BetMGM User Reviews

Customer Experience

Positive experience32.9% of reviews
Neutral5.8% of reviews
Negative experience61.3% of reviews

~ Based on 1,402 written reviews from the US App Store.

What users say

Is BetMGM Safe?

BetMGM - Sportsbook & Casino appears safe based on user ratings. AppsHunter Safety Score for BetMGM is 96/100.

This assessment is based on 259,799 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.7% of ratings point to a safe experience
2.1% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 259,799 App Store ratings for BetMGM.

Is BetMGM Legit?

BetMGM - Sportsbook & Casino appears to be a legitimate app. AppsHunter Legitimacy Score for BetMGM is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Don’t use MGM

Terrible customer service, your bets might not get paid out for hours after you win. However if you lose best believe they collect immediately

Unfair game

Worst casino app ever

Location

Horrible process and now one to help in New York Sportsbook is trash step it up

Amazing

Easy to use with so many options, quick deposit and withdraw.

GG

This app can be glitchy. For some reason it’s having difficulty recognizing my location.

Poor facial recognition

The app facial recognition continuously malfunctions, and their response is unhelpful. Quite frustrating.

Slow as prick

Constantly locks up. Slowest app on my phone. MGM you have the money but can’t make a better app. Says a lot about your business.

Just boycott all online casinos and report them to the State AGs

Regardless of whichever online casino you play whether its BetMGM, Fanduel, DKs just know that their "randomized" outcomes are all generated for you to lose no matter what. There is no fair gaming especially when casinos pay off all the gaming boards to hide all their illegal activities and fraud. Also there is no such thing as customer service with these casinos. Its now AI generated. Look at how each reply is practically the same and ones dont make any sense because it just filters certain words and generates the same message over and over again. There's reasons why Vegas and all other gambling cities are dying. Soon enough the casinos will also be gone and good riddance
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Not even comparable.

I will tell you I’ve used all of these apps and websites for the meaning of pass time. This one I just seem to always load and lose, load and lose. I play biggish bets and have not once been awarded a decent win on this app, feels like an off brand federal app where it’s all about taxes and the games look and are kinda outdated. In my recommendation I would go to FanDuel or draft kings.. these guys have not yet made a session enjoyable.
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Don’t fight it BETMGM best of all time

Don’t fight it BETMGM best of all time

Horrible

They kicked me out and locked my account for no reason other than their app keeps glitching. I was a platinum player so they took everything with no excuse or reason behind it. Been playing fit over 5 years. This is crazy. Don’t answer their survey questions about app, if you tell the truth, they’re going to permanently close your account like they did mine.
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Lo mejor

Las tienes toda 🔥🔥🔥🔥🔥

Other better options

Horrible app
I bet $10 and cashed out early and repeatedly, it never closed.
Eventually lost all $10, oh well, life goes on, but I won’t be with mgm, there’s a reason Vegas is dying, it’s mgm, that and the app is slow, glitchy, worthless. Better options out there, take my loss as your gain and bet somewhere else

Update: so they contacted me to ask what device I am using and what is my OS, like they actually care, and I’m not going to do their job for them. Perhaps they should ask AI Bot that contacted me.
By the way my devices is the most recent iPhone and software is up to date
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Unfair game

You will lose

App is slow and glitches

Poor App

Poor Customer Service from Alexander on the Customer Care Team

I was excited to use BetMGM because of the welcome offers, but my experience was extremely disappointing. After providing all of my personal information—including my identity—they still required me to upload a utility bill just to verify my address. It feels excessive, especially when most other sportsbooks can verify this information without putting customers through extra hoops.

When I contacted customer support, they were polite, but they couldn’t offer any real solution beyond repeating the policy. Instead of trying to help, they simply accepted that I’d use another platform.

If you’re looking for a sportsbook with a smooth sign-up process, be prepared for potential verification headaches here. There are plenty of competitors with a much easier onboarding experience.
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phenomenal

betmgm is the truth. highly recommend

Scam wouldn’t recommend to anyone

Played the Elvis Slot
machine game maxed out every multiplayer almost dumped 1,000
dollars not one single bonus Never again!!!

STAY AWAY FROM BETMGM

I’ll start by saying this I enjoy playing slot machines, and solely do it for entertainment, not to get rich. No, I’m not a sore loser that just made a review to complain. I’m just sharing my experience and personal opinion. I go back-and-forth between 3 casinos only and that’s Caesars, FanDuel and Bet MGM. Well, actually, it’s only two now. There’s not a doubt in my mind that the MGM somehow programs there games to only win when they want them to win. and of course they’re only defense is random number generator and how games are frequently audited. The companies that do the auditing are individual LLCs so ask yourself this how easy would it be for a multi billion dollar casino to fatten the pocket of a small fish in the pond. If you seen the things I’ve seen and how the games act you would definitely be scratching your head thinking. How can that happen? Like after you get a decent win the game automatically glitches and resets from the beginning then go on a 40 spin losing streak. Here’s proof that they can control when the games win. I’m sure many of you play and receive the everyday bonuses. Did you ever notice how it lets you win nonstop until you reach just enough money to lose it all back right before the 10 X betting requirement. This happens every single time, coincidence? I think not the stuff I’ve seen these games do on Bet MGM. I’ve never seen on Caesars or FanDuel and believe me I play frequently. Like I said, this is strictly entertainment for me but at the same time, I’m not gonna keep being cheated out of my money by Bet MGM when Caesars and FanDuel has fair gameplay. Sorry for the long read just giving my two cents on the matter. Thanks.
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Smh

App is slow and glitches never wants to update