Far from great
I've used BU Delivery more times than I'd like to admit, and the experience is always the same: a broken promise.
They never deliver on time. Ever. You place an order expecting dinner and end up watching a "preparing your order" screen for an hour. Even worse, they happily accept your order knowing full well they have no one to deliver it, then cancel on you an hour or two later, when you're hungry and have run out of options. Accepting orders they can't fulfil isn't a glitch, it's a habit.
No accountability, no honest ETAs, and no respect for your time. Delivery is the one thing a delivery app has to get right, and BU gets it wrong consistently.
By far the worst app in the country. Save yourself the frustration and use Zmall or Deliver Addis instead. They actually show up.
They never deliver on time. Ever. You place an order expecting dinner and end up watching a "preparing your order" screen for an hour. Even worse, they happily accept your order knowing full well they have no one to deliver it, then cancel on you an hour or two later, when you're hungry and have run out of options. Accepting orders they can't fulfil isn't a glitch, it's a habit.
No accountability, no honest ETAs, and no respect for your time. Delivery is the one thing a delivery app has to get right, and BU gets it wrong consistently.
By far the worst app in the country. Save yourself the frustration and use Zmall or Deliver Addis instead. They actually show up.
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Absolutely terrible customer service
Save yourself the trouble and use Zmall. Beu has the worst customer service I’ve experienced in all my travels. When you call with issues, their only solution is an apology, you can’t speak with a supervisor, and they treat loyal customers like your business doesn’t matter. I just deleted their app after waiting an hour and half for my order that wasn’t even correct. Don’t waste your time.
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Your Location, ETA, Customer service.
After seeing you had 3.0 rating on appstore i went and checked all comments and you app. On your app your address is an unclickable picture that says you’re at BOLE and on google map it puts you around KASANCHIS. Disclosing your location to your customers is mandatory when the only option is delivery & demand location for using ur app. If a customer needs to talk to you in person you must be available at workday & time.
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BEU YOU NEED TO DO BETTER PLEASE!!!
Please fix the back icon buttons on your app, like does nobody test your app? Isn’t there any QA? I have to go to close the app and open it back again cause the back button doesn’t work please please please be better beu.
Worst cancel policy
They gave away my food to someone else and then ended up ignoring my complaint for two hours and then they cancelled it without my permission and said they would refund my money but haven’t don’t that. I’m uninstalling the app and never using their service.
Poor service
I’m very disappointed with Beu Delivery’s service. Orders take far too long to arrive, communication is poor, and customer support is not helpful when issues come up. What’s even more frustrating is that orders sometimes get cancelled after waiting for long hours, with no compensation or proper explanation provided. The app promises convenience, but the actual experience is unreliable and stressful. Definitely needs major improvement in both service quality and customer care.
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App is Unstable!!
Even though your service is relatively good. Your app is just unusable. Every time there is a new issue. Do you even have QA team its very very frustrating.
1- the app doesn’t load on initial load, i have to refresh it every time
2- putting order in the confirmation button is unresponsive, it used to work but not working starting today (April 3rd)
3- location is unstable sometimes i cant even order
1- the app doesn’t load on initial load, i have to refresh it every time
2- putting order in the confirmation button is unresponsive, it used to work but not working starting today (April 3rd)
3- location is unstable sometimes i cant even order
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Review
Laggy, their discount absolutely garbage I don’t even get how they give you discounts when you level up but you can’t use it I hate how slow they’re tele birr payment is
BEU YOU NEED TO DO BETTER PLEASE!!!
Its ironic how they promo code or any free delivery or any of the discount that you win by getting gold level or diamond level never ever ever works. I don’t know if they dont want you to get those access or if they just have a badly implemented app. And there are specific screens where the go back icon on top doesn’t work, it doesn’t go anywhere you are stack and for me I close app and turn it on again cause I am young, but for the people that have no tech experience or the older audience imagine how they can be confused. Like don’t you have testers that tests this app before its live like how do you not test everything to make sure the full experience???
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Bad customer service
Bad
Worst app
The app doesn’t respond to literally anything.
BeU
I used to order on beU from any location, which was simple and convenient. But now, I don’t understand why beU restricts orders to only the current location. Everything else about the app is good though. 👍
Wouldn’t let me order
Am ashamed by your work
Deleting it!
Such a terrible service. My order got canceled the first time. The second time, they made me wait for almost two hours then didn’t show up. Good thing I didn’t pay! They ain’t even apologized!Hating it, deleting it!
Dark mode
Great app but it needs dark mode
Scammers
The worst delivery app I had an order and I couldn’t answer their call but I called back in 10 minutes and they picked up and promised to deliver but they never did then weeks later I ordered again then they asked to pay before order and I did they took my money and told me that I didn’t pay last time but I never received anything they just scammed me
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Worst customer service
*Extremely disappointing experience!** I placed an order and paid via Telebirr, only to be **double-charged due to a system error**. Customer service admitted the mistake and promised a refund—but the next day, the same order was somehow re-sent for delivery! When I complained, their first "solution" was to **ask me to accept both orders**—as if I should just pay double for their mistake! I reluctantly agreed to take one order, but **they still haven’t refunded me**, days later. No apology. No urgency. No respect for the customer.
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🚫 Worst Delivery Experience — Stay Away from BeuDelivery!
I placed an order through BeuDelivery, they charged me instantly, and the food never arrived. I tried reaching out to their support — and guess what? The line is either always busy, or when you finally get someone, they’re rude and dismissive. They refused to refund me even after multiple follow-ups.
This isn't a one-time issue. On the rare occasions food does arrive, it's often undercooked, overcooked, or smells like it's well past the expiration date. The portions? Tiny and misleading compared to the pictures in the app. Total scam energy.
This app has zero respect for customers and absolutely no quality control. If you value your time, money, and health — avoid BeuDelivery at all costs.
This isn't a one-time issue. On the rare occasions food does arrive, it's often undercooked, overcooked, or smells like it's well past the expiration date. The portions? Tiny and misleading compared to the pictures in the app. Total scam energy.
This app has zero respect for customers and absolutely no quality control. If you value your time, money, and health — avoid BeuDelivery at all costs.
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Bikers
Delivery person don’t have delivery bag
Can’t place fasting and non fasting food in one order??
Love the app, I practically use it every other day, the drivers are mostly cool and delivery times as well as delivery prices are pretty fair but WHY can’t I add fasting and non fasting orders in one basket?? Is this a bug or a ‘feature’ lol
Plus, no respect for the “call on delivery feature”, I always get called right when the delivery people are picking up the food and not when they’ve arrived at location.
I can’t change locations from the main menu of the app anymore neither.
But honestly beu is the only food delivery app worthy of your time, hands down.
Plus, no respect for the “call on delivery feature”, I always get called right when the delivery people are picking up the food and not when they’ve arrived at location.
I can’t change locations from the main menu of the app anymore neither.
But honestly beu is the only food delivery app worthy of your time, hands down.
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