The Clock is exquisitely built; the app is the opposite
Seriously reconsidering my purchase of the Clock based on this app. Basic features just don’t work. For example: when I try to set an alarm, it sets ALL the alarm times I have, rather than just the one I have toggled on.
Response from developer
We sincerely apologize for the inconvenience. We would like to better understand the issue you described and provide appropriate assistance. Please contact our support team so we can gather additional details and help resolve the issue. We appreciate your feedback and look forward to assisting you.
Terrible
The clock suddenly disappeared from the app on my iPhone and now I can’t add it. The clock is in pairing mode and the app can’t find it. The company can’t seem to figure out what is wrong. They told me to delete the clock from the app and then re-add it but I can’t delete something that isn’t there. It also took several tries to update the firmware the last time a new version came out. Now I have a $500 paperweight.
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Response from developer
We're sorry for both the issue and the support experience you received. We apologize that the previous guidance did not resolve the issue. Please contact our support team again so we can investigate further and assist you.
Unusable
I had high hopes that my first review would have prompted some positive change for this app. Somehow you’ve managed to make the app even worse than it was before.
Once opening the app following the update my previous settings and connectivity is toast, and once I manage to get linked into Bluetooth it is absolutely impossible to add a new device and connect to wifi as it once did. Performed a hard reset and nothing. The last option now is a complete factory reset, something I’ve done already in the early stages of the apps release. Now it won’t connect to the same wifi it did prior
To the latest “update” and won’t allow me to use the app with Bluetooth and no wifi. It freezes when you choose that option, and worse yet it is impossible to acces your account bc that also
Fails and won’t open the page to do so.
And you still haven’t offered any kind of warranty registration process that I can see on the website or the app- at least there was not prior to this latest build.
Despite the clocks beautiful design and having so much potential, I honestly have to wonder where the quality control process all went south, at least on the software side.
The only option now is to run the bare bones no app method… since there is no web app or to compliment the product.
And finally, you still have done absolutely nothing to give people outside the USA App Store (like Canada for example) any proper access to the app at all. A web app could easily solve this, since for whatever reason you thus far haven’t offered any options to those who purchased their clock from retailers in Japan or the USA.
Please make the necessary adjustments and conditions for these and the other shortcomings I have reported so as to ensure that this “connected” device and others in the future work as intended for your client base before it gives us all a reason to avoid Balmuda products ever again going forward.
Once opening the app following the update my previous settings and connectivity is toast, and once I manage to get linked into Bluetooth it is absolutely impossible to add a new device and connect to wifi as it once did. Performed a hard reset and nothing. The last option now is a complete factory reset, something I’ve done already in the early stages of the apps release. Now it won’t connect to the same wifi it did prior
To the latest “update” and won’t allow me to use the app with Bluetooth and no wifi. It freezes when you choose that option, and worse yet it is impossible to acces your account bc that also
Fails and won’t open the page to do so.
And you still haven’t offered any kind of warranty registration process that I can see on the website or the app- at least there was not prior to this latest build.
Despite the clocks beautiful design and having so much potential, I honestly have to wonder where the quality control process all went south, at least on the software side.
The only option now is to run the bare bones no app method… since there is no web app or to compliment the product.
And finally, you still have done absolutely nothing to give people outside the USA App Store (like Canada for example) any proper access to the app at all. A web app could easily solve this, since for whatever reason you thus far haven’t offered any options to those who purchased their clock from retailers in Japan or the USA.
Please make the necessary adjustments and conditions for these and the other shortcomings I have reported so as to ensure that this “connected” device and others in the future work as intended for your client base before it gives us all a reason to avoid Balmuda products ever again going forward.
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Response from developer
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. Your comments have been shared with our development team and will be reviewed as part of our ongoing efforts to improve the app.
Love my Clock!
I Iove this little thing but there are some problems w the software. The devs may jsut be doing the best they can w the hardware but all in all, the Clock itself is great. If you even close and reopen the app for a second, it has to reestablish a connection. Software updates can be a real crapshoot on whether they work or not. And Lastly the new feature: Night Routine. Look, I’m glad there is a way to fall asleep w background sounds on that turn off automatically but it’s so complicated to set up, especially for different bedtimes. AND, doesn’t include my favorite sound, white noise. All I want is a way to play a background sound and put a snooze timer on it! This seems like such a basic function. If I put a sound on and fall asleep it’s still going 8 hours later?? That’s not good behavior. Thank you for the hard work you all do, and keep working on it!
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Response from developer
Thank you for your review. The issue you reported is currently being investigated by our team, and we are working to improve it. We sincerely apologize for the inconvenience. We appreciate your patience and continued support.
No update firmware button to get Night Routine on 1.1.0!
Been waiting for this feature since I bought the Clock but there’s no button visible to actually start the update! Please fix. I love my Clock so much. The White Noise sound is so relaxing to fall asleep to. My only complaint w the app and the device was that there was no snooze timer to stop Relax mode after a certain interval and I’m hoping this Night Routine feature will fix that.
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Belly Flop
Sign in link routinely fails. App randomly dies with a blank white screen or blank grey screen requiring reinstallation more than once per day. Sometimes it takes more than 3 days to get the app to recognize the clock so I can enable the alarm. -={very disappointed}=-
Response from developer
Thank you for your feedback, and we sincerely apologize for the issues you've experienced. Please feel free to contact our support team—we'd be happy to assist and investigate the issue further.
Bluetooth
My clock does not connect via Bluetooth never shows up
Response from developer
Thank you for your feedback, and we’re sorry to hear about the issue. We’d be happy to help—please contact our support team so we can assist you.
Unusable
I would expect to be able to login to the app the controls a $500 clock. This app wins the award for the worst app in the App Store.
Response from developer
Thank you for your feedback. We sincerely apologize that The Clock did not meet your expectations. Your feedback has been shared internally, and we will use it to improve our products and services. If you are still experiencing login issues, please feel free to contact our support team—we’d be happy to assist. Thank you again for choosing The Clock.
App works Fine
All in all super happy w the Clock and the app. I used it to learn how to do everything on the Clock itself which sparks more joy.
Please please please add an adjustable sleep timer to Relax mode! I love to listen to rain sounds during the day but don’t want to have to manually stop it every time. Thank you!
Please please please add an adjustable sleep timer to Relax mode! I love to listen to rain sounds during the day but don’t want to have to manually stop it every time. Thank you!
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Needs work, but still a great product with potential.
This is a rather long winded review, but I feel it is necessary to point out- and it can all be easily addressed so it is not in any way meant to be more than constructive criticism.
At times the app will completely freeze and connectivity fails without a complete removal of the connected profile from the Bt setting as well as the app itself. I have experienced times when connectivity will work and then eventually no longer connect to the app without redoing the setup process completely.
Other issues include: no confirmed way to set the pendulum animation, nor instructions on how to do so- if it is even possible.
I would say that an official YouTube channel dedicated to ALL the functions and the key presses to invoke specific functionality seems prudent and necessary.
Also, time zone settings will at times not automatically sync with your smartphones current settings, and despite being set to the correct regional time zone, the clock displays time an hour earlier than it actually is; the only fix is to set your region to a zone that is an hour behind your own. (North American mountain standard time was the region I personally had issues with.)
Another concern is, can the battery be replace when the time comes, and is the clock and it’s battery able to function as intended plugged into a usb charger on a long term basis- than just what is required to replenish the battery itself? I am unable to confirm this and will reach out to USA Balmuda customer support again, via phone and email this time since I missed their return call the first go around.
Next: app availability, and product registration.
It would seem only logical that the BALMUDA connect app be available to other parts of the world other than the USA and Japan app stores.
Particularly in Canada, if this app is supposed to support multiple connected product devices you offer, why on earth can we not have this free app available in our native Canadian app store? I can only wonder if the EU and other regions face the same challenges. I would have to assume it is not just Canada that will have this issue as more global distribution continues. If launching the app in more regions is not ideal, may I suggest a web app to serve as an alternative to replace the apps intended purpose with all the same functionality instead.
Product registration and support. My “the clock” was a gift from Japan. I cannot register it and warranty is apparently not available, nor will it be from the sounds of the documentation with regards to this matter, outside of Japan itself.
Considering the device is about to launch in the USA, I find this policy to be counter productive and, quite honestly, a major let down for your international customer support program if it is not ultimately addressed; I am not sure I’ve ever encountered a consumer electronics product of this value to be so wanting for certain basic assurances, support as well as overall software stability and functionally. The app itself should have an option for product warranty registration, with a website to also serve as a primary or secondary source to do all this.
On a more positive note:
The product otherwise is outstanding, fit and finish build, as well as design, packaging is all very inspired and apple-esque in nature; the app also has great potential, but clearly a thorough public or rigorous internal beta program was seemingly absent based on some of the basic functional shortcomings necessary for daily use and consumer confidence in your support structure, globally speaking.
I have every confidence that these issues can all be improved with very minimal effort on the part of Balmuda, but until they are, it is impossible to give a 5 star rating until each of these issues are properly resolved.
At times the app will completely freeze and connectivity fails without a complete removal of the connected profile from the Bt setting as well as the app itself. I have experienced times when connectivity will work and then eventually no longer connect to the app without redoing the setup process completely.
Other issues include: no confirmed way to set the pendulum animation, nor instructions on how to do so- if it is even possible.
I would say that an official YouTube channel dedicated to ALL the functions and the key presses to invoke specific functionality seems prudent and necessary.
Also, time zone settings will at times not automatically sync with your smartphones current settings, and despite being set to the correct regional time zone, the clock displays time an hour earlier than it actually is; the only fix is to set your region to a zone that is an hour behind your own. (North American mountain standard time was the region I personally had issues with.)
Another concern is, can the battery be replace when the time comes, and is the clock and it’s battery able to function as intended plugged into a usb charger on a long term basis- than just what is required to replenish the battery itself? I am unable to confirm this and will reach out to USA Balmuda customer support again, via phone and email this time since I missed their return call the first go around.
Next: app availability, and product registration.
It would seem only logical that the BALMUDA connect app be available to other parts of the world other than the USA and Japan app stores.
Particularly in Canada, if this app is supposed to support multiple connected product devices you offer, why on earth can we not have this free app available in our native Canadian app store? I can only wonder if the EU and other regions face the same challenges. I would have to assume it is not just Canada that will have this issue as more global distribution continues. If launching the app in more regions is not ideal, may I suggest a web app to serve as an alternative to replace the apps intended purpose with all the same functionality instead.
Product registration and support. My “the clock” was a gift from Japan. I cannot register it and warranty is apparently not available, nor will it be from the sounds of the documentation with regards to this matter, outside of Japan itself.
Considering the device is about to launch in the USA, I find this policy to be counter productive and, quite honestly, a major let down for your international customer support program if it is not ultimately addressed; I am not sure I’ve ever encountered a consumer electronics product of this value to be so wanting for certain basic assurances, support as well as overall software stability and functionally. The app itself should have an option for product warranty registration, with a website to also serve as a primary or secondary source to do all this.
On a more positive note:
The product otherwise is outstanding, fit and finish build, as well as design, packaging is all very inspired and apple-esque in nature; the app also has great potential, but clearly a thorough public or rigorous internal beta program was seemingly absent based on some of the basic functional shortcomings necessary for daily use and consumer confidence in your support structure, globally speaking.
I have every confidence that these issues can all be improved with very minimal effort on the part of Balmuda, but until they are, it is impossible to give a 5 star rating until each of these issues are properly resolved.
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