Worst customer service ever
So I won’t the bid on a new/like new item. I check inside the box before leaving. Everything seemed fine/complete. When I started assembling one of the boxes indeed the box was missing parts. I contacted customer service to see if I could get the parts since it was described as new/like new, and their reply was so disappointing. Not because they didn’t accommodate my request, but because neither rep included a greeting on their reply. It was so dry, cold. These ppl nowadays have no manners. I worked at a call center. I know.
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App constantly has issues
The app used to work well. Now I can’t search easily tons of previously plentiful search’s come up empty. Even choosing whole categories to scan items and they show no items in that category… is it really likely that BidFTA in 2 busy locations has no items under “home & kitchen”? Doubtful.
Total lack of support.
If I could give 0 stars I would. Their support is no support. I have submitted 5-6 bugs to the support team, none have been fixed, the support team says to use the webpage because it works. Their major upgrade to the app 7 months ago is worthless and took away valuable functionality.
Support can’t even fix a name
I’ve reached out to support multiple times because my name is wrong even though in my profile is correct. They say they can’t even fix that. 🤦♀️🤷♀️
Terrible service
Lots of the items are literally garbage and you have to wait in long line to check out then to refund
