Membership scam
I was given false informationIn January when I was in Beaumont, California and the bed Bath and beyond store there and with that faults information I bought into membership and was told I’d have money deposited in my account for joining and the money never came so my next bank statement when it wasn’t on that I called Bed Bath and beyond and they told me they would reimburse me in another month went by and checked my bank statement so I went into the one in riverside California on Tyler Street. And they informed me that I had only 30 dayTo get my money back and it should’ve been on my Bed Bath & Beyond membership not my checking account! I even spoke to the woman atThe Beaumont store and mentioned to her that I heard a rumor that bed Bath and beyond was going out of business And she said not her store. It’s number one store. in Southern California!Sad that a store would have to lie to their faithful shoppers to make a few bucks! !!
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Availability of Products
Lately there has been less and less availability of products I’ve been able to purchase in the store. Hope it’s not closings - also there was a disappointing time when I made a purchase of a vacuum I forgot my coupon and the sales person told me to come back with the coupon whereas one other time the same thing happened and the sales person looked me up in the system and gave me the discount. I was later told by a friend that that should of not happened especially as I am in the system. Again I do hope that Bed Bath and Beyond is not closing as I’ve shopped there for years. Can’t let this one incident stop me from returning just wish the sales representative would of taken the time to look me up in the system unless something has changed they did not say.
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Response from developer
Hello and thank you for sharing your review. We're very sorry for any disappointment in your experience, and we appreciate you bringing this to our attention so that we can work to do better in going forward.
“Beyond” amazing customer service
Our cashier rang up my order and realized that my loyalty rewards expired. Since I spent around $230 she told me that I should renew my reward since I’d save $46 so I’d renew and still save $17 on the remaining items. She then walked us out to my car and lifted two high chairs into my suv since there was no one else available to help us. Just looked on my receipt for her name but it’s not there. She was wonderful and so was the manager who helped me three times with pleasure. I have nothing but good things to say. So sorry the store is closing
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Loving it all!
They have so much stuff and great sales!!If you find the exact coolest thing ever that you have been wanting and then remember you get 20% off-It’s like🥳🥳🥳🥳!!! The only bad thing. As bout BB&B, is you literally have to make some kind of side-blocking, straight through -tunnel vision glasses because it is SOOOO HARD to walk in that store and not want EVERYTHING!! They sincerely have just about the vilest thing ever that you can think of for your bedrooms, bathroom, kitchen, living room, personals,💯❤️❤️❤️I LOVE when I find something UGG on sale!! You will not believe how many things UGG makes!! MY BED, BATH& BEYOND IS PROBABLY OF the BEST STORES EVER!!
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Jude
I love Bed Bath and Beyond! I know you made some changes in your stores and you don’t have as much beauty products as you used to but I still make it there either once a week or once every two weeks not only because I love your products and your sales, my membership for 20% off on everything, but most importantly, the customer service at Bed Bath and Beyond is truly beyond great ! Everyone is so helpful and happy. That says a lot for not only management, but the atmosphere of how Bed Bath and Beyond operates.
Thanks!
Thanks!
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Dont close our store
I love BB&B, I can find things there that I can't find anywhere else. The quality is good and the service is outstanding. I've heard that several stores are going to be closed. Please don't close our store I Elizabethtown, Kenrucky. It's a 30 mile drive to it from my house, but if you close it the nearest store will be 80 miles away. I do not mind driving the 30 miles, but 80 miles is just to far. I Dont know what stores are on the list, but please do not close the Elizabethtown Kenrucky store.
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Watch out
I have used the app to order products on several occasions and have never had an issue until now. I purchased a carpet cleaner using the app and it went through a 3rd party vendor to get the carpet cleaner. The 3rd party vendor used UPS for shipping. UPS shipped a 5 pound unknown item to an unknown person delivered by ups that didn’t match my name or my address. Ups says they did their job and item was delivered. No carpet cleaner weighs 5 pounds. I never received the carpet cleaner. BBB, UPS, and 3rd party vender called Infinity Merch all keep blaming each other and telling me they are not responsible therefore I am out $450 for carpet cleaner and taxes on it!!! According to UPS this has happened before and the account gets breeched. If this is the case the app should be shut down and/or never use a 3rd party vendor. I have filed claims with all 3 companies and received and email stating I will be getting my money back but that has yet to happen in a week. Needles to say I won’t be using the app again and if I don’t receive my money back I will never shop at BBB again either.
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Response from developer
Hi there, thank you for reaching out to us. While this feedback platform is generally for reviews regarding our Mobile App, we do apologize for any issues with your in-store order and we'd be happy to help make things right. Please don't hesitate to contact our Customer Service team through the following options: http://bedbathandbeyond.com/help
Poor service when mgr is on vacation
This Canoga Park BB & B: I shop here 3 x a week. On Jan 11 and 12th at approx noon NO registers were manned or open. To purchase one Sodastream gas canister you had to wait in line at the Refund/ Exchange counter which one overworked girl manned.
On the 12th, the second day, three customers in this line were in front of me at this Refund / Exchange counter, the one immed in front of me was refunding at least six items in her cart. I req to speak to mgr. After a full 5 mins, the asst mgr appeared & informed me the actual mgr was on vacation. At that moment three new customers appeared with mdse to purchase and immediately THREE registers suddenly opened. Clearly no one was “ minding the store” TWO DAYS in a row. Not the way to run a store when many BB & B stores are already closing down. Dreadfully Poor service !
On the 12th, the second day, three customers in this line were in front of me at this Refund / Exchange counter, the one immed in front of me was refunding at least six items in her cart. I req to speak to mgr. After a full 5 mins, the asst mgr appeared & informed me the actual mgr was on vacation. At that moment three new customers appeared with mdse to purchase and immediately THREE registers suddenly opened. Clearly no one was “ minding the store” TWO DAYS in a row. Not the way to run a store when many BB & B stores are already closing down. Dreadfully Poor service !
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Why I like Bed Bath and Beyond
Tho I have always wished the coupons disappeared (and just have the different items featured weekly at a discount as most other stores do )
1. The stores are interesting and well laid out
2. The merchandise has quality merchandise and it’s always relatively easy to locate as it’s “ logical”
3. The price points are affordable and merchandise keeps current and readily available!
Bravo ! Rally your customers ! Don’t let the giant online stores Bully You into closing !
1. The stores are interesting and well laid out
2. The merchandise has quality merchandise and it’s always relatively easy to locate as it’s “ logical”
3. The price points are affordable and merchandise keeps current and readily available!
Bravo ! Rally your customers ! Don’t let the giant online stores Bully You into closing !
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Great customer service
I visited the Wesley Chapel store for the first time today but couldn’t find what I wanted, in the store. Ashley asked if I was finding everything ok and I told her no. She then asked me what I was looking for. I told her and she then told me she could check online which she did, and found the UGG Broady 5 piece king size comforter set. She ordered two as I asked her to, and helped me to do my points. She was very patient and kind. I want to again thank her for everything she did. Keep continue to deliver excellent customer service as you don’t hardly see that these days. Cheers.
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Buggy and scam filled
This app is constantly pushing me towards the marketplace items, never keeps my local store options. And shows me availability of items that I might like, only to find out that it’s only available in an obscure color, 30-50 miles away from me. No shipping + no same day availability. Or it shows me a great sale price for an item I wasn’t even searching for, after impulsively, clicking on the option, it’s only available in 1 color, 1 size 1 location that is nowhere near me, but every other color and every other size at my preferred location is full price. I give it to stores, because utilizing the discounts and coupons is easier than some other apps. Though if you look closely, after the discounts, promotions, the discounted price isn’t far from other retailers, we just have to do a lot more work to get it. They mark up a lot of the items so that they can add discount, and leave you with the impression you’re saving money. I often only save $-12 on my entire purchase. lastly, the app is very buggy, constantly bouncing me around and crashing.
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Response from developer
Hello and thank you for sharing this feedback. We'd like to apologize that your experience has been less fantastic than we would hope, and we appreciate you for taking the time to share this review so we can look to better improve our service in going forward.
Seemless transactions
I love the idea that they have so much ways to pay your items. I always use my PayPal to pay by 4 installments. If you have the yearly 29 dollar membership, you get at least 20% on all your purchases plus you get more coupons that you can use up to 30% sometimes! The app can be used inside the store by scanning the barcodes, pay as you go, take the item with you show payment barcode of your transaction without hassle. Just a fun way of paying on tight budget.
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Do Not Shop Here! Buyer Beware!
Unfortunately Bed Bath & Beyond has gone down hill. They have terrible customer service. I received my order and 3 out of 4 things were broken. I called to get a replacement for the broken items. The person I talked to took all the information and said he was having technical difficulties so he would call me back to complete this within 2 hours. I never received a return call. The next day I chatted with another rep and they checked and told me it was in progress and I would receive an email with shipping info within a day or two. A week later no info. I chatted again and they checked on it…now they were all out of stock so that is why I didn’t receive an email about shipping. No email or call to inform me of this either!! They said I would receive a full refund. I checked my statement and they gave me a refund for half of the amount!! Now I have to call again!! What a scam…this is an awful business! How many people are they cheating out of money that don’t realize it??? Take your business elsewhere….this place is terrible!!
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Response from developer
Thank you for reaching out to us, we take this matter very seriously and we'll be sure to review this issue for any potential improvements in our service.
COMPLETELY FRUSTRATED
Went through the app to purchase a pot that the app said it was in stock. I use the coupon for 25% off one item.
Order was confirmed, upgraded to same-day shipping, text message sent, saying it was being delivered by a certain time, then text message saying it was canceled.
I spent an hour with an agent on chat, trying to figure out what happened. The agent could not figure out what the issue was so they were sending it to the same day response team and I would hear back within 24 to 48 hours.
At that point, I could no longer make any changes or cancel my order, and the agent could not tell me how long the item would be on sale and could not give me back my coupon, stating the most they could give me is 20% instead of the 25% that I had on my original coupon.
Today I received a text message at 11:50 AM stating that my order will be delivered at 12:23 PM. At 12:18 PM. I received a text message that my order has again been canceled.
WHAT IS GOING ON WITH BBB?!?! This time of year this is not the kind of shopping experience I want to have. It will also have me taking my shopping to another retailer.
Order was confirmed, upgraded to same-day shipping, text message sent, saying it was being delivered by a certain time, then text message saying it was canceled.
I spent an hour with an agent on chat, trying to figure out what happened. The agent could not figure out what the issue was so they were sending it to the same day response team and I would hear back within 24 to 48 hours.
At that point, I could no longer make any changes or cancel my order, and the agent could not tell me how long the item would be on sale and could not give me back my coupon, stating the most they could give me is 20% instead of the 25% that I had on my original coupon.
Today I received a text message at 11:50 AM stating that my order will be delivered at 12:23 PM. At 12:18 PM. I received a text message that my order has again been canceled.
WHAT IS GOING ON WITH BBB?!?! This time of year this is not the kind of shopping experience I want to have. It will also have me taking my shopping to another retailer.
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Glitch app-super frustrating waste of time
The app is extremely glitchy! The prices on the product page will show one price, and when you add it to your cart it'll be a higher price. And if you have more than one item in your cart and try to apply multiple coupons, the coupon with the higher percent off will apply to the lower priced item, and the lower percent off to the higher priced item. You have to purchase the items separately if you want the coupons to apply correctly, which then could mean no free shipping. I spent two hours on the chat with a Bed Bath and Beyond representative, which was a complicated mess of trying to honor the price that was listed in the app's product page. This will be the last time I use their app. I just lost hours of my precious time.
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Terrible customer service
I am canceling my membership and will never shop at bbb again. I purchased an led light bulb for roughly $14 from one of your stores that was closing. Brought it home and it was defective and did not work. I went back to the same store the next day and explained it just did not work. The associate, could have been a manager, said sorry all sales final. I explained again it was defective and did not work, I was sold a $14 bulb that did not work. Same answer, sorry all sales final. I could not believe it, bbb is not going out of business just restructuring. So I am so unhappy with the level of service, and I have spent a ton of money there, I am not renewing my membership and will not shop there. Hope it was worth the $14 bulb to loose a loyal and frequent buyer of merchandise. Very short sighted.
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Customer Service
I’ve recently had 3 different occasions where the employees have been extremely patient & cheerful dealing with my weak technology skills at 80yrs old !!! They went out of their way to help me locate things in store, return an item order me on line the product I needed & went out of their way to help me !
That’s why I don’t shop at Targets or Kohl’s kitchen department ! It’s the employee training skills you teach them. I was a college graduate in Merchandising & know how important these skills are !
Thank them for me !
That’s why I don’t shop at Targets or Kohl’s kitchen department ! It’s the employee training skills you teach them. I was a college graduate in Merchandising & know how important these skills are !
Thank them for me !
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works well except when using coupons
App generally works well except when its time to add coupons. Upon clicking on the $20 off coupon on the home page, I’m asked to enter an email (why? I’m in the app now) to basically enroll in getting promo emails. While entering my email… i continue to get an error message that says “invalid email”. Now a bit frustrated with this experience…i just stopped browsing and decided to wait on purchasing.
From a UX perspective… if i’m in-app and click on a coupon, i’d prefer the app just add the coupon to my cart (like Overstock's app). Why redirect the user out of the app back to their email….in the middle of their shopping. In my view this disrupts the engagement, may delay a purchase, or worse distracts and guides the user to exit the app all together...
It would be better to ask a customer to subscribe to future emails/deals during checkout.
From a UX perspective… if i’m in-app and click on a coupon, i’d prefer the app just add the coupon to my cart (like Overstock's app). Why redirect the user out of the app back to their email….in the middle of their shopping. In my view this disrupts the engagement, may delay a purchase, or worse distracts and guides the user to exit the app all together...
It would be better to ask a customer to subscribe to future emails/deals during checkout.
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Response from developer
Thank you for taking the time to share this feedback. We absolutely appreciate the suggestions and we'll be sure to review this with our development team for any opportunity to improve our guest experience. Best regards and have a great day from all of us at Bed Bath & Beyond!
Worst shopping experience at BBB ever
I used to love shopping (in person) at BB&B - I went today and I was sooo disappointed. I am even a “yearly paying member” for the 20% off entire purchase. Can easily buy $250+ in one visit.
For starters non of their carts rolled/moved. I asked a salesperson and she actually said that they are awful & most don’t work.
The store looked empty and in disarray and SAD - maybe it’s going out of business. It was not appealing. Couldn’t find anything on a wedding registry for bridal shower.
At checkout there was the longest line, considering there isn’t anything nice to shop for I couldn’t understand. There were no bags (not even the ones you can buy). The checkout girl was nice but seemed to be confused. I went to use my membership discount but she said I should use a NEW one to get points, but then I couldn’t get my 20%, then you actually have to punch in your cell # instead of scanning my barcode.
It was just an awful experience. I will never go again. And this used to be such a high end place to shop. Maybe I’ll have better luck online.
It used to be enjoyable to go into bed bath & beyond, but that all changed today. I literally got a headache. Bye bye BB& B
For starters non of their carts rolled/moved. I asked a salesperson and she actually said that they are awful & most don’t work.
The store looked empty and in disarray and SAD - maybe it’s going out of business. It was not appealing. Couldn’t find anything on a wedding registry for bridal shower.
At checkout there was the longest line, considering there isn’t anything nice to shop for I couldn’t understand. There were no bags (not even the ones you can buy). The checkout girl was nice but seemed to be confused. I went to use my membership discount but she said I should use a NEW one to get points, but then I couldn’t get my 20%, then you actually have to punch in your cell # instead of scanning my barcode.
It was just an awful experience. I will never go again. And this used to be such a high end place to shop. Maybe I’ll have better luck online.
It used to be enjoyable to go into bed bath & beyond, but that all changed today. I literally got a headache. Bye bye BB& B
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Response from developer
Hi Arelys, thank you for reaching out to us! While this platform is designed primarily for feedback regarding our Mobile App, we're very sorry to hear that your experience in store was less than perfect. We'll be sure to review this feedback for any opportunities to do better in going forward, and please feel welcome to contact us if there is any further assistance we may offer!
More than 5 attempts to do a purchase
WORST CUSTOMER SERVICE I tried more than 5 times to try to buy 7 items and all of the times they cancelled my order, first they told me it was because of my credit card, they made me call my bank making me wasting my time, the second and third time they said that the items were low in stock that I should try again to do the order, the 4th time they told me that those items were restricted and that I should do the purchase again aster 72 hours which I did - 5th time- and they cancelled it again!!! I’ve never got the items!! It was supposed to be a present to a dear friend and they make me waste all that time calling chatting, THE WORST service
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