Doesn’t open
Keeps crashing, doesn’t open on latest iOS version
App crashes on iPad running iPadOS 26.5.2
Can no longer launch app on my iPad. It crashes. Am running iPadOS 26.5.2 (23F84).
Unavailable at the worst times
It doesn’t happen weekly but the app often goes offline and isn’t fixed for hours. I’ve heard from others this is incredibly rare with other banks and honestly in this tech-dominant era having immediate access to my bank balance is really important and I am considering switching banks for this reason! Unreliable app. Yes, you could use online banking but that’s a hassle and takes longer to login.
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Locked out of app
It’s very frustrating getting locked out of app . I’ve turned phone off and on then deleted app and trying to reinstall but it’s taking forever to load . So annoying. I’ve never had this trouble before
Why has it become unreliable
It now crashes every time I try to open it. I’ve tried to reopen from the app store, but this doesn’t fix the issue
worse and worse
app gets worse and worse with more glitches, freezes and less functionality
App upgrade
This app is useless. Been ok for quite a while, but since the recent upgrade, can’t access my bank accounts, even after uninstalling and reinstalling. If this is not sorted soon, I will be moving banks!
Useless
Have updated app and now can not open to access my account.
Lost Icon
Terrible
Update
App updated 2 days ago now can’t login
Latest version
Was forced to update to new version now the app won’t open. Very irritating now I can’t use it at all!
Please remove self promoting ads.
Please remove the new self promoting ads, when I log into my account to see my balance etc! This is a new frustrating extra! No I’m not a nurse and no I don’t want to do your survey! I tried to turn it off but it would not let me, It’s a glitch in the ap. I’ve tried many times and the Ap will not let me turn off the marketing messages when I go into the customise accounts Home Screen option. It will let me change other option but the marketing is permanent.
It only started when I recently updated. Can you please fix this glitch in the ap. Thank you.
It only started when I recently updated. Can you please fix this glitch in the ap. Thank you.
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Feedback
Please add a feature for users to be able to hide their own accounts from the mobile app screen. Currently you have to call and have them hidden.
Latest update clunky
I don’t know what they did. But the latest update seems slower and buggy. Cant filter the transaction types anymore. And flicking between “pages/screens” within the app has a little spinning animation that’s really annoying
Useful but lacks useful feature
I find this app indispensable and actually find it easy to understand and use. That said one glaringly obvious omission remains and has through every update, one that forces the use of the browser based login - the ability to view the amount to be paid to clear the balance of the credit card for the month. I can see the entire balance owing but not the amount due as is shown on the credit card statement itself. Why is this so difficult to achieve? It’s infuriating. At least deliver the ability to download the statement as a pdf, that’d be something positive.
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Filters?
What happened to being able to filter transactions eg credits only or debits only?
Makes it much more difficult to find information.
Makes it much more difficult to find information.
Basic filtering gone?
Nice to see lots of improvements made to the app, especially the much improved loading times, but where’s the basic filtering of transactions gone? I can’t see only incoming or outgoing now, only all at once? Extremely inefficient and overwhelming way to have to go about looking through my transactions.
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2025 update terrible
At least give us the option to remove the marketing ads from our Home Screen. It’s distracting and too easy to click the link.
terrible app
it’s always down or showing some kind of “there seems to be a problem” message. Always happens at the worst times too of course then you call them and wait 1-3hrs to get onto someone just to experience the most painful phone call ever. Over all just terrible. Do better bankfirst.
Which account?
I wish I had read these reviews before moving all my banking to BankFirst. Excellent bank. Terrible app. I need to be able to see the nicknames of the accounts when I’m transferring - all the accounts look the same. Tip: I know my own name, so it doesn’t need to be listed here. Some icons are clickable; some images look like icons don’t do anything; it’s impossible to tell the difference. And the same icon (coins) is used for diffèrent purposes within the app. (Do the app developers look at these reviews?! 😂 )
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