BeyondWell User Reviews

Name: BeyondWell
Rating: 2.8 (57 reviews)

BeyondWell

Onlife Health, Inc.

💪 Health & Fitness

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Works when it does

Not a bad app, but every time it updates, it makes you re enter your password, which is something you have to do on a browser and can’t be completed through the app, even if you have Face ID set up it doesn’t remember it. Also, won’t let you in unless you update the app.

Dntfuggincurr

a month ago

Response from developer

Thanks for the feedback! You're right that re-entering your password after each update, with Face ID not remembered, is frustrating. We're actively working on improving the sign-in experience to fix this. Appreciate you flagging it!

Rewards Locked

I’ve been getting more active, drinking more water, getting more sleep, and eating healthier to obtain rewards I can redeem. Well, for the last month, I’ve got nearly $100 in rewards to redeem, but the “Redeem” button has just disappeared and customer service don’t know when it’s coming back. Seems like their holding peoples rewards hostage without any explanation.

Jensen Pelo

3 months ago

Response from developer

We're sorry for the frustration during this time. Rewards Redemption has been fully restored as of April 14th — please give it another try! If you run into anything else, don't hesitate to reach out to our support team at 877-709-0201.

Not reliable

My in progress activities are different on the website than they are on the app. I can’t get the app to open all the time. It’s highly unreliable.

bre from Track Town USA

4 months ago

Response from developer

Thank you for your feedback. We’re sorry to hear you’re having trouble opening the app and viewing your in-progress activities. That’s not the experience we want for our users. If you’re seeing differences or running into issues, we’d like to investigate further. Please contact our support team Monday through Friday, 7 am to 9 pm CST at 877-709-0201 so we can look into this and assist you.

Glitchy and not really user friendly

Both the website and the app glitch a lot and make it hard to track goals and progress when doing an incentive program. If you miss a day, it doesn't tell you, you have to dig around and figure it out, and you can't click on the day to go directly to it to track. You have to manually click back over and over until you get to the day. Annoying.

bvfufdyj u

5 months ago

Response from developer

Thank you for taking the time to share your experience. We’re sorry to hear it’s been frustrating — tracking progress during an incentive program should feel simple and intuitive. We’d like to better understand the calendar behavior you described, specifically the difficulty navigating to a missed day and not being able to select a date directly. If you can share which device and tracker you’re using, that will help our team review the experience and confirm everything is functioning as designed. We’re always looking for ways to improve the platform, and feedback like yours helps us identify opportunities to make tracking more seamless. Please feel free to reach out to our support team (877-709-0201 (Monday through Friday, 7 am to 9 pm CST) with additional details so we can look into this further.

Missing key health device tracker

BeyondWell has a lot of potential but is currently not compatible either devices from Amazfit. The Helio Strap tracks a lot of great health points but the only way to get it attached to BeyondWell is through Apple health app and it just doesn’t track steps.

RabidOrc

5 months ago

Response from developer

Thank you for your feedback. Amazfit devices connect to BeyondWell through Apple Health, and step data can sync successfully through that integration. If steps aren’t appearing, we recommend making sure the Amazfit app and Apple Health are both updated to the latest versions and synced with the latest information. Additionally, make sure that step-sharing permissions are enabled in Apple Health. Once those are confirmed, data should sync as expected. We appreciate you sharing your experience, and our support team (call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST) is happy to help if you continue to have trouble.

Extra incentives

Love beyond well, done it for 3 or 4 years. It’s helped me live a healthier lifestyle. The walking incentive is nice although I have 3 herding dogs they too play a big part in no excessive chair time. The only con I’ve found is not enough information or assistance with the quit smoking program.

buildit6

5 months ago

Response from developer

Thank you for being with us for 3–4 years, that truly means a lot. We love hearing that the app has supported your healthier lifestyle (and it sounds like your herding dogs are excellent accountability partners, too!). We also appreciate your feedback about the quit smoking program. We’re always looking for ways to improve the experience and provide more helpful resources, and your input helps guide those improvements. Thank you for sharing it.

Terrible

It doesn’t work well at all. Super annoying.

ask h G ddd

7 months ago

Response from developer

Hello! We'd like the opportunity to further investigate the issues you're having, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our team members will gladly assist you. Thank you.

Circles…

I would like to add on a health tracker device (my watch) so I can get credit for my steps. Choose my settings, go to ‘devices’ and it asks your permission for initials on an agreement, which I do, then it has a drop down menu which you can select your CONNECTED device, no where on the internet or app can you connect a device. Round and round I go. Try another way, it takes you to a different website, which you create an account for, then says ‘direct login from webpage not allowed’ WHAT?! Not worth wasting my time and getting more stressed to ‘become healthy’ to get my $125/ year…..

Redneck Chick 18

8 months ago

Response from developer

Hello! We sincerely apologize for the frustrating experience you've had when attempting to connect your device. We'd like the opportunity to further investigate the issues you're experiencing so we can get your device connected, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our team members will gladly assist you. Thanks!

Doesn’t work

Just downloaded the app and it won’t allow access though I can access my account via website without issues.

Channydoll

9 months ago

Response from developer

Hello, we'd like the opportunity to further investigate the issues you're having, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our team members will gladly assist you. Thanks!

Used to work

Last year it worked just fine with the normal glitches it has always had. Now I click complete health assessment and it just shows a blank screen. Please fix, I would love to complete the activities.

Sbrack97058

2 years ago

Response from developer

Glitchy

This app is super glitchy. It often won’t open for weeks at a time, the screen greyed out and frozen. Same happens on my husband’s device.

K.A71273)37

2 years ago

Response from developer

Thank you for the feedback. We're sorry to hear about your poor experience and we'd like the opportunity to further investigate the issues you're having, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our team members will gladly assist you. Thanks!

Buggy

Could use a bit more testing before releasing.

PDX brian

2 years ago

Response from developer

Hello, we're sorry to hear about your poor experience. We'd like the opportunity to further investigate the issues you're having, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our team members will gladly assist you. Thanks!

Completely stopped working!

Worked fine for over a year. Suddenly said there was a problem logging in. Can get into the app on the website but phone app has stopped working. Tried deleting app & re-downloading from the Apple store. Tried changing my password online. Now it says can’t find the server. Grrrrr!!!

jg sauer

2 years ago

Response from developer

We sincerely apologize for your experience. We've resolved this issue. Please update to the latest version (12.4.1). If you still have problems logging in, please contact us at 877-709-0201 (Monday through Friday, 7 a.m. to 9 p.m. CST). Thanks!

Won’t let me login

I downloaded the app and it won’t let me log in.

CozyKitchen

2 years ago

Good luck getting logged in

Couldn't even get logged in. Super disappointing.

Hebeuebysgwvwuz

2 years ago

Response from developer

Hello, we've identified and resolved the access issue. Please update to the latest version (12.4.1). If you still have problems logging in, please contact us at 877-709-0201 (Monday through Friday, 7 a.m. to 9 p.m. CST). Thanks!

App is still glitching

The application has been updated and is still glitchy and have not been able to open the application for the last week.

teddybearrls

2 years ago

Response from developer

We're sorry to hear about the issue you are experiencing and would like the opportunity to investigate your feedback further. Access issues are our top priority. Please call us at 877-709-0201 (Monday-Friday, 7 am - 9 pm CT). Thank you!

App won’t open

App starts to open then closes immediately. Tried deleting and reinstalling but that made no difference. I have an iPhone 13 with up to date iOS installed. Very frustrating.

jswizzle61

2 years ago

Response from developer

We apologize for the issues you're experiencing. We would like the opportunity to assist you in resolving your access issues. To protect your privacy, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST) for one of our team members to assist you. Thanks!

Awful

Seems like there are constant new versions but they are all terrible. The rewards incentives are almost impossible to get to synchronize with a device.

R3vo3wer69

2 years ago

Response from developer

We apologize for the inconvenience, and we'd be happy to look into this for you if you're still experiencing this issue. Please call 877-709-0201 (Monday-Friday, 7 am - 9 pm CT) to provide our support team with more details. Thanks!

Can’t connect to server host

I have installed this app in my iPhone 13 Pro several times and it will not let me log into the app. This is completely a waste of time trying to use on iPhone.

Jdp7171

3 years ago

Response from developer

Hello, Please ensure you've updated to the latest version of the app (11.12.2). If you are still having problems logging in, please contact our Member Services team at 877-709-0201 (Monday through Friday, 7 a.m. to 9 p.m. CST). Thanks!

Unable to log in

I can log into a web browser but if keeps saying login failed on the app

GabatillaChubbs

3 years ago

Response from developer

Hello, Please ensure you've updated to the latest version of the app (11.6.1). If you are still having problems logging in, please contact our Member Services team at 877-709-0201 (Monday through Friday, 7 a.m. to 9 p.m. CST). If you are still unable to resolve the issue, please reach out to the number on the back of your plan membership card.