Editing glitch
I called to make an edit to my booking and was advised to use the app. The app glitches and freezes at the edit stage. Useless and now I missed the booking availability. It’s quite wild this is what we have in terms of transport booking. Useless.
SSarahAH88
Great app!
I love this app, though I do wish there was a dedicated tracking page so you didn't have to go select a route and then view the tracking. It would be a lot nicer if you could see all the vessels at once or select a couple to track at a time. Great app though!
AAmazingCorgi7284
Less authentication
Good app, but authentication fails the real-world use case
The app is useful when I’m planning ahead, but its most important job is helping me during the stressful, time-sensitive period immediately before a sailing. Unfortunately, that’s also when I occasionally discover that I’ve been logged out and must re-authenticate before I can view my reservation.
This isn’t ordinary login friction. At “go time,” I may be driving, approaching the terminal, looking for a booking reference, or trying to confirm the sailing and check-in details. The app should reduce that cognitive load, not unexpectedly add an authentication problem.
Please consider more persistent sessions, Face ID re-authentication, and an offline or read-only reservation view that remains available even when the account session expires. A reservation could also be saved directly to Apple Wallet.
The app’s design should prioritize the moment passengers need it most—not just the moment they make the booking.
The app is useful when I’m planning ahead, but its most important job is helping me during the stressful, time-sensitive period immediately before a sailing. Unfortunately, that’s also when I occasionally discover that I’ve been logged out and must re-authenticate before I can view my reservation.
This isn’t ordinary login friction. At “go time,” I may be driving, approaching the terminal, looking for a booking reference, or trying to confirm the sailing and check-in details. The app should reduce that cognitive load, not unexpectedly add an authentication problem.
Please consider more persistent sessions, Face ID re-authentication, and an offline or read-only reservation view that remains available even when the account session expires. A reservation could also be saved directly to Apple Wallet.
The app’s design should prioritize the moment passengers need it most—not just the moment they make the booking.
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BBitterkomix2
Not working
Tried to reserve a ticket through web site. Didn’t work. Tried to use this app. Didn’t work. And its almost impossible to catch a ferry without reservation. It’s not funny. How company that big and only way to escape the Vancouver island - can work like this?
Ddm.mark
Keep me logged in!
Every time I need to use the app I have to login. I’m traveling, I’m in my car getting on a ferry, and when I need to show my reservation I got a message that I was logged out. I don’t rent my passwords, what a headache…
L1lib 111
