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My medical record

My medical record

by University Hospital Southampton NHS Foundation Trust

0 ratings
49 reviews
💪 Health & Fitness
Free

Details

Released
November 1, 2017
Updated
November 5, 2025

Features

Developer

University Hospital Southampton NHS Foundation Trust
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About

Manage your personal health information from hospital systems and add your own health data. Access blood results, clinic letters, and appointment details. Track your weight, blood pressure, and other health metrics.

✓View blood results
✓Access clinic letters
✓See outpatient appointments
✓Add personal health data
✓Track weight and blood pressure
Show original description

What users say about My medical record

Reviews of My medical record, a Health & Fitness app, are mostly negative. What users like most: useful tool when it works, easy to set up account. Top complaints: app doesn't load, blank white screen. Summarized from real user reviews.

Positive things

  • 👍Useful tool when it works
  • 👍Easy to set up account
  • 👍Clear information provided
  • 👍Works fine for some users
  • 👍Good for managing chronic conditions
  • 👍Good for accessing medical records
  • 👍Was good in the past
  • 👍Website is fantastic

Negative things

  • 🐛App doesn't load
  • 🐛Blank white screen
  • 🐛Lags and is impossible to use
  • 🐛Cannot download anything
  • 🐛App freezes
  • 🐛Needs restarting
  • 🐛Doesn't link to NHS login
  • 🐛App disappeared
  • 🐛Not functioning
  • 🐛App not opening
  • 🐛Blank app
  • 🐛Unreliable
  • 🐛Can't even login
  • 🐛Stopped working on iOS
  • 🐛No longer loads
  • 🐛Rubbish app
  • 🐛Hopeless
  • 🐛Does not work
  • 🐛Unable to get started
  • 🐛Doesn't connect
  • 🐛Times out

What's New in My medical record

3.5.0

November 5, 2025

Addition of new hospital pathways for other hospital sites.

User reviews

Most RecentHighest RatedLowest Rated

Opens to blank page

This used to work quite well - now can not see anything. Apparently have new record to look at but no joy
DDareDifferently

Doesn’t work

Doesn’t work, you can’t download anything . Lags lags lags. Impossible to use and frankly pointless. I hope the NHS hasn’t spend a bomb giving this contract to inept developers
FFrangipan88

Tricky

When it works it is a very useful tool, but 90% of the time the app just doesn’t load. I even tried several times using just a link with the same results.
So when is my appointment & what is it for?????
GGiuliette

Doesn’t Work

I can’t believe there’s a post here saying the same thing that’s 4 years old!

I have signed in and am left at a screen with the logo. It doesn’t load the app. I’m getting notifications for documents that I cannot access. Very frustrating
EEm-90-

Works well for me.

The app now suggests there’s a new one so I presume that’s the one that’s browser based and you get text/email notifications to check.

For me this current one works fine and is much easier/quicker to access using just a finger print.
SPSpanish Practices
See 44 more reviews

User experience

🐞

Reported Bugs

48 issues

Opens to blank page

Bug

Doesn’t work, you can’t download anything

Bug

Lags lags lags

Bug

Impossible to use and frankly pointless

Bug

App just doesn’t load

Bug

Left at a screen with the logo

Bug

Doesn’t load the app

Bug

Getting notifications for documents that I cannot access

Bug

Cheshire and Merseyside doesn’t link into it

Bug

App freezing

Bug

Continues to need restarting

Bug

Doesn't link to nhs login as my email is different

Bug

Suddenly disappeared

Bug

All of a sudden it’s now disappeared and I can only access via a webpage

Bug

Failed to even load properly

Bug

No explanation or immediate fix

Bug

Wholy unhelpful when it’s one of those you only download because you need

Bug

App not open ending

Bug

Blank app

Bug

Recently the App has disappeared with no explanation?

Bug

Can no longer use?

Bug

You can only get access now by going online entering your password etc

Bug

The app won’t open

Bug

Whenever I try to log in it just says there’s a problem with the page and I can’t get in

Bug

App freezes when on white screen won’t let me access data

Bug

No longer loads just a white screen

Bug

Absolutely rubbish, the app won’t load up

Bug

No information is available how to set up this APP

Bug

What is the 4 digit code requested?

Bug

The programming has not been completed and the app, although new, is not fit for purpose

Bug

Mysterious four digit spaces that I need to fill in before continuing

Bug

It doesn’t say what these 4 digits are or where I can find them

Bug

It doesn’t send a text or email with a four digit number

Bug

Seems more like trying to steal my data than actually trying to connect

Bug

Just stays on the loading screen

Bug

Won’t open

Bug

Doesn’t go anywhere past the first page

Bug

Times out and you’re kicked out

Bug

Could not connect to App Support

Bug

Just uploaded the new version of app and it don’t work… just like the old version

Bug

Logging on is fine, but no medical records to view!

Bug

Doesn’t connect, what’s the point?

Bug

Downloaded app unable to access though

Bug

It seems to be an unresolved problem since December 2019 looking at last feedback!

Bug

Doesn’t connect

Bug

Eventually times out

Bug

Fails to make a connection and eventually times out

Bug

Unable to get a response from there support team

Bug
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Requested Features

6 requests

Suggests there's a new browser-based version

Feature

Hoping to see it develop more services

Feature

Please mend it, it's made constant communication and requirement to access details and letters really easy.

Feature

Hopefully they will release another replacement App ?

Feature

Needs to add Apple health connections to share stats with medical team!!!

Feature

Also add MyFitnessPal connection to share food diary and such!!!

Feature

FAQ

What is My Medical Record?

My Medical Record is a personal health record (PHR) application that allows patients to view and manage their medical information. It can display data loaded from hospital systems, such as blood results and appointment details, and also allows users to input their own health metrics.

What kind of medical information can I see in the app?

The app stores and displays personal and medical information loaded from hospital systems. This includes blood results, clinic letters, and outpatient appointment information. You can also add your own health details that are being monitored as part of your treatment.

How do I sign up for My Medical Record?

Patients at University Hospital Southampton can sign up using their NHS Login. Alternatively, your clinical team can register you for an account. If your hospital trust uses My Medical Record, you can log in with the same details as the web version.

Is this app free to use?

Yes, the application is free to use. There are no in-app purchases or advertisements mentioned in the provided description.

Who can use My Medical Record?

The app is designed for patients who are or have been treated at University Hospital Southampton NHS Foundation Trust. It is also available for patients at other hospital trusts that utilize the My Medical Record system for their care.