Unusable
What happened BBQ Guru? I spent a pretty penny on this app a few years ago and it’s useless now. The app and device lose communication constantly. To add insult to injury, support is non-existent.
UltraQ BBQ Guru update broke the software
Update made the device not Bluetooth connectable and I cannot update WIFI credentials
Pin?
Why would you push an app that half of your hardware doesn’t have a pin for makes zero sense if I could give you zero stars or -10 stars for your app update I would. This is ridiculous.
Bbq guru
I have had this app for almost a year and never had a problem with it until recently and it updates and I had to uninstall and reinstall then get charged 25 dollars to install since when for someone that already has account and set up
Worthless after update
Don’t buy
Tone Deaf
App update disconnected my device and forced me to create a new account. Just what I was hoping for, another user name and password in order to use my grill. Nobody wants this.
Customer service
Avoid at all costs! The customer service is nonexistent, 5 emails and endless phone calls yielded absolutely nothing.
Great concept, poor execution
Update April 26, 2026, the new app rendered my device completely unusable. I can no longer connect to the device Bluetooth or Wi-Fi.
The app has always been terrible, but it’s even worse now. Avoid this product at all cost.
I have had the ultra Q for more than a year. The Wi-Fi sometimes works and sometimes does not. I have had to unplug and plug the unit back in numerous times in the past. I can’t believe after all of these years they still have not been able to fix the buggy problems especially for such a high price point product. In general I am disappointed with the product and that is mostly due to the terrible app and terrible connectivity.
The app has always been terrible, but it’s even worse now. Avoid this product at all cost.
I have had the ultra Q for more than a year. The Wi-Fi sometimes works and sometimes does not. I have had to unplug and plug the unit back in numerous times in the past. I can’t believe after all of these years they still have not been able to fix the buggy problems especially for such a high price point product. In general I am disappointed with the product and that is mostly due to the terrible app and terrible connectivity.
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This app sucks
I can no longer control my BBQ Guru through my phone with this ‘improved’ app. I fail to see why I should have to have an account to use the app. I did set up an account but can not set temperatures from my phone. I will be switching to another brand of controller.
6.7.44 significant UI changes
I was shocked to find my UltraQ controller was rendered inoperable by this seemingly minor app update. Having this experience on Easter Sunday as I was about to prepare my family’s dinner feast, I was unable to find anything online or by support call until 2 business days later. A factory reset of the controller was required to regain app functionality and now to navigate the new UI.
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A good lesson on how to screw something up
Been using BBQGuru products for years and have been satisfied till today (easter). Went out to start my cook for today and when I startrd the app was prompted for user ID and password. WTF….. never used this online or through the stupid share my cook thing. Had a password from when I tried it previously and was greeted with an API error when trying to use that.
Created and new account and was able to login, now being told that i have to update the app on the controller, wouldn’t let me use it till i did. So updated the app and tried to access my device, now its saying enter the 4 digit bluetooth pin from the screen. Well genius the screen on my ultraq only had three digits and this are steadily going through the roof since the fan is fully engaged and cant lower the temp - magically none of the buttons on the device would work either. Unplugged it and plugged in my original old bbqguru and bingo it works fine without the stupid app, pin number, or password.
This is a perfectly example of taking a simple concept and turning it into a flaming POS to add features which a majority of the userbase could give a rats backside about.
Will be moving to the oss versions of bbq controllers moving forward.
Created and new account and was able to login, now being told that i have to update the app on the controller, wouldn’t let me use it till i did. So updated the app and tried to access my device, now its saying enter the 4 digit bluetooth pin from the screen. Well genius the screen on my ultraq only had three digits and this are steadily going through the roof since the fan is fully engaged and cant lower the temp - magically none of the buttons on the device would work either. Unplugged it and plugged in my original old bbqguru and bingo it works fine without the stupid app, pin number, or password.
This is a perfectly example of taking a simple concept and turning it into a flaming POS to add features which a majority of the userbase could give a rats backside about.
Will be moving to the oss versions of bbq controllers moving forward.
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Very Buggy
It has always been glitchy. Now I'm unable to log in thanks to an error that simply reads...
[27] api_error error
[27] api_error error
App update renders controller invalid
The latest update of this app causes my very expensive BBQ guru Dyna Q device to not work any longer. I lost an entire cook because it disabled and will not reconnect.
This app sucks
I can no longer control my BBQ Guru through my phone with this ‘improved’ app. I fail to see why I should have to have an account to use the app. I did set up an account but can not set temperatures from my phone. I will be switching to another brand of controller.
Fraudulent app
What a joke. This has always been an awful app but the new version doesn’t bring over your existing paired device and has no way to reconnect to a dynaq or downgrade so its a worthless brick
Huge waste of money
Bbq Dynaq is a p.o.s.
If I could give this app and the ultraq negative stars I would. It has ruined several cooks
I cannot state how bad this app and the ultraq product are. The app freezes on IOS but it also causes the controller to freeze from their webpage based control. If you change cook temp or time it causes the UltraQ to freeze. They have not offered any firmware updates since I purchased in 2024. This is a rip off and has ruined 12 plus hour cooks. I’ve had return to using my old CyberQ and CyberCook app on an ancient IPAD because the BBQ Guru APP is broken as is the UltraQ. 350 bucks down the drain. Lesson learned. Avoid this company and buy from ANYONE else.
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Puh… schecht.
Wo soll ich hier nur anfangen…
Irgendwie kann ich die ganzen anderen schlechten Erfahrungen nur bestätigen. Diese eine 5 Sterne Bewertung ist doch bestimmt gekauft!
Ich kann meinen UltraQ nicht mit dem WLAN verbinden.
Mein Passwort ist 63 Zeichen lang und hat diverseste Sonderzeichen. Bislang für kein anderes Gerät war das ein Problem. Der UltraQ kann es aber nicht. Mit einem WLAN mit kurzem und einfachem Passwort kann er sich verbinden… hä?
In der Netzwerktechnik ist doch alles nach Standards geregelt, setzt diese bitte mal auch für diese App um, neu sind die Standards ja nicht ;-)
Ansonsten kann ich nur sagen ist die App typisch amerikanisch.
Einige Schwellenwerte kann man nur in °F einstellen, obwohl man an anderer Stelle aber auf °C umstellen kann und damit dann arbeitet. Auch da besteht Nachholbedarf!
Die Hardware an sich ist zwar nicht Bestandteil dieser Bewertung, aber Preis und Leistung klafft hier doch ganz schön auseinander.
Alles zusammen ergibt 5 mal :-(
Irgendwie kann ich die ganzen anderen schlechten Erfahrungen nur bestätigen. Diese eine 5 Sterne Bewertung ist doch bestimmt gekauft!
Ich kann meinen UltraQ nicht mit dem WLAN verbinden.
Mein Passwort ist 63 Zeichen lang und hat diverseste Sonderzeichen. Bislang für kein anderes Gerät war das ein Problem. Der UltraQ kann es aber nicht. Mit einem WLAN mit kurzem und einfachem Passwort kann er sich verbinden… hä?
In der Netzwerktechnik ist doch alles nach Standards geregelt, setzt diese bitte mal auch für diese App um, neu sind die Standards ja nicht ;-)
Ansonsten kann ich nur sagen ist die App typisch amerikanisch.
Einige Schwellenwerte kann man nur in °F einstellen, obwohl man an anderer Stelle aber auf °C umstellen kann und damit dann arbeitet. Auch da besteht Nachholbedarf!
Die Hardware an sich ist zwar nicht Bestandteil dieser Bewertung, aber Preis und Leistung klafft hier doch ganz schön auseinander.
Alles zusammen ergibt 5 mal :-(
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Game changer
Excellent product and excellent customer service. Would highly recommend.
I have to delete and reinstall to connect blue tooth
The connectivity to app is really random.
So I can connect via Bluetooth, but doesn’t seem to show in the app. Hence I have to delete and reinstall just to connect. Also the password reset for email is not working. This is pretty bad!
So I can connect via Bluetooth, but doesn’t seem to show in the app. Hence I have to delete and reinstall just to connect. Also the password reset for email is not working. This is pretty bad!
