Manage fitness classes, view schedules, and book workouts on the go. Access on-demand and live classes, discover family activities, and stay updated with center information and notifications. Integrates with Apple HealthKit for activity tracking.
What We Love
- 👍 Online booking system is great
- 👍 Hydro classes are excellent
- 👍 Friendly staff
- 👍 Easy to use app
- 👍 Great layout
- 👍 Quick booking
- 👍 Adds to calendar
- 👍 No need to log in each time
- 👍 User friendly
- 👍 Loads quickly
- 👍 Live updates availability
- 👍 Never crashes
- 👍 Easy booking of classes with spaces
- 👍 Membership card facility
- 👍 Simple to use
- 👍 Great app
- 👍 Good classes, lovely pool
- 👍 Improved service
- 👍 Booking keeps me active
- 👍 Easy to book swim & gym
- 👍 Helpful and friendly staff
- 👍 Ample parking
- 👍 Spacious grounds
- 👍 Cleaning regularly done
- 👍 Good instructors
- 👍 Wellness member classes enjoyable
- 👍 Power Yoga classes good
- 👍 Pilates classes good
- 👍 Easy to understand and use
- 👍 Enjoying different options and classes
- 👍 Good leisure centre
- 👍 Sauna regime understood
- 👍 Cafe is good
- 👍 Facilities are clean
- 👍 Online system is reliable
Room to Improve
- 🐛 Maintenance issues at centres
- 🐛 Toilets out of service
- 🐛 Inappropriately replaced classes
- 🐛 Missed classes due to notifications
- 🐛 Difficult to find classes
- 🐛 Search facility is madness
- 🐛 No contact details
- 🐛 Cannot add family membership easily
- 🐛 Charged for booking despite membership
- 🐛 Bad navigation
- 🐛 Complicated app
- 🐛 Annoying to log in every time
- 🐛 Payment issues
- 🐛 Cannot pay with Apple Pay
- 🐛 Card details not saved
- 🐛 Exhausting and tedious to book swimming
- 🐛 No option for leisure cards
- 🐛 Difficult to book desired class
- 🐛 Waiting list for classes
- 🐛 Dirty floors leading to pool
- 🐛 Class booking nightmare
- 🐛 System cannot cope with booking volume
- 🐛 Stressful booking process
- 🐛 No where to set up account
- 🐛 App cannot cope with booking volume
- 🐛 App still trying to charge members
- 🐛 Difficult to switch clubs
- 🐛 Cannot find clubs to book
- 🐛 Clunky app
- 🐛 Difficult to book classes after upgrade
- 🐛 App constantly locks sessions or errors
- 🐛 Login not working
- 🐛 Password reset email not received
- 🐛 Customer service unresponsive
- 🐛 Logo is jump-scary
- 🐛 App logo looks like adult site
- 🐛 Paranoid about logo appearance
- 🐛 Awkward to explain logo
- 🐛 Heart attacks from logo notifications
- 🐛 30-minute wait for swim after Aqua class
- 🐛 Aggressive swimmers not managed
- 🐛 Website is useless
- 🐛 App riddled with glitches
- 🐛 Bad user interface
- 🐛 Stupid booking system
- 🐛 Object to booking gym visits
- 🐛 App does not manage bookings
- 🐛 IT team unresponsive
- 🐛 Unable to manage bookings
- 🐛 Emails received for failed cancellations
- 🐛 App freezing
- 🐛 Cannot select future dates for gym
- 🐛 Website booking system and app logins not in sync
- 🐛 Reception team rarely answers
- 🐛 App only works on Wi-Fi
- 🐛 Useless when out and about
- 🐛 Booked classes not showing
- 🐛 No confirmation emails
- 🐛 Extremely difficult to cancel account
- 🐛 Monthly payments still taken
- 🐛 Website queries ignored
- 🐛 App is clunky
- 🐛 Not easy to use
- 🐛 Worst app encountered
- 🐛 App simply doesn't work
- 🐛 Update made it worse
- 🐛 Keeps logging out
- 🐛 Frustrating and long-winded
- 🐛 New update more complicated
- 🐛 Booking system frustrating
- 🐛 Buggy app
- 🐛 Impossible to book court
- 🐛 Stays stuck on processing payment screen
- 🐛 No where on app to create account
- 🐛 Waiting list has no benefit without internet
- 🐛 No fairer way to manage waiting list
- 🐛 Missing pictures in app
- 🐛 Cannot book online without paying
- 🐛 Renewals team not communicating with IT
- 🐛 No email address for support
- 🐛 Cannot DM on Twitter for support
- 🐛 No option to search classes by keyword
- 🐛 No option to search by instructor name
- 🐛 No option to search by class name
- 🐛 No info on how to login
- 🐛 Favorite star does nothing
- 🐛 No faves button on home page
- 🐛 Cannot sort by time/date or class
- 🐛 Scrolling through classes is long-winded
- 🐛 No option to be notified about availability
- 🐛 No waiting list for fully booked classes
- 🐛 No color coding for classes
- 🐛 Two blocks to 'JOIN NOW' on home page
- 🐛 App needs an update asap
