Convenient but limited
The Barclay’s app is convenient for accessing basic information (balance, interest rate, most recent transactions) and for transferring money to/from external accounts. However, it only shows transactions for the past 90 days and does not give access to statements or other account information. This limitation severely limits its value. I expected better from an established international bank.
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Everything about this bank has been difficult
Transactions take forever , the app isn’t user friendly at all it’s like an app from the 90s and on top of everything I tried to make a simple 100$ transaction to my account and because there was an issue with the funds clearing in the funding account they froze my account and keep asking for more and more info . It’s been weeks . Contemplating cutting ties and moving on . If there acting like this for 100 bucks they can’t be trusted with large amounts of money .
Check out these other banks before wasting your time with these guys : Bread Savings(been with them a year never any issue) , Laurel Road (Just signed up so far so good)
Check out these other banks before wasting your time with these guys : Bread Savings(been with them a year never any issue) , Laurel Road (Just signed up so far so good)
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Works for me
I was concerned when I see all the 1 star reviews posted recently, however, the app actually works for me. Logged in, transferred, deposited check with no issues
It’s honestly a really simple app so you can’t do much than that.
Ugly Interface tho.
Not as fancy and smooth like Chase or Marcus, but it does the simple job.
It’s honestly a really simple app so you can’t do much than that.
Ugly Interface tho.
Not as fancy and smooth like Chase or Marcus, but it does the simple job.
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Most Likely an Insecure App
The app is a poor built. It did not work for me. So I contacted the help line listed in the app. The personnel stated that ‘I am not sure why this is not working for you’ and was unable to help. Asked for tech support and I was told there isn’t any. Asked if they can seek some advice from other colleagues. The customer service discussed with others and can back to me to say IF I HAVE ANY SPECIAL CHARACTERS IN MY PW then the app won’t work!!!
So all in all Barclays app does not support strong passwords and likely has vulnerabilities. No tech support is a red flag too. Perhaps the APP was hastily built or done by a startup person and with many coding issues. Feel less confident to use this app.
So all in all Barclays app does not support strong passwords and likely has vulnerabilities. No tech support is a red flag too. Perhaps the APP was hastily built or done by a startup person and with many coding issues. Feel less confident to use this app.
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Mobile Deposit Neve Works
I have been a client for years and love the bank itself. But for almost a year I have NOT been able to do a mobile deposit on the app. When I call the customer service team they always say there are no known issues and no one else has reported this problem.
I have deleted, installed, deleted and reinstalled multiple times to no avail. The purpose of mobile banking is that it works. Someone needs to respond and tell me why it stopped working. Please note for years it worked but does not any longer.
I have deleted, installed, deleted and reinstalled multiple times to no avail. The purpose of mobile banking is that it works. Someone needs to respond and tell me why it stopped working. Please note for years it worked but does not any longer.
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Awful
Since opening my account with Barclays I have NOT ONCE been able to open my account without jumping through hoops or having to call customer service. I KNOW I have inputted the correct password , yet I get no access. This is the WORST online banking experience I have ever had. A local small bank I use is way more sophisticated than this Barclays online experience. After my CD matures I will have strong reservations about continuing to do business with Barclays. To make matters worse, customer service is closed after 2:00 o’clock Hawaii time. So no help until I try tomorrow morning.
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Unusable
As of recent, the app continuously asks to paste from my messages, despite the fact that I have nothing on my clipboard and have received no messages regarding Barclays. I’ve deleted, reinstalled, closed all other programs and restarted the phone. It’s impossible to enter a user name and password let alone use the actual app when every half second I’m prompted to allow a paste. Please fix!
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App No longer works
This was a pretty rudimentary app to begin with, and the login interface has been a constant issue for years. FaceID doesn’t work and you have to manually type in your password no matter what. After the last update, it’s impossible to login and you just get the same generic error message. I’ve tried un-installing/installing again, credentials work fine on the website.
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Third rate app
The bank does a good job as an online bank, but this app is pretty bad. The logon mechanics are horrible. While it says it is Face ID enabled, once the app confirms your face, you still need to enter your login and password manually, which seems like a big glitch. More recently, the app gives me errors when it tries to load the Home Screen (yes, I am fully updated) and never actually loads. If you make it past the login issues, the functionality is basic. You can use this app to see your balance, deposit a check and do an immediate transfer to another Barclays account or a previously linked external account. If you are wanting more complex (like scheduling a transfer for a later day, or setting up a new external account, for example, this app doesn’t do that). The look is also very basic. They haven’t done a refresh of this app in the 5+ years it has existed, and it shows. Compared to apps like Citi and Chase, for example, this app is amateurish.
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Poor
This bank takes absolutely no pride in upkeeping the app. It’s like walking into motel 8 hotel instead of Hilton. Absolutely embarrassing!! The fact that it provides the possibility of face id, but you still have to input userID and password, that tells you how poorly this app is built and maintained
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Worst customer service ever
Opened an account. Went through a 2 week long ordeal to get verified. Then less than 12 hrs after getting approved my account is closed for being fraudulent. Called the customer service line and was informed that they do not know why it was closed, and no way to rectify. No manager to talk to, and “not allowed” to talk with fraud department. Definitely the most bizarre experience ever in dealing with a bank. Definitely don’t recommend.
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The worst finance app I’ve ever used
I use nearly a dozen finance-related apps. This is by far the worst. The user interface is poorly designed. It’s a pain to do anything on this app. And that I can live with.
What I can’t live with is how buggy this app is. I’m constantly getting random errors. The app doesn’t recognize that I don’t have TouchID. The app doesn’t have support for FaceID even though it’s been out for years and iPhones made in the past few years only have FaceID. I need to go through two different steps to sign into the app —not two factor authentication, two steps to enter my password because it doesn’t pull it from my keychain like every other app. And now, for the past week I haven’t been able to access the app at all. I get an error on login. I deleted the app, reinstalled, but nothing.
And if this app is so poorly designed, my data can be vulnerable. If it has so many issues I’m aware of, how many security issues are happening behind the scenes no one is aware of?
What I can’t live with is how buggy this app is. I’m constantly getting random errors. The app doesn’t recognize that I don’t have TouchID. The app doesn’t have support for FaceID even though it’s been out for years and iPhones made in the past few years only have FaceID. I need to go through two different steps to sign into the app —not two factor authentication, two steps to enter my password because it doesn’t pull it from my keychain like every other app. And now, for the past week I haven’t been able to access the app at all. I get an error on login. I deleted the app, reinstalled, but nothing.
And if this app is so poorly designed, my data can be vulnerable. If it has so many issues I’m aware of, how many security issues are happening behind the scenes no one is aware of?
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No Barclay’s UK mobile app in the US App Store?
As an American based in London, it is incredibly inconvenient that Barclays does not make its UK account app available in the US App Store. Instead, I must use a browser-based tool on my phone which is not even mobile optimized and does not support more advanced authentication options that are available in-app. I don’t want to have to change my App Store country to have to get just this app when every other app I use is available in both countries’ app stores. Not a very advanced or client-centric approach.
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bad login experience
first, FaceID only works sometimes. tried switch off/on Barclays app FaceID settings on iphone, and also quit and relaunch app, issue still occurs.
second, after FaceID doesn’t work, i typed the passcode manually. However, every time after typing a letter, an alert pops up “Barclays US pasted from iTunes”. what does it mean?? i’m getting scared as i’m not sure if it is even secure to type my passcode.
i’m looking for the feedback. thanks.
second, after FaceID doesn’t work, i typed the passcode manually. However, every time after typing a letter, an alert pops up “Barclays US pasted from iTunes”. what does it mean?? i’m getting scared as i’m not sure if it is even secure to type my passcode.
i’m looking for the feedback. thanks.
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Fix Face ID
On top of the fact that Face ID doesn’t work they take forever to clear checks. It’s been 10 days and I’m still waiting. It’s like they transfer the money from whatever bank they are cashing the check with, count it several times to make sure the check fully cleared then hold it for a few more days to make 100% sure no one claims fraud before they release your money. Put people money in their account so they can dispose of the checks properly!
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App versions
Just tried to log into my accounts and can because the app version is not supported by iOS 15. Will there be an update soon?
App is suddenly failing to connect
I’ve been a fan of Barclay’s for years, and the app is acceptable for balance checking (only).
Unfortunately, it was recently fired an error and insisted on an update that isn’t available.
It’s also a shame how out of date it is, and update very infrequently. A few extra features and regular maintenance would make Barclays far more attractive. The savings rates are ok, and no ridiculous fees, so that’s a plus.
Unfortunately, it was recently fired an error and insisted on an update that isn’t available.
It’s also a shame how out of date it is, and update very infrequently. A few extra features and regular maintenance would make Barclays far more attractive. The savings rates are ok, and no ridiculous fees, so that’s a plus.
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Decent bank that is a generation behind on tech.
The fact that this app has been so bad for so long is mind boggling. This is a major international bank with an app that has the same quality of apps I had on my iPhone 3 in the mid 2000s. I love their online savings rates but I am seriously considering moving my money out to a bank that has kept pace with the current tech generation. An app’s quality and user interface can say a lot about how seriously a company takes itself. Other than making simple transfers there is nothing else this app can do for you...you will have to pick the phone up and wait on a hold line and talk to someone to do anything else. This app is like using dial-up and AOL; if you’re into retro tech this may be for you.
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The Bank is Good... The App is Not.
As someone who loves opening their banking apps for no other reason than to cheer myself up on a bad day by seeing the result of my hard work and savings-self-discipline, I hate this app. Upon initially logging in, it shows your AVAILABLE balance... not the actual balance. This wouldn’t be so bad except for the fact that they always seem to put my money on hold for almost a week for some reason. You can’t even modify the settings to make your default screen display your real balance. Barclays, I love you (although your interest rates could be more competitive), but this is a world that loves immediate gratification (one of the things that makes saving so difficult), so when people deposit money, they want to see it immediately. P.S. A chart or two showing you the monthly, yearly and lifetime performance of your savings would also be nice.
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Bank is good..mobile app is crap
Have had numerous issues authenticating with what I suspect was a newer version of this app. In addition my linked bank accounts have been cleared and I must re-enter them. To the best of my knowledge there was no advanced communication of these changes. This app is not even remotely as good as Bank of America, Citi, etc. Clearly Barclays does not have the level of IT quality assurance and usability that their competitors do
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