Constantly locking me out
The app constantly logging me out and then won’t work with a password manager to let me log back in so I’m constantly having to cut and paste the password and username to get access into the app. It’s driving me mad. When it works, it’s great.
Waste of time
Useless ..keeps rejecting me I would have thought that such a prestigious BBQ company would at least be bothered to keep their APP working!
Can’t even create account
Keep getting error message when trying to create account.
App support
Well it’s nearly impossible get access support at KJ without filling out your life story. I am unable to log in via the app as the screen is expanded and offset. The web site no problem. Also, I cannot even create a new account without it stating the password is not compliant. Sorry to reach out this way but I do need help. I’ll revise my review following.
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Response from developer
We’re sorry to hear you’re experiencing an issue with the app. Please go to App Settings and clear cache & data, uninstall the app, restart your phone, reinstall the app, plug in the grill and pair again. If the problem persists, contact us, and we’ll make it right. https://www.kamadojoe.com/pages/contact-us
APP is basic but could easily be better
Overall I like my Kamado Joe Konnected Big Joe, but the app needs some work.
1) The app does not always “live update” so what I see on the screen may be old information. I can do a manual refresh from the main page if I catch it, but there is nothing on the app that lets me know it is showing old information. Oddly, the notifications still function properly even when the app is showing different and old information.
2) Let me set high and low temperature alarms when I am using the Kamado grill in manual mode.
3) Your manual says that when cooling down, I should not fully close the top vent until the grill is less than 400 degrees, this app should have an alarm to let me know that has happened.
1) The app does not always “live update” so what I see on the screen may be old information. I can do a manual refresh from the main page if I catch it, but there is nothing on the app that lets me know it is showing old information. Oddly, the notifications still function properly even when the app is showing different and old information.
2) Let me set high and low temperature alarms when I am using the Kamado grill in manual mode.
3) Your manual says that when cooling down, I should not fully close the top vent until the grill is less than 400 degrees, this app should have an alarm to let me know that has happened.
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Response from developer
Thank you for your feedback! We’re committed to enhancing the app experience with every update. Stay tuned for improvements, and don’t hesitate to contact us by submitting a contact us form at the following link https://www.kamadojoe.com/pages/contact-us.
