Please Fix Filters
Trying to shop the hand soap sale and the fragrance family filter is only showing 2-4 items per family. Obnoxious. You're limiting your sales
I can’t log in since the update!
I literally haven’t been able to log in since the app updated, keeps saying “we couldn’t complete your login please contact support.” I can log into the reg website, reset my password, and reinstalled the app. Fix it!!!
A downgraded update
I tried to send this to customer care, but the AI bot won’t help me do that, so here we are with a formal review. The new look is nice, but it’s not functional in the store. No one can scan the barcodes now. I thought it was my phone. No, they said it’s been happening non stop since the update. Also, why did you take away my coupons? I am a planner and want to see what coupons I have for the month ahead. By taking them away I’ll inadvertently shop less because I’m not changing my daily plans due to a push notification about a sale that’s only good for that day. The look is nice, but the functionality and service is a big miss.
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App malfunction
App will not let me sign in. Have changed password many times, have deleted and reinstalled the app. Contacted Customer Service by email and phone, promised IT would resolve/contact me and nothing happened. Very frustrating.
Can’t login after upgrade
Forced to upgrade then get error unknown error . Cannot access app for sales I want.
Customer support is no help since it’s AI and does not understand actual issues.
Update - still can’t login, no customer service help was found
Customer support is no help since it’s AI and does not understand actual issues.
Update - still can’t login, no customer service help was found
No funciona
La app tiene días de no funcionar y la página web nada que funciona
App Doesn’t Work
I haven’t been able to log into the app for over a month. Same as other reviews I have seen. Resetting passwords repeatedly hasn’t worked. Deleting and redownloading doesn’t work. Current versions of my phone are updated. Customer service chat isn’t helpful at all, and I know this isn’t on the employees at the stores either. They just need to fix the glitches.
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Can’t log in!!!
Called customer service not much help, I’ve tried everything. Reset my
Password 5 times deleted the app over and over. Not sure why I can’t log in the app. Safari is the only way.
Password 5 times deleted the app over and over. Not sure why I can’t log in the app. Safari is the only way.
Pumpkin Candles
I NEED fall candles, especially in the pumpkin fragrance. - Do you have them yet?
Where’s the gift card section?
It literally disappeared after the update. I want my money back.
App not working
Fix the problem with the app.
The worst customer service
Love talking to India. Where are the Americans?
Still haven’t received my refund after almost a week waiting for it
I love bath and body works products but lately I have been getting very frustrated with them because the customer service isn’t that great or helpful. I had ordered a candle holder online and it came damaged so I contacted customer service for a refund. I received the email that said my e-gift was sent and it says down in the corner that I will receive another email with the link for the redemption code for the e-gift card but I never received it. $6 was refunded to my card and I was told the rest which was a $50 e-gift card would be in my email within 72 hrs. Usually I get e-gift cards right away but I had no problem waiting. That was Monday when I was told this, it is now Sunday night and nothing still and I’ve checked my email daily, a few times a day and even my junk/spam. I contacted customer service last night and all she told me is that it was processed and to give it 72 hours. So now it’s another 72 hrs they are telling me to wait after they already told me the 1st time to wait 72hrs and I did but got nothing. I’m starting to feel like they just don’t want to give me my $50 e-gift card which was my money to begin with that I paid for and chose to spend my money with them but received a broken item so that’s on them. I should get my money back. It’s like customer service wants to keep giving the same answers. Tomorrow will make a week, there’s no reason it should take a week to receive an e-gift from them. I won’t be spending anymore money with them until I receive the rest of my money back.
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Bath and body works
Love!
Login issues
I love this app but I can log in, in recent weeks it only says, ( we couldn't complete your sign-in. Try A again, and if the problem persists, contact
customer support. ) I talked to customer service and they only said to change my password I changed it before they told me and still the problem continues I deleted the app and it still says the same, customer service is no helpful. BATH AND BODY please check this problem. I believe I’m not the only one with that problem.
customer support. ) I talked to customer service and they only said to change my password I changed it before they told me and still the problem continues I deleted the app and it still says the same, customer service is no helpful. BATH AND BODY please check this problem. I believe I’m not the only one with that problem.
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Fragrance idea
I love bath and body works however can you guys make book loft lotion and perfume that scent is comforting it’s like a lavender but more elegant ❤️❤️❤️❤️
Lost features and ease of operation w update
**UPDATE 8/8/26 the love-it list has been cleared again (all of my selections are gone) with this update. My rewards show I have nothing and the print coupons are at home on the counter so I can’t get my freebie or discount. It forced me to update before I could use the app (and access the coupons that are now gone).
Y’all need a BETA program or people will just have to go analog.
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I can’t chose favorites, there is no heart on the product page
I continually have to tell it I want to pick up in the store
I had to look for the place to put the coupon code, it isnt on the payment page like every other APP
I’ve being using iterations of this APP for 5+ years. This is the first that’s driven me to write a review, positive or negative.
Y’all need a BETA program or people will just have to go analog.
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I can’t chose favorites, there is no heart on the product page
I continually have to tell it I want to pick up in the store
I had to look for the place to put the coupon code, it isnt on the payment page like every other APP
I’ve being using iterations of this APP for 5+ years. This is the first that’s driven me to write a review, positive or negative.
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Now Takes over Audio
This has become most frustrating app and even the website on Safari will completely take over your audio! So if you’re listening to anything and want to browse the app, it’s impossible! It continues to interrupt if you’re using your phone for a Roku device or YouTube or anything you’re constantly having it take over. It really makes me not want to shop on it at all. So frustrating.
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Used to work great
The app worked great until the most recent update. It's been a couple of weeks since I updated it and I still can't log in. I've called customer service multiple times to reset my password more times than I can count and even went into the store to see if someone could help me figure out what was wrong. Unfortunately, nothing has worked. If feels like every time the app gets updated, I run into some kind of issue. The transition after an update has never been smooth but this most recent update has been especially frustrating since it's not letting me in at all. It's been weeks and I still can't even access my account through the app.
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We ask you listen, right? NO NUDE LADIES, PLEASE!!
Please remove the naked lady from upon opening the app… it’s borderline pornography…. Some people struggled in the past with addictions to that, and it’s also just not appropriate. I get it… yall sell body soap…. But I don’t need to see a naked lady to know what I’m buying. PLEASE AND THANK YOU!
