Exceptional customer service
I had an excellent experience working with Darlene Lecuona while opening an account. She was professional, knowledgeable and efficient throughout the entire process. Her guidance made everything simple and stress-free and she went above and beyond to ensure all my questions were answered. I truly appreciate her outstanding service and would highly recommend her to anyone seeking banking assistance. Thank you.
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Good Service
This app has generally always worked as intended and provided me with excellent results and appropriate responsiveness. I would recommend it use to anyone considering it.
App is full of bugs
One of the most annoying banking apps one could use. Biometrics identification rarely works, usernames and passwords keep getting switched, etc etc
Could use widgets
This app is a fine digital banking app. However, having widgets to be able to view your balance instantly instead of having to log on to the app and use FaceID (which takes quite a bit of time) to have access to your banking information. I believe there used to be one but it disappeared.
Bank’s App
So unstable
Kick out several times
We can’t search the recipients in the transfer and it takes time to
Scroll back and forth
Scroll back and forth
Tired
Stop asking me to write a review when I’m trying to do banking
E Banking
Very efficient banking experience that can be done remotely.
Deposit
Depositing checks is way too tedious. Some days it works fine, others take up to five attempts to get it accepted. Need to fix!
Too many glitches
The credit union suffers from having too little direct competition. The website is often down and the credit card app doesn’t work well. The card is often blocked when trying to buy air tickets.
Software transition
Poorly handled. No notice. Once done I had to re-register all banking details of usual wire transfers. Has created stress and pain. Very disappointing
Deposits
The process for online deposits is very efficient and helpful. Thank you!
Presence
You are always present, right there when I need you.Thank you very much
The worst
App constantly shuts down, doesn’t keep up with live banking and takes forever to update. Credit Card should be available under same app. It is as trash as BFSFCU customer service support and understanding of case-by-case issues. I am legitimately finishing all my banking with them in order to not have to ever deal with this app ever again because it is so mind-numbingly useless
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Awesomeness!!!
I’ve used BFSFCU for about 18 years now and I Love them! Reasonable, amazing rates & great customer service!!! ⭐️⭐️⭐️⭐️⭐️
Amount
There is no period available when first entering the cheque, you have to press done to get in to the amount field.
Nothing is working properly
Worst app ever… The Face ID never works properly. There’s no way to go back to the previous page in the app. Not user friendly at all.
Miserable
The app often freezes when trying to take the second photo - and checks from insurance companies and government are regularly rejected. The app is more trouble than it is worth.
Ease of use
Clear, straight forward processes and handles transactions efficiently and effectively
good
very good
