Disappointed after so many years of using this app…
This app, is not it. Wouldn’t even give it a star if I could. The app does not work how they might have been expecting it to. Every time I put stuff in my basket, I go away and come back to add more, I find that my basket has been emptied. This is so frustrating because now, you cannot even favourite anything. Or have a list. At least when it was favourited, I knew that I could quickly add whatever I wanted from my favourites.
Recently I’ve attempted three times to add to my basket, coming back to find it empty again and again, puts me off shopping at beauty pie. I have always loved their products but I’m thinking of seeking alternatives to their products.
Recently I’ve attempted three times to add to my basket, coming back to find it empty again and again, puts me off shopping at beauty pie. I have always loved their products but I’m thinking of seeking alternatives to their products.
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Irritating glitches
Over the past few weeks it has logged me out frequently and emptied my basket after less than a day. ‘Favourites’ have also disappeared. This is rubbish. Please fix.
Pretty good
The app works pretty good, but wish my cart didn’t empty so fast. I wish when I added items to my cart they would stay in there either until I remove them, buy them or the item is not available and has to be removed. So annoying having to re-add items over and over.
Great products. Terrible app
Why does my basket keep emptying?! You used to be able to add items you needed to the basket and it would hold them until you were ready to order. Now it empties if you navigate away from the app. This makes for a very frustrating shopping experience and I’ve put off ordering multiple times now as it’s so inconvenient to have to add them all again. Surely this is losing BP money?
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If it ain’t broke don’t fix it …. :(
Why remove perfectly good and very useful functions with an update?? The old app was so easy for me to find my favourites, add to my basket as I go along and now that’s all gone! Why? No favourites and empties the basket. Please sort it out BP 🙏
Needs Improvement
Missing the favorites and wish list. Nothing I save in the cart lasts anymore so I have no way of holding onto things I’ve researched if I’m not purchasing immediately. App needs attention.
Basket doesn’t save - very annoying
I just put about six things in my basket, stepped away a moment to do something, and when I reopened the app it had gone. And what happened to favourites?! The old app was fine and BP must be losing money by making it harder to buy from them. Please sort it out.
Good Products, Terrible App
I love Beauty Pie products but the latest update to the app is dreadful. They’ve taken away the wish list so I no longer know what I was keeping an eye on to purchase next. They also clear the basket after a short time, which is really annoying.
Come on Beauty Pie, sort it out. The shopping experience is important to the customer.
Come on Beauty Pie, sort it out. The shopping experience is important to the customer.
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Where did the wishlist/favorites go
Why would you remove the favorited items list?? These are my repeat purchases
App never reliable
Always empties my cart and can’t “favorite” products anymore
Updated app useless
The latest updates taking away features such as favourites and also emptying the shopping bag every time you leave the app are frustrating and putting me off using it. I don’t want to search for products everytime I make an order if it is a product I am re-using
Annoying app
Nice products but I now don’t seem to be able to see my favourites or save anything to them. And if I exit the app with stuff in my basket to come back to later, it empties my basket. Really frustrating.
Update is worse
I put things in my basket for when I can afford them and now they just disappear.
Where are my favourites?!
All the products I’d saved for when I had the money have now all disappeared. And I’ve forgotten all the research I did. Not sure it’s now worth the hassle now they’ve removed this feature. I’m considering whether to renew when it’s due given there are a lot of other options out there.
The update is terrible
Please revert back to the old app. It no longer has favourite products and is a massive downgrade in the shopping experience. Questioning if I should renew as everything seems to be going downhill. Products are often out of stock and they discontinued amazing things.
Terrible customer service
Products really good, customer service is horrendous. No real person to speak to, had to go through PayPal to get a refund as there was no option to cancel the order. Chat bot was useless. Recent app update has removed all features that were useful. This is letting down the brand, rethinking whether I still want to use this brand.
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Awful update
Please put the app back to how it was. So many features lost and isn’t syncing up with website either. Monthly offers not showing. No wishlist. No skincare quiz with recommended products. Just terrible!
App update ruined the experience
The app was recently updated and now the experience is absolutely terrible. The items don’t stay in the cart once you close the app and all the items I loved are not showing anymore. I wish there was a way to go to the previous version.
Bring back the password login!
They’ve updated the way we log into the app, and now I cannot get my PIN to be recognized. Hard to buy product when I cannot use my account!!!!
No favorites?
What happened to my wishlist/favorites list? I always liked to save and organize the things I wanted, it makes it so much easier to shop for me. I don’t like that this was taken away! Seems like a weird thing to get rid of. Im also really not a fan of Shopify, and don’t like them having my information. I love the products & have been a member for 3 years now, but not liking the new changes so far. Unfortunately.
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