Best Bank
Thank you for your service!
The app NEVER WORKS
The app is useless. And only one 24/7 atm in Durango. AND they charge you $10 to replace your card, $30 overdraft fees…. I’m over it.
No longer able to sign in
I have no issues on the web, but I’m getting an error every time in the app saying my information can’t be verified. Web prompts for an emailed code but app doesn’t.
Never Opens the First Time
The app consistently fails to log in on the first attempt, so it's been a hassle since using it to begin with, even after each update. However, after today's update, I can't log in at all. In response to other users who wondered if the issue is with their device–no, it's indeed the app.
The app is horrendous
The app is down more often than it’s working correctly. Constantly down at night, and frequently during the day, which is not convenient if you keep your card locked for security.
I mean, I guess it’s good if you never want to unlock it again.
Sorry to say that it kinda reflects the service you get at some of the branches too.
I mean, I guess it’s good if you never want to unlock it again.
Sorry to say that it kinda reflects the service you get at some of the branches too.
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Outdated
Most features work very slowly or not at all. Frustrating to use the app. Can’t transfer $ easily and can’t sign in half the time. Lots of error codes
Have to reload all the time
I don’t know if it the app or my iPhone but I am constantly reloading the app after two to three uses. I am so tired of it please fix.
This app does not work
The app is terrible, constantly not allowing me to log into my bank due to “unable to verify” error. I’ve been patient as I have been a customer for 10 years but I cannot do it anymore unfortunately. I am leaving the bank because the app is so terrible. The people at my local bank are amazing, it is so sad that I have to leave because the crucial issues of the app just seem to get worse.
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App is trash
I’ve had this app for years now and it’s always been awful. Crashes/kicks you off constantly, says error majority of the time when you try logging in, and doesn’t load often.
Stay away from this bank
This bank continues to make me hate any experience I have with it. I do not know how many time the app does not work properly. As of today we are switching banks and moving to another.
App is fine bank is horrible
I have used this bank for over 25 years. The last two year, the bank has become the worst I have ever dealt with. They will send payment payment requests even though there is way more money in the account than needed to cover the charge. They will lie to you over and over. They just do not care about their customers.
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Hometown Feel
They have always worked with me and do all that they can to keep my hard earned money safe. Won’t bank with anyone else.
Bad app
Had this app for a few years and have problems with it at least once a week. Today it would not let me get into it all. Had to delete it and reinstall it This happens
At least once a month. Doesn’t like my photo either. The app is pretty bad
At least once a month. Doesn’t like my photo either. The app is pretty bad
Bill Pay
The bill pay option on the IPad is inoperable. When bill pay is opened, it continues to spin indicating it is processing and you cannot exit to any other option.
Customer service
Best customer service experience ever
Password problems
Unfortunately, this application requires you to re-enter your password (and username) with great frequency, even when biometrics are allowed.
Probably the worst banking app I’ve ever used.
Turns off Face ID verification for no reason. Not a terrible user-friendly experience. I wouldn’t call this app helpful. I wouldn’t call the staff helpful either. All of my issues with this app started about 6 months ago; I’m not sure what happened, but I have become so fed up work this app that I’ve cancelled the account that I’ve had for nearly a decade.
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A Hit or A Miss
This app frequently malfunctions. As of recently, it won't allow me to use biometrics to log in, even though it was working before. It almost consistently has log in issues, not allowing me to log in the first time, even when the biometrics are working. Upon merely opening the app, an error code would pop up. When I reopened the app, it would then let me use biometrics to open it. However, it now won't open with biometrics whatsoever, so I can only log in using my password. I like our bank, but am frustrated with the inconsistent functionality of the app.
*** Biometrics began working again once I deleted and redownloaded the app. I am leaving a "3-star" rating until the app functions well more often. If that happens, I will gladly change it to a 4 or 5. ***
*** Biometrics began working again once I deleted and redownloaded the app. I am leaving a "3-star" rating until the app functions well more often. If that happens, I will gladly change it to a 4 or 5. ***
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Very helpful
You can do mostly anything that you do at the bank but on your phone.
Awful
App is stating I have a rooted or jailbroken phone when I do not. My carrier has investigated the issue, reset my phone, and my iOS system is in tact. Nothing has been changed or altered on my phone. I have had constant issues with the app since the last update. The app is frustrating and I’m about to give up banking with BOC because of it.
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