Fixed!
After a technician updated my aids, they did not work with the app. Contacting Bernafon support proved to be very helpful. The responses were timely and the instructions were easy to follow. Thank you!
Response from developer
Dear aitmees, thank you for your 5* review, we are happy our app support team was able to help you. Please reach out to them again in the future again if you need any assistance. Best regards, Bernafon.
Single hearing aid
I only wear one hearing aid. App used to work so I could control settings. Has made aid useless, as it won’t work unless you wear 2 hearing aids. (iPhone)
Went back to Costco, had to delete app, then download again. Now working. Sorry for frustrated review. Changed from 1 star to 5!!
Went back to Costco, had to delete app, then download again. Now working. Sorry for frustrated review. Changed from 1 star to 5!!
Response from developer
Dear razorbud, please write to us at appsupport@bernafon.com , we will be happy to help you!
Great App
With a great support team. 100% satisfied!!!
Old Version More User Friendly
While the older version was easier for me to use, the newer version contains more features.
Response from developer
Dear SkiingRider, we are always working on our app to make it better and easier. We therefore will be happy to receive any feedback you may have. Please write to us at: appsupport@bernafon.com. Best Regards, Bernafon
Requires IOS 13 even for an old installation to run
I used this app successfully for nearly three years. As far as I know, it is the only way to link these hearing aids to Bluetooth. When this new version was released, the old version would no longer work—it tries to update and if you have an old iPhone (6 or earlier) the update fails and the old reliable version won’t run even though it is still installed on you phone. Bad software management!
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Response from developer
Dear jim127777, we are sorry to hear that the updated version is causing issues. Can we please ask you to contact us at appsupport@bernafon.com, so we can help you further? Best Regards, Bernafon








