Annoying app
Nice products but I now don’t seem to be able to see my favourites or save anything to them. And if I exit the app with stuff in my basket to come back to later, it empties my basket. Really frustrating.
Update is worse
I put things in my basket for when I can afford them and now they just disappear.
Where are my favourites?!
All the products I’d saved for when I had the money have now all disappeared. And I’ve forgotten all the research I did. Not sure it’s now worth the hassle now they’ve removed this feature. I’m considering whether to renew when it’s due given there are a lot of other options out there.
The update is terrible
Please revert back to the old app. It no longer has favourite products and is a massive downgrade in the shopping experience. Questioning if I should renew as everything seems to be going downhill. Products are often out of stock and they discontinued amazing things.
Terrible customer service
Products really good, customer service is horrendous. No real person to speak to, had to go through PayPal to get a refund as there was no option to cancel the order. Chat bot was useless. Recent app update has removed all features that were useful. This is letting down the brand, rethinking whether I still want to use this brand.
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