warranty registration process that I can see on the website or the app- at least there was not prior to this latest build.
Despite the clocks beautiful design and having so much potential, I honestly have to wonder where the quality control process all went south, at least on the software side.
The only option now is to run the bare bones no app method… since there is no web app or to compliment the product.
And finally, you still have done absolutely nothing to give people outside the USA App Store (like Canada for example) any proper access to the app at all. A web app could easily solve this, since for whatever reason you thus far haven’t offered any options to those who purchased their clock from retailers in Japan or the USA.
Please make the necessary adjustments and conditions for these and the other shortcomings I have reported so as to ensure that this “connected” device and others in the future work as intended for your client base before it gives us all a reason to avoid Balmuda products ever again going forward.
Once opening the app following the update my previous settings and connectivity is toast, and once I manage to get linked into Bluetooth it is absolutely impossible to add a new device and connect to wifi as it once did. Performed a hard reset and nothing. The last option now is a complete factory reset, something I’ve done already in the early stages of the apps release. Now it won’t connect to the same wifi it did prior
To the latest “update” and won’t allow me to use the app with Bluetooth and no wifi. It freezes when you choose that option, and worse yet it is impossible to acces your account bc that also
Fails and won’t open the page to do so.
And you still haven’t offered any kind of warranty registration process that I can see on the website or the app- at least there was not prior to this latest build.
Despite the clocks beautiful design and having so much potential, I honestly have to wonder where the quality control process all went south, at least on the software side.
The only option now is to run the bare bones no app method… since there is no web app or to compliment the product.
And finally, you still have done absolutely nothing to give people outside the USA App Store (like Canada for example) any proper access to the app at all. A web app could easily solve this, since for whatever reason you thus far haven’t offered any options to those who purchased their clock from retailers in Japan or the USA.
Please make the necessary adjustments and conditions for these and the other shortcomings I have reported so as to ensure that this “connected” device and others in the future work as intended for your client base before it gives us all a reason to avoid Balmuda products ever again going forward.
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Response from developer
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. Your comments have been shared with our development team and will be reviewed as part of our ongoing efforts to improve the app.
Love my Clock!
I Iove this little thing but there are some problems w the software. The devs may jsut be doing the best they can w the hardware but all in all, the Clock itself is great. If you even close and reopen the app for a second, it has to reestablish a connection. Software updates can be a real crapshoot on whether they work or not. And Lastly the new feature: Night Routine. Look, I’m glad there is a way to fall asleep w background sounds on that turn off automatically but it’s so complicated to set up, especially for different bedtimes. AND, doesn’t include my favorite sound, white noise. All I want is a way to play a background sound and put a snooze timer on it! This seems like such a basic function. If I put a sound on and fall asleep it’s still going 8 hours later?? That’s not good behavior. Thank you for the hard work you all do, and keep working on it!
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Response from developer
Thank you for your review. The issue you reported is currently being investigated by our team, and we are working to improve it. We sincerely apologize for the inconvenience. We appreciate your patience and continued support.
No update firmware button to get Night Routine on 1.1.0!
Been waiting for this feature since I bought the Clock but there’s no button visible to actually start the update! Please fix. I love my Clock so much. The White Noise sound is so relaxing to fall asleep to. My only complaint w the app and the device was that there was no snooze timer to stop Relax mode after a certain interval and I’m hoping this Night Routine feature will fix that.
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