Terrible app
Glorified website. Unintuitive, slow, and difficult to use. Needs a total rethink. Chat support is poor, helpful responses but slow to start a chat so you always end up missing the messages.
Forced use of quick balance
I don’t want to use quick balance. Stop trying to force it on users.
Keyboard problem
Since the latest iOS iPad update, the virtual number pad doesn’t display when making a quick transfer. That makes it impossible to use the app for banking. iPhone still seems to work though.
won’t even open
the amount of times this app crashes in insane! i’ve been trying to get into it and all it does is load, it says face id unavailable but won’t open when i put my security code in either! ridiculous
awful
bank sa is by far the worst bank you could ever choose to be with. they will hold your money for 2 days every time you get transferred a large sum. meaning you’ll get paid later than every other person in your workplace. they regularly shut down mobile banking for maintenance- so you won’t be able to use the app at all for 24 hours completely randomly! and they decided to remove to only useful feature: careless cash! doesn’t exist anymore with bank sa. absolutely ridiculous. change banks, for your own sake 🙏🏻
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Login painful
Every time I try to use this app, it asks me to login, even though every time I log in, I set up quick login.
Then it almost always won’t accept my credentials but, if I go to the desktop and log in with those same credentials, they do work.
I’m so glad I only have a loan account with this bank and don’t have to use it for all my financial transactions.
Then it almost always won’t accept my credentials but, if I go to the desktop and log in with those same credentials, they do work.
I’m so glad I only have a loan account with this bank and don’t have to use it for all my financial transactions.
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Amateur and incompetent
App will say you have the wrong password despite being correct. Constantly reminded to verify your ID. Did you not do this when I opened the account? Absolutely 21st century amateur and incompetence at its peak!
Cant dispute charges
The app will consistently bug out when trying to dispute a charge and leave you on an endless loading screen :/ updated to latest version, restarted my phone. Still happens
Unable to make extra repayment to loan
I used to be able to make extra repayment to my existing loans but now it looks like I cannot just transfer from my account to my loan account.
Unable to withdraw
Bank account locked from sending money, auto debits and transactions since it needed a new contact details confirmation, been with the bank 20+ years, and the confirmation page was showing an error, then it was down due to technical difficulties. No way to use my account, no way to verify
Very temperamental app
Very hit and miss regarding required log in details, requests update to gain access for new features but doesn’t give option to update the app. Overall poor customer experience from the Bank as an organisation although their customer service providers try to be as helpful as possible.
Probably the worst banking app out there
Worst one I have used anyway. Keeps forcing full login even after I have set up quick login. Design is clunky and not intuitive.
Doesn’t allow basic interactions for built in or third party password managers
This app blocks the use of the clipboard so you can’t paste your password in from your password manager because the app doesn’t work properly with Autofill or password managers. Banks should support customers who do the right thing when it comes to password protection and make this process seamless. With a strong password, no way to paste and no way to check that what you have entered is right signing in varies from “painful” to “impossible”. I resort to signing in on Safari for Mobile instead, at least I can paste in there.
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Ms Lehmann
This app is about as useful as their help line. Can’t even log in to the stupid thing & all help lines lead back to the app. After 45mins and getting no where I’ve decided it’s easier to close my account I’ve had for 43years!!!! with State bank/Bank SA & go else where. They really have lost the plot. Beyond Bank here’s another account for you, because at least your app works with easy.
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Privacy on payment receipt
Very poorly thought by BankSA. Some other bank hide the balance from the payment receipt but BankSA doesnt and when you want to share the payment receipt with the payee they will see your account bakance. Thats dodgy by BankSA.
Also I like to be able to rename B-Pay biller names and customize my biller list the way I like to. Some biller names are all capital letters and some not. It would be real good if we could personalize our biller names and be able to re-arrange the order as well or sort by name.
Also I like to be able to rename B-Pay biller names and customize my biller list the way I like to. Some biller names are all capital letters and some not. It would be real good if we could personalize our biller names and be able to re-arrange the order as well or sort by name.
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1 star
Please update the app to include the widget compatibility with IOS18 at the very least.
App has terrible interface and frequently fails to work correctly.
App has terrible interface and frequently fails to work correctly.
Bank Sa Widget
Where did the Bank SA Widget go? 😭
Quick login and preview no longer available
Quick login and preview no longer available. Please do an update to keep up.
Why remove the best feature?
Only good thing about this app was the cardless cash
Clunky
I have several banking apps, this is the worst. Clunky login process and interface. Crashes. Will be glad to leave BankSA and delete this app.
