Really good online system but maintenance issues persist
The online booking system is great and so far very reliable.
But there are maintenance issues at the Centres eg two of the ladies toilets at Bitterne Leisure Centre (dry end) have been out of service for weeks.
Classes are sometimes inappropriately replace eg Power Yoga with headstands (!!) instead of Pilates.
But there are maintenance issues at the Centres eg two of the ladies toilets at Bitterne Leisure Centre (dry end) have been out of service for weeks.
Classes are sometimes inappropriately replace eg Power Yoga with headstands (!!) instead of Pilates.
Show more
Too many glitches
Despite having the app and notifications on, every now and then it start sending emails instead. Thus you miss the classes you want.
Terrible app
It’s almost impossible to find what you’re looking for. The search facility is absolute madness. You can’t search my keyword. You have to know what category your classes banded under. There are no contact details for the gym you’re wanting to speak to. You can’t add another membership to your login easily (for families). Even though I have a membership depending on how I access the search facility, for example through the calendar, they still try to charge me to book. The whole thing needs complete overhaul. I don’t think I’ve ever seen such bad navigation.
Show more
Complicated app
This app is very complicated. Also, very annoying is fact that every time u have to log in to this all. Not happy with this app at all
Works but could be better
It’s good; does the job. Would be nice if you could pay with Apple Pay which you can’t do yet. Doesn’t seem to save the card details when paying despite ticking the box. Need to fill out the numbers each time.
Website
Trying to just book swimming sessions is exhausting and tedious with this app. Trying to register an account but only being offered memberships?? Where is the option for leisure cards too ?
BH live Dorset
At present very difficult to book a class I want. At 7 am when the list becomes available, there is a waiting list.
Pelhams at Kinson is a friendly centre, parking free for a long period of time. There is a small but good cafe. The facilities are clean. In the evenings when there are swimming lessons and there are children’s swimming lessons on, the floor leading to the pool can be very dirty due to parents and children coming in and their shoes are muddy.
I can see the lifeguards cleaning the floor during the aqua session I do however.
Pelhams at Kinson is a friendly centre, parking free for a long period of time. There is a small but good cafe. The facilities are clean. In the evenings when there are swimming lessons and there are children’s swimming lessons on, the floor leading to the pool can be very dirty due to parents and children coming in and their shoes are muddy.
I can see the lifeguards cleaning the floor during the aqua session I do however.
Show more
Fun Instructer
Since joined as a Wellness member I have enjoyed Suzy’s classes she a runs helpful and happy class.
Class booking Nightmare!
Took ten minutes to book two classes this morning at 7am! Ridiculous! The system kept saying error or timed out. The booking system is not fit for purpose & cannot cope with the amount of people booking at the same time. It never used to be like this when you used to book a class with the previous system which did not mean you had to get up by 7am just to book a space. Have given the same review previously & everyone in my classes says the same but obviously the system will Never change so we just have to put up with it!!! It’s VERY stressful just trying to book a class & so unnecessary as the system need not be like this! I’ve been a member for over 20 years & previously with Fitness first we NEVER experienced this problem!
Show more
Hydro classes
I have found these excellent! The standard is as easy or challenging as you would like it to be. Not too many of us in the splash pool so enough space to exercise well.
Bad
There is no where to set up my account.
Gill
It is impossible to book classes as the app is not able to cope with the volume trying to get on
App review
Easy to understand and use, I’m new and am enjoying the different options and classes.
Don’t like the app
The app doesn’t work properly and still trying to charge me for booking even though I am a member!
Very hard work
I find it really difficult to switch clubs. Often I can’t find the clubs I want to book for. Very clunky
Poor app upgrade
Since the app upgrade us is difficult to book classes first thing in the morning. Hopefully this is just a glitch
Rubbish!
Latest app constantly locks sessions or errors occur. So frustrating
Login not working
Downloaded app, but can’t login and book any classes as it says that I am already registered and when I clicked to reset password email never came through , then contacted customer service on the website form, nobody ever came back on this one too, so can’t use app as there is no one who could help with the issue.
Show more
Logo needs adjustment
I like this app but for goodness sake the logo needs changing.
Every time I get a notification it jump scares me because it looks like it’s an app for the hub of the p.
It’s made me paranoid that someone’s going to see it at a glance and think the same.
I’ve already had to explain to a few friends and my parents that it’s NOT what it looks like- it’s super awkward when you’ve got an app with the same colouring and font style as ‘hub’ as the logo.
I mean, did no one see this and think ‘hey maybe we should change that so our app logo doesn’t look almost identical to an adult site?’
Again, app is good but the heart attacks it keeps giving me when I see the logo appear with notifications plummet the score way down.
Honestly if I didn’t NEED to use the app to book things at my local gym, I wouldn’t use it solely because of the logo.
Every time I get a notification it jump scares me because it looks like it’s an app for the hub of the p.
It’s made me paranoid that someone’s going to see it at a glance and think the same.
I’ve already had to explain to a few friends and my parents that it’s NOT what it looks like- it’s super awkward when you’ve got an app with the same colouring and font style as ‘hub’ as the logo.
I mean, did no one see this and think ‘hey maybe we should change that so our app logo doesn’t look almost identical to an adult site?’
Again, app is good but the heart attacks it keeps giving me when I see the logo appear with notifications plummet the score way down.
Honestly if I didn’t NEED to use the app to book things at my local gym, I wouldn’t use it solely because of the logo.
Show more
Love Stokewood
Stokewood is a great leisure centre ..Old but perfectly formed ,adjusting to the new sauna regime but I understand as we all have to tighten our belts at this time,Only issue I have and I know others have is that when we finish our Aqua class there is now a 30 minute wait for a swim Where as before we could stay in the pool,I know I for one get very cold waiting for the pool to open .I am a member and always went on for a swim I feel this is not a good move especially in this cold weather ..Also there are people who swim in a way that is aggressive and hit other swimmers Every time I go swimming and this swimmer is in the pool I see that they hit people with their swimming.But the lifeguard never tell them to swim in the lanes I have friends who do not swim when this lady is swimming as she is usually there 18.00 It is like people are afraid to approach her !!Yes I have complained to staff ,she still doing her aggressive swimming
Show more
