Unreasonable Convenience Fees
I thought to try the app for the first time today. It doesn’t make sense to me that I have to scan my card after inputting my card number. More than that though, when I tried to load, I realized that the convenience fee is not fixed. It went up to 27 pesos for a transaction above 500. Even interbank transfers of large amounts don’t cost that much. I don’t think that this service is worth those stacking convenience fees.
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Non-functional
More often than not, the app is not working. Load balance on beep cards are not reflecting real time and fetching load only works maybe 1/10 times despite having already been deducted from the e-wallet. There are never any advisories during app/system maintenance. Customer support is also very difficult to reach. If only there were other options because beep is so unreliable and this app is inconvenient at best and non-functional at worst.
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I can see why its 1 star or no star at all!
Its very hard to register and put your own photo. It’s either you fix this app or just desist from making one.
1 Star review for limited features
I honestly don’t know where to begin — it feels like the developers or the team behind this app aren’t actual commuters. The app is missing several essential features such as:
1. An option to lock or disable the Beep card in case it gets lost or stolen.
2. KYC verification keeps getting rejected without any explanation of the reason.
3. Important features are limited only to concessionary Beep card users, when in fact most of your users are regular commuters. We deserve to have access to those features as well.
4. The app should have a built-in function to deactivate a stolen card immediately.
5. We’re already paying a convenience fee, yet this is the kind of service we receive after reporting a lost regular Beep card to your unresponsive helpdesk.
6. The FAQ section is very limited and seems to cater mainly to concessionary card users.
7. Beep cards should be available to 711 convenience stores or any other convenience stores. Not all commuters ride MRTs some use this for BGC bus.
We pay for the convenience fee, we might as well receive it on return
1. An option to lock or disable the Beep card in case it gets lost or stolen.
2. KYC verification keeps getting rejected without any explanation of the reason.
3. Important features are limited only to concessionary Beep card users, when in fact most of your users are regular commuters. We deserve to have access to those features as well.
4. The app should have a built-in function to deactivate a stolen card immediately.
5. We’re already paying a convenience fee, yet this is the kind of service we receive after reporting a lost regular Beep card to your unresponsive helpdesk.
6. The FAQ section is very limited and seems to cater mainly to concessionary card users.
7. Beep cards should be available to 711 convenience stores or any other convenience stores. Not all commuters ride MRTs some use this for BGC bus.
We pay for the convenience fee, we might as well receive it on return
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Fix? What fix?
Downloaded this last year but had to uninstall due to bugs. Loading tha card is not a problem, but fetching takes eons. If you are in a rush and wants to use this, goodluck. Baka maitapon nyo pa phone nyo. Magtopup na lang kayo sa stations. If you have time to spare , use it but I do not recommend this app. Im even wondering, with all the negative feedbacks na paulit-ulit, me ginagawa ba talagang fix? Laking tulong nito sana for people on the go. Yung UI ang umokey pero yung usability ng app? Sana inaayos din:(
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