poorly designed app
not the most user friendly. things are done in a weird order. when you click on “my bag” you expect to see a list of the items you’ve added so you can edit or remove them. but it brings you first to choose pickup time and then the only button option is “order” which can be misleading wording. to arrive at this page sounds final, which may make people feel like they don’t have the option to edit their cart. and that if they click order, it’ll really submit the order. it really should be the other way around. so the issue is that the app isn’t intuitive as far as user experience goes. i was almost deterred from ordering using the app.
another deterrent is the fact that rewards points are only acquired and redeemed through online orders. this is less about the app itself and more just a strange choice to make for a rewards system. this is a missed opportunity to bring in users who order a lot in store.
another deterrent is the fact that rewards points are only acquired and redeemed through online orders. this is less about the app itself and more just a strange choice to make for a rewards system. this is a missed opportunity to bring in users who order a lot in store.
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Puffs So yummy, app is ok
Love the papa! Puffs are so good and the app is ok. Does not work at the register, but it limited to delivery or pickup which is fine as I pick them up for the fam on Fridays on the way home. If you sign up for the newsletter - they have discounts all the time.
Yummy puffs
Pretty straight forward app to use, points add up fast when I use pickup cream puffs instead of donuts every week.
Easy to use, coupons are great
Easy to figure out and use. Wish it had more items at my store, but, they change flavors a lot. Great for Fridays at the office doing creampuffs instead of donuts.
