Useless app
This app is incredibly frustrating. I’ve tried enrolling my account more than 10 times, and it keeps saying, “Unable to process account enrollment.” I’ve double-checked all my information, and everything is correct, but the app still won’t let me register.
A banking app should make things easier, not waste customers’ time. Please fix this issue as soon as possible because it’s preventing users from accessing their accounts. Very disappointing experience.
A banking app should make things easier, not waste customers’ time. Please fix this issue as soon as possible because it’s preventing users from accessing their accounts. Very disappointing experience.
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Total Wreck
Tech Support totally Lack Of Experience and Knowledge about the App.
The App NON-USER FRIENDLY simply because of the Tech Support behind the app. They Suck!
The App NON-USER FRIENDLY simply because of the Tech Support behind the app. They Suck!
SLOWEST APP ON MY PHONE
I have no idea why a major financial institution can’t produce a banking app that actually loads under 20 minutes. I will eventually close this account and go to a different institution in the Philippines if this is the support the bank provides to its customers.
MOBILE OTP
I can’t turn it on, please help me to fix it😬 I using this device before and now after the update or reinstalling the app this is what happened, and it always shows “an error was encountered when trying to register device for mobile OTP.
App updates and multiple errors regarding login and OTP
The app frequently requests for updates but when you check the app store, there’s no update available.
OTPs are often late despite good network reception. Same issue with the online website.
OTPs are often late despite good network reception. Same issue with the online website.
Need improvements
Your transactions are not displayed in the app, only the outstanding balance and your amount consumed in total are visible not per transaction and what merchant which is cisible in almost all banks app but not in bankcom. Hoping they upgrade their app.
OTP / Security Features
While we understand that our account should be secured, with BOC, your account is too secured that the user cannot access its own account. Been calling BOC for 3 days already and my issue has not been resolved. I cannot access my account until now.
Worthless App
I can’t even wrap my end around the fact that I cannot transfer money from my BOC foreign savings account to my PESO account. Ridiculous. Changed my password and suddenly the app just quits every time I log in. Then my profile has basic info which doesn’t even have my address. So if I need to make an online purchase I have to first verify with BOC what my address on file is.
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Worst Banking App
The OTP is so annoying to deal with. Other banking app does not require OTP to log in. It is very annoying to deal with.
The OTP also has delay. If you failed to input on time, the app will not allow you to log in and require you to call customer service.
So far, BOC mobile app is the worst banking app I have ever used. If not only due to my payroll, I will never use this bank ever again.
Negative points.
The OTP also has delay. If you failed to input on time, the app will not allow you to log in and require you to call customer service.
So far, BOC mobile app is the worst banking app I have ever used. If not only due to my payroll, I will never use this bank ever again.
Negative points.
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Cannot open the app
What happened to this app so slow and cannot open no updates or what so disgusting .
useless
This is without question the most useless, pointless, worthless, ineffective, inept, incompetent, futile, non‑functional, impractical, broken, defective, unreliable, unhelpful, trivial, hollow, empty, toothless, impotent, laughable, pathetic, and redundant mobile banking app I have ever had the misfortune of downloading. Calling it a “banking app” is generous, because it completely fails at the one thing it’s supposed to do: work when you actually need it.
Every critical moment—when you need to transfer money, check your balance, pay a bill, or confirm a transaction—this app magically becomes unavailable, unresponsive, stuck loading, or throwing vague error messages that explain absolutely nothing. When things are calm and you don’t need it, sure, it opens. But the second it matters? Gone. Useless. Dead weight.
The interface feels clunky and poorly thought out, the performance is slow, and the reliability is practically nonexistent. What’s worse is the lack of proper feedback or meaningful error messages—just endless spinning, failures, and a complete waste of time. A banking app should provide confidence and accessibility; this one delivers stress, frustration, and disappointment.
If you’re looking for an app you can depend on during emergencies or time‑sensitive situations, this is not it. It’s a masterclass in how not to design a critical service application. Honestly, it’s more of a liability than a tool, and I regret installing it at all.
Every critical moment—when you need to transfer money, check your balance, pay a bill, or confirm a transaction—this app magically becomes unavailable, unresponsive, stuck loading, or throwing vague error messages that explain absolutely nothing. When things are calm and you don’t need it, sure, it opens. But the second it matters? Gone. Useless. Dead weight.
The interface feels clunky and poorly thought out, the performance is slow, and the reliability is practically nonexistent. What’s worse is the lack of proper feedback or meaningful error messages—just endless spinning, failures, and a complete waste of time. A banking app should provide confidence and accessibility; this one delivers stress, frustration, and disappointment.
If you’re looking for an app you can depend on during emergencies or time‑sensitive situations, this is not it. It’s a masterclass in how not to design a critical service application. Honestly, it’s more of a liability than a tool, and I regret installing it at all.
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Very Disappointing
Very disappointing experience with the Bank of Commerce app. It’s extremely unreliable and frustrating to use. I keep getting “invalid transaction” errors even when all the details are correct.
The OTP/PIN is also very slow, sometimes it’s delayed, and other times it doesn’t arrive at all. On top of that, logging in is a struggle because the app keeps showing errors even when the credentials are correct. Worse, the account suddenly gets locked without clear reason, which makes everything even more stressful.
Instead of making transactions easier, this app just adds more hassle and inconvenience. I would not recommend relying on this for important transfers unless these issues are fixed.
The OTP/PIN is also very slow, sometimes it’s delayed, and other times it doesn’t arrive at all. On top of that, logging in is a struggle because the app keeps showing errors even when the credentials are correct. Worse, the account suddenly gets locked without clear reason, which makes everything even more stressful.
Instead of making transactions easier, this app just adds more hassle and inconvenience. I would not recommend relying on this for important transfers unless these issues are fixed.
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Gives an error when you need to do something important
Everytime I try to do something important with my money, the app never fails to show an error message stating I can’t transfer money to my other account or pay bills. Jesus christ
Worst
I cant create otp to my account and everytime i use face id the app crashed!
ALWAYS A HASSLE TO USE
It is always “invalid transaction” almost every week atleast 2x times I am unable to transfer to my Gcash Account. Such a hassle especially when there are emergencies!
cant open
been using this app for a while and it went good before but now i cant seem to transfer my balance to gcash and it always says to turn on my mobile OTP even if it is turned on. I’ve tried deleting and reinstalling it multiple times as well as updated it couple of times but it still won’t work
update: now i cant open my bank com app because it says that I have reached the maximum number of registered devices even if i only used this app on this phone and no other devices this happened after i updated it since it is required and i tried to login please fix this, so disappointing
update: now i cant open my bank com app because it says that I have reached the maximum number of registered devices even if i only used this app on this phone and no other devices this happened after i updated it since it is required and i tried to login please fix this, so disappointing
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INCONVENIENT TO USE
The app is somewhat inconvenient to use since you cannot see the transaction history, the pesonet is also costly unlike other mobile banking app, no QR available for pesonet transaction, I just hope BOC will do something to improve its app making this more user friendly
Very Frustrating Bank!!!
This Bank is very frustrating because what do you mean they are always under maintenance? It is not user-friendly and accessible. I am in an emergency and I can not even do online banking and can not even withdraw using the card!!! If you are going to do some maintenance or whatever please consider informing your users ahead so that they can withdraw or plan before the maintenance.
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OTP issues
You have to key in OTP sent to your number. But most of the time, you will receive it after more than 5 minutes. There was even a time you’ll receive it the following day. How I wish our payroll account is with another bank.
Inactive
Keep on emailing me about my account being inactive yet most of the time bank com CIB have glitches especially when submitting OTP. I hope you can improve your APP and make it user friendly & at least appealing.
