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Terrible
Update
App updated 2 days ago now can’t login
Latest version
Was forced to update to new version now the app won’t open. Very irritating now I can’t use it at all!
Please remove self promoting ads.
Please remove the new self promoting ads, when I log into my account to see my balance etc! This is a new frustrating extra! No I’m not a nurse and no I don’t want to do your survey! I tried to turn it off but it would not let me, It’s a glitch in the ap. I’ve tried many times and the Ap will not let me turn off the marketing messages when I go into the customise accounts Home Screen option. It will let me change other option but the marketing is permanent.
It only started when I recently updated. Can you please fix this glitch in the ap. Thank you.
It only started when I recently updated. Can you please fix this glitch in the ap. Thank you.
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Feedback
Please add a feature for users to be able to hide their own accounts from the mobile app screen. Currently you have to call and have them hidden.
Latest update clunky
I don’t know what they did. But the latest update seems slower and buggy. Cant filter the transaction types anymore. And flicking between “pages/screens” within the app has a little spinning animation that’s really annoying
Useful but lacks useful feature
I find this app indispensable and actually find it easy to understand and use. That said one glaringly obvious omission remains and has through every update, one that forces the use of the browser based login - the ability to view the amount to be paid to clear the balance of the credit card for the month. I can see the entire balance owing but not the amount due as is shown on the credit card statement itself. Why is this so difficult to achieve? It’s infuriating. At least deliver the ability to download the statement as a pdf, that’d be something positive.
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Filters?
What happened to being able to filter transactions eg credits only or debits only?
Makes it much more difficult to find information.
Makes it much more difficult to find information.
Basic filtering gone?
Nice to see lots of improvements made to the app, especially the much improved loading times, but where’s the basic filtering of transactions gone? I can’t see only incoming or outgoing now, only all at once? Extremely inefficient and overwhelming way to have to go about looking through my transactions.
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2025 update terrible
At least give us the option to remove the marketing ads from our Home Screen. It’s distracting and too easy to click the link.
terrible app
it’s always down or showing some kind of “there seems to be a problem” message. Always happens at the worst times too of course then you call them and wait 1-3hrs to get onto someone just to experience the most painful phone call ever. Over all just terrible. Do better bankfirst.
Which account?
I wish I had read these reviews before moving all my banking to BankFirst. Excellent bank. Terrible app. I need to be able to see the nicknames of the accounts when I’m transferring - all the accounts look the same. Tip: I know my own name, so it doesn’t need to be listed here. Some icons are clickable; some images look like icons don’t do anything; it’s impossible to tell the difference. And the same icon (coins) is used for diffèrent purposes within the app. (Do the app developers look at these reviews?! 😂 )
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Useless!
Pretty poor that I can’t even open the app! How am I meant to pay bills and transfer money? What a joke. Needs to be fixed ASAP.
Rubbish
Bank app constantly freezes, need to delete and reload app over and over…
Terrible app
Since they upgraded this app doesn’t work more than it does. The amount of times I try to open it and it says unavailable and won’t open are ridiculous!!! It’s at the point now that I’m considering changing banks just because of this.
NPP disappeared!
This update… my option to use NPP Osko has disappeared.
This is a terrible surprise
This is a terrible surprise
Update forces you to browser version for landscape on iPad
The new update had potential but is limited to portrait orientation at a time when iPads are being used with keyboards in landscape mode. Forces these users to go to browser version.
Review
Terrible app. Regularly crashes or freezes. Enough to make me leave the bank!
Generally reliable
The app is generally quite reliable. At some point in the last month, after using touch ID to login I now get a message of “token invalid” and now have to enter a PIN. It’s not a hassle, but it makes me question whether the app’s authentication and security are up to date.
Buggy
New update is absolutely terrible. It can sometimes take 4 or 5 attempts to login as the app freezes depending on how quickly you touch certain parts of the screen. Amateurish coding at best
