BetMGM User Reviews

Customer Experience

Positive experience32.4% of reviews
Neutral5.6% of reviews
Negative experience62.0% of reviews

~ Based on 1,445 written reviews from the US App Store.

What users say

Is BetMGM Safe?

BetMGM - Sportsbook & Casino appears safe based on user ratings. AppsHunter Safety Score for BetMGM is 96/100.

This assessment is based on 260,502 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.7% of ratings point to a safe experience
2.1% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 260,502 App Store ratings for BetMGM.

Is BetMGM Legit?

BetMGM - Sportsbook & Casino appears to be a legitimate app. AppsHunter Legitimacy Score for BetMGM is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Don’t ever put your money on this app

Don’t do it

MGM Only Allows “Losers”

If you show any propensity AT ALL of being a winning gambler, they will limit you. So, when you place a wager, they stop the wager from going through, and “offer” you an amount you can place on the wager, usually less than $1.00. If you bet a lot with MGM and they don’t limit you, re think your strategy
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Worst Site To Withdrawl

They allow you to deposit no questions asked. As soon as you want to withdraw they want all these requirements. I’m trying to withdrawl in to PayPal and I sent them all the info required! What mgm wants doesnt exist in PayPal. Why not require this info before deposit my hard earned money? Ridiculous! I live in Cali and just visiting. I have to go home soon and will leave my money behind. Never bet before. Never will again!
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Bets

Love my Free bets

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Stealing money

They steal money. Watch out for these creeps. They will say you owe money. They will let you play games to win the money. Then, once your balance is cleared and you try to play with your cash, suddenly, the system will collect the cash and you don’t get to use it to play any games. Reported them to the PA gaming control board. Got a full refund for one of my transactions and am working on the second refund. Don’t waste your time on these creeps or the Borgata. They will also alter the game and keep refreshing it while you play. Stupid trash from a stupid casino
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Trash

How can you play for over 30 minutes and not get one bonus? Slots do not play like that in the casino because they are being monitored. These online casino games are literally cheating people out of money and getting away with it. MGM use to be the best online casino.

Disappointed

BetMGM had recently become my favorite sportsbook, but this experience has seriously damaged my trust in them. I placed a $999 wager on Under 2.5 runs in the first three innings. Only two runs were scored through three complete innings, yet the wager was incorrectly graded as a loss. Support acknowledged the mistake, confirmed that the bet should be regraded as a win, and told me the process could take 24–72 hours. Until the full corrected payout is credited to my account, I will not deposit or place another wager with BetMGM. I will update this review once the situation is resolved.
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WTF

Have to delete the app every friggin day now. Will NOT STAY logged in. Keeps kicking me out. FIX THIS!!!!

Do not download in Vegas

Got scammed by MGM. Downloaded, deposited and bet $250 assuming the no sweat up to $250 back in bet credit would follow me back home (AZ). IT DOES NOT! Bonus can only be used in Vegas. Deleting app now.

Poor customer service

I had opt into a casino promo that states Get $25 when you wager $25” as well as the claw grab that’s allows you to play after wagering $25.
After wagering almost $40+ I still did not receive the $25 or was “eligible” for the claw game.
I contacted consumer service and actually had a representative leave the chat without responding.
I tried calling and number was that is available for 24/7 service and apparently they were closed.
I sent screenshots/ screen videos or proof and after 48 hours the issue was still not resolved.
Overall experience with customer service has lead me to delete my account.
I highly recommend not using this app.
PS- the daily bonus for free picks only allows you to cash out after you wager an $30+ with a $3 / 20 cents per bet so chances of winning are slim to none.
SCAM
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Scammed

I won a bet and didn’t get paid

Love this app

Love this app. Wish I had some better rewards and offers though !

Bonus Rewards Not True

If you withdraw you need to cash out to the cashier personally lol and the rewards when your bet wins it not true … CLICKBAIT

Inoperable in Las Vegas

Came to Vegas to sports bet. Errors getting registered, help desk onsite at casino provided zero help as well.

Scam!!!

This is by far one of the worst casino apps! I understand it’s a risk when gambling. If you don’t have it lose you shouldn’t play. However, to lose $425 in 30 days NO return is absurd! A few bucks here and there! I’ve played FanDuel and Michigan Lottery and both have been nothing like this!!! They say RING is an algorithm that uses unpredictable results. Well the results are in their favor!! I mean spin after spin and not one BONUS ROUND! I have never had that happen! I couldn’t even win nothing using the $25 bonus they gave! There has got to be a class action lawsuit formed! I’m trying to find the group on Facebook where everyone is going to petition for this casino to be looked into. I know about the Michigan Attorney General. I also deleted the app!
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No void on injuries in first minute

They do not void the line if player gets injured in first minute of the game.They need to update that then I will be back to use app.

Chumba was better

Completely pointless it takes your money gives very little back and you’re rarely win anything no matter how much you spend not worth it

Latency

Very high latency. Also, the search tool is not helpful at all. On FanDuel, you can type in a players last night and it will populate. Half the names I searched, don’t even show.

Trash

MGM use to be the best online casino. It sucks now. The promotions are terrible, the app runs horrible, the games seem super rigged and unfair and the sportsbook looks and feels like a bottom tier sportsbook. Very disappointing to say the least.