Works when it does
Response from developer
Thanks for the feedback! You're right that re-entering your password after each update, with Face ID not remembered, is frustrating. We're actively working on improving the sign-in experience to fix this. Appreciate you flagging it!
Rewards Locked
Response from developer
We're sorry for the frustration during this time. Rewards Redemption has been fully restored as of April 14th — please give it another try! If you run into anything else, don't hesitate to reach out to our support team at 877-709-0201.
Not reliable
Response from developer
Thank you for your feedback. We’re sorry to hear you’re having trouble opening the app and viewing your in-progress activities. That’s not the experience we want for our users. If you’re seeing differences or running into issues, we’d like to investigate further. Please contact our support team Monday through Friday, 7 am to 9 pm CST at 877-709-0201 so we can look into this and assist you.
Glitchy and not really user friendly
Response from developer
Thank you for taking the time to share your experience. We’re sorry to hear it’s been frustrating — tracking progress during an incentive program should feel simple and intuitive. We’d like to better understand the calendar behavior you described, specifically the difficulty navigating to a missed day and not being able to select a date directly. If you can share which device and tracker you’re using, that will help our team review the experience and confirm everything is functioning as designed. We’re always looking for ways to improve the platform, and feedback like yours helps us identify opportunities to make tracking more seamless. Please feel free to reach out to our support team (877-709-0201 (Monday through Friday, 7 am to 9 pm CST) with additional details so we can look into this further.
Missing key health device tracker
Response from developer
Thank you for your feedback. Amazfit devices connect to BeyondWell through Apple Health, and step data can sync successfully through that integration. If steps aren’t appearing, we recommend making sure the Amazfit app and Apple Health are both updated to the latest versions and synced with the latest information. Additionally, make sure that step-sharing permissions are enabled in Apple Health. Once those are confirmed, data should sync as expected. We appreciate you sharing your experience, and our support team (call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST) is happy to help if you continue to have trouble.
