Terrible app
Cannot create account due to error that says something along cannot save your favorite location.
Love the food but the app SUCKS
I always go to Bibibop and the store has never failed me but this app is the worst thing about Bibibop. It hasn’t worked once since I’ve had it and the rewards aren’t worth using it. I can never place ahead of time and if I can it won’t allow me to upload any card information. Fix this because I’ve had it for months and it’s never worked. Delete.
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Poor interaction and guidance, bugs related to gift cards and payments
To be honest, this app isn't even as good as something built in a few hours using Claude Code with an agent. You released an update a while back, yet the app is still riddled with issues. I really hope your developers actually think about customers behaviors when building features, this app feels like a toy project made by a college student.
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Custom Tipping
Bring back custom tipping. New update you can’t custom tip. I have celiac so I eat here frequently as options are limited and the food is great. I however cannot afford to tip 15% minimum every order. I try to at least tip a dollar most times. That said, in addition to rising menu prices, if I can’t tip I won’t go as often.
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App doesn’t work & won’t accept payment
Time and time again I try to order off the app with a valid card and all proper credentials and it will not work. 9/10 the web version works way better and more efficiently. This is getting ridiculous. Not to mention I can never opt in & use my rewards because on every order it says my rewards are invalid. Please fix
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No custom tip
The new update prevents you from putting in a custom tip
Atendimento rápido
A Comida de vocês é extremamente maravilhosa. Parabéns pela dedicação, sinto que foi feito tudo com muito Amor. Obrigada 🙏🏾
No option for phone number login
Signed up with my phone number, but now the only way to sign in is with an email. I only have one phone number…needs fixed ASAP!
Deals
I can never apply my deals through the app. Everytime I try to apply one it says “done” then it doesn’t apply so I have to go in and order and take the extra time. Very annoying.
Hate the app, love the food & people
Absolutely love Bibibop, but this app is a sorry excuse for mobile ordering. Cart checkout is constantly a hassle, and the most annoying thing is that it constantly tells me my card was not approved even though it was just used on a previous order. I’ve tried different cards and they always work the first time, never the second time. Awful experience.
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Can’t sign in
Since the update I haven’t been able to sign in. The only option is through email but I signed up using my phone number. It just keeps prompting me to create a new account. I can only use my points in person when they type my phone number in at the register. Please fix this. The app was great before. Do better.
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Restaurant is great. App is not.
I’ve tried several times to preorder using the app, and fail every time. What? It’s always something different. This time, it somehow reinstalled an old CC number I no longer have, and won’t let me add a new one. Which means that I’m short on time and will have to go somewhere else because preordering is not going to work.
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Terrible
The new format is bad. Points expire and don’t accumulate accurately.
Reward and food great; app not so much
Love eating here and the rewards, but why do I have to sign in literally every day? And why does it tell me it’s offline every time I do? Makes scanning at the restaurant irritating.
App logs out every day
Since the update 06/26, the app logs out every day , sometimes multiple times per day. It has essentially become useless. Friends who use it have the same issue.
Constant problems ordering
This app is a headache. Every time I build a bowl, I get an error that I have to choose between base options despite choosing 2 allowed options (including only choosing 1 option). Tried every combination & still can’t checkout. Got a birthday reward. Followed the guidelines & still get an error that it can’t be applied. Issues using gift cards. It never ends. Not worth it & I just choose another restaurant. YOU’RE LOSING BUSINESS BC THE APP IS TOO BUGGY!
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New version of app isn’t user friendly
The amount of signing in and authentication on the new version of the app is terrible. Almost every time…. It makes me not use it.
Reward and food great; all not so much
Love eating here and the rewards, but why do I have to sign in literally every day? And why does it tell me it’s offline every time I do? Makes scanning at the restaurant irritating.
not working
I downloaded the app but it won’t let me log in? When I enter the code sent to my email, it won’t accept it????? Why????
Unable to Use after Update
Unable to log in. Unable to scan for reward point collection. Collected points all gone.
