I expected the app to be horrible and I was not disappointed
During onboarding, the ‘Back’ button during passport scan does not work. Scanning the MRX results in the app freezing and does not move forward.
Updated app.
It took several attempts to use the app, eventually all good, excellent customer service when I contacted BoC for advice.
Bank app failure
The app does not respond after scanning passport photo. It stays stuck on the screen. I’ve done all troubleshooting options. Nothing.
‘Menu - Messages’ don’t open on iPadPro iOS 18.7.1: Urgent fix required
Update 24/02/26: latest bug fixes haven’t fixed the messages button - it shuts down the app instantly when tapped.
Messages (from the drop down menu on the left) don’t open when tapped on iPad Pro (iOS 18.7.1). Please fix as soon as you can! I can’t read any communication messages from the bank - even in a web browser! Thanks!
Messages (from the drop down menu on the left) don’t open when tapped on iPad Pro (iOS 18.7.1). Please fix as soon as you can! I can’t read any communication messages from the bank - even in a web browser! Thanks!
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‘Menu - Messages’ don’t open on iPadPro iOS 18.7.1: Urgent fix required
Update 7/02/26: I can see you tried to fix the bug below, but now tapping ‘messages’ just shuts down the app completely!
Messages (from the drop down menu on the left) don’t open when tapped on iPad Pro (iOS 18.7.1). Please fix as soon as you can! I can’t read any communication messages from the bank - even in a web browser! Thanks!
Messages (from the drop down menu on the left) don’t open when tapped on iPad Pro (iOS 18.7.1). Please fix as soon as you can! I can’t read any communication messages from the bank - even in a web browser! Thanks!
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Theodosiou Charalambos
Excellent performance but is very important to improve the appearance of the letter to be more vibrant and readable.
Πιο βαθύ χρώμα στα γραφικά.
Ευχαριστώ
Πιο βαθύ χρώμα στα γραφικά.
Ευχαριστώ
‘Menu - Messages’ don’t open on iPadPro iOS 18.7.1: Urgent fix required
Messages (from the drop down menu on the left) don’t open when tapped on iPad Pro (iOS 18.7.1). Please fix as soon as you can! I can’t read any communication messages from the bank - even in a web browser! Thanks!
Absolutely Terrible
Even a simple thing like updating personal details doesn’t work. It keeps saying temporary technical issue try again, with no details of what the issue is! Why do you even offer features like this if they don’t work as expected? We need to be able to this without visiting a branch.
‘Menu - Messages’ don’t open on iPadPro
Messages (from the drop down menu on the left) don’t open when tapped on iPad Pro (fully updated). Please fix as soon as you can! Thanks!
Ck
So easy to work on my B of Cy app
Not responding
I had a problem with my mobile banking after I switched my phone and I call the number they gave and they don’t pick the call and even if I put all the code it won’t work
Bank of Cyprus could be and operate much better
I think it’s pretty embarrassing to be in a store and not be able to transfer your money between your accounts due to BOC troubleshoot. Thankfully i had Revolut with me at the time. Also it would nice to have a real time of the transactions, not days after. There is no investment in having an account in the savings, on the contrary they subtract money from your account every 3 months.
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Response from developer
Dear customer, we apologize for any inconvenience caused and you were not able to complete your transaction. Regarding real time transactions, if you refer to card purchase transactions, these amounts are on hold for a few days until the merchant requests the funds from the Bank. As for the charges on accounts, you may discuss them with your banker and identify ways to keep them as low as possible.
New customer registration
I have repeatedly tried to make an account as a student however when i add in my income it doesn’t let me click the next button! Why is this, needs to be fixed
Cannot setup account
Everytime I get all the way through setting up and account and then when I get to security checks, taking a selfie - it says not recognised. This happens everytime, multiple lighting, different rooms etc still doesn’t work. Also doesn’t work for my husband, he has same issue so not just me.
Mrs
Fantastic quick safe efficient
Recommendation
It would be good to be able to hide the balance of my accounts. It’s frustrating logging into the app while in public and everyone around me can see my total balance. Thank you
What is the point?
This app fails to show me my bank balance and does not allow me to pay anyone or transfer money as all the buttons are greyed out.
Yes I have the latest version.
Yes I have the latest version.
Clunky!
It’s relatively simple to actually do simple things like checking a balance but anything else and the whole thing becomes tiresome and very clunky! It’s not very intuitive with some processes buried away in the deep.
Typical…
Of course, the bank advertises that to open an account you need to use the app. I cannot apply online through the website as it asks for refugee documents which are not applicable to myself…
When opening the app, I press ‘register’ and ‘Not yet, sign me up!’ then the app crashes, every single time. This is the same across different iPhones and an iPad. Is the bank actually checking and testing their digital products? When pressing ‘App Support’ through the Apple App Store it opens a 404 on BoC’s website. Not very reassuring, would you keep your money with this business?
When opening the app, I press ‘register’ and ‘Not yet, sign me up!’ then the app crashes, every single time. This is the same across different iPhones and an iPad. Is the bank actually checking and testing their digital products? When pressing ‘App Support’ through the Apple App Store it opens a 404 on BoC’s website. Not very reassuring, would you keep your money with this business?
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Doesn’t log me in anymore
Was working ok and now won’t login me in. Asks me if I have access to the iPhone device or email and once I click ok it just freezes up. Deleted app and re-downloaded but doesn’t work!!
