Support can’t even fix a name
I’ve reached out to support multiple times because my name is wrong even though in my profile is correct. They say they can’t even fix that. 🤦♀️🤷♀️
Terrible service
Lots of the items are literally garbage and you have to wait in long line to check out then to refund
The return policy is terrible
I purchased a bed frame from the app that was advertised to be a TWIN size bed frame i inspected the item to ensure all pieces were there and they were so i left the store and built the frame only to find out the bed frame was not a TWIN size it was a queen i also discovered a undisclosed broken frame leg that was patched to look normal. I then contacted customer support and they send me a copy of the return policy. I’m really disappointed in their customer service and the false advertising. Don’t BUY FROM HERE.
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Glitch and Pay
The “well marked” according to their customer service for items charged by the qty is in fact not well marked. I saw some cards for what I thought was $4.50 when I clicked to bid the pop up that the qty was 99 and multiplied by the $4.50 I clicked no. I clicked no a couple of times and the app was froze until I guess I hit something that triggered a bid. I immediately reached out frantically because it is not my fault if a glitch or whatever it was. You can clearly see from my other bids I don’t go over $10 on anything. Rarely do I go above $5.
Go through online if you want to use them. The app has the reviews for a reason I just did not listen.
Go through online if you want to use them. The app has the reviews for a reason I just did not listen.
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Photos
Updates shrunk product photos in the listing. Can’t even tell what I’m looking at anymore.
App sucks
Won items are combined into receipts which makes it very confusing when you win multiple items. There is no rhyme or reason why some items are on the same receipt and some on separate receipts. It makes it very difficult and confusing when you go to pick things up. One time I forgot something when picking up my items, and the person at checkout didn’t even mention that I forgot something. MacBid has a much smoother and concise operation.
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Most buggy app ever
App crashes when I try to click on my notifications and randomly at other times. Auctions I’m bidding on seem to disappear. But they do still manage to send me advertisement notifications that I don’t care about.
Don’t Do It
This place is total rip off. I’ve bought prob 10 things and NONE have worked or missing several pieces, even when it says “like new” or “New”
Bad service
Recientemente compré $2,500 en productos, del cual fueron 3 pallets y en lo que más “gasté”. Digo que “gasté” porque solo ponen fotos de unas pallets con el supuesto valor de cada una, pero solo son muchas cajas con productos pequeños y cajas dobladas, entiendo que cada cosa tiene un valor, pero tienen valor desde una caja en buen estado y cosas que de verdad tengan valor, y en mi reciente experiencia ofertando en este tipo de subasta por pallets, no se la recomiendo a nadie porque es comprar a ciegas y un desperdicio de dinero, sumado a que compre 2 tvs y lo mismo, las fotos no muestran bien las delicadas condiciones en las que vienen, si dan una buena imagen aún, pero pienso que falta más esfuerzo en las fotos que muestran de los productos y mejor explicación del estado del producto!
I recently bought $2,500 in products, of which there were 3 pallets and on what I "spended" the most. I say that I "spent" because they only put photos of some pallets with the supposed value of each one, but there are only many boxes with small products and folded boxes, I understand that everything has a value, but they have value from a box in good condition and things that really have value, and in my recent experience bidding in this type of auction for pallets, I do not recommend it to anyone because it is buying blindly and a waste of money, added to buying 2 TVs and the same, the photos do not show well the delicate conditions in which They come, if they still give a good image, but I think it lacks more effort in the photos they show of the products and better explanation of the state of the product!
I recently bought $2,500 in products, of which there were 3 pallets and on what I "spended" the most. I say that I "spent" because they only put photos of some pallets with the supposed value of each one, but there are only many boxes with small products and folded boxes, I understand that everything has a value, but they have value from a box in good condition and things that really have value, and in my recent experience bidding in this type of auction for pallets, I do not recommend it to anyone because it is buying blindly and a waste of money, added to buying 2 TVs and the same, the photos do not show well the delicate conditions in which They come, if they still give a good image, but I think it lacks more effort in the photos they show of the products and better explanation of the state of the product!
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Pure greed
Customer support is terrible. I had a death in the family and had to rush out of state, missing my pickup dates. They could not have cared less. They won’t reschedule pickup and won’t issue a refund. The response was rude and non-empathetic.
Terrible Update
The “Saved Search” section will find items and organize based on the newness of the listing but it does not separate old (previously viewed) listings from newly listed items. This is not helpful because each location has different listing periods.
If you find an item based on a search, you still cannot navigate to other items in the auction from the items page.
The new interface is more compact and perhaps more visually appealing but the functionality of the app is not great. I really hope the devs change these things.
On the business side, BIDFTA is buying inferior lots and there’s a lot of shill bidding. The prices have never been so high and quality never so poor.
Private locations such as Phillips are now trying to auction at discounted retail prices with starting bids in the hundreds. If you accidentally make the first bid on an item with an inflated starting bid, customer service is not at all helpful and you just have to pay hundreds for your mistake.
This is no longer a place for resellers.
If you find an item based on a search, you still cannot navigate to other items in the auction from the items page.
The new interface is more compact and perhaps more visually appealing but the functionality of the app is not great. I really hope the devs change these things.
On the business side, BIDFTA is buying inferior lots and there’s a lot of shill bidding. The prices have never been so high and quality never so poor.
Private locations such as Phillips are now trying to auction at discounted retail prices with starting bids in the hundreds. If you accidentally make the first bid on an item with an inflated starting bid, customer service is not at all helpful and you just have to pay hundreds for your mistake.
This is no longer a place for resellers.
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Bug fixes and Performance improvements don’t make me laugh.
When they moved to version 5 they broke functionality, and are unresponsive to helpdesk tickets or answer the question saying use the mobile web site it is better. Certain features were available prior to moving to version 5. Asked whether they were going to come back, and crickets in response.
Not worth it
I finally bid on a bunch of items and went a bit out of my way to pick them up…I have purchased from auctions throughout the years, but wasn’t sure what to expect. The warehouse was decently organized…but, it is difficult to get any questions answered since most of the workers speak Spanish and have a hard time understanding what you are saying. The reason I am giving such a poor rating is because they put things on the website mainly using stock photos and a picture of the box or open box and not the contents. Next, unless the rating says brand new…the items may be useless. You would think ‘Good Condition’ would mean just that…especially if you are use to eBay and even ShopGoodwill. I had at least 2 purchases that were marked good condition that were missing vital parts. I was mainly upset about a cordless drill that I was getting for my daughter to have at her townhouse. Keep in mind you can only check your items after you check out…which is useless because they don’t accept returns. I explained that a drill which shows all the pieces in the auction and does not mention things are missing…was basically useless and not in Good Condition since it did not have the battery, charger, nor any of the bits. She stated it was because most people will have an extra battery to attach to it! She also said I could have come to check it out prior…that is a waste of time in my opinion and do they actually allow everyone and anyone to open all the boxes to check the items out? I doubt it. Then there was an item I could not find…they marked it missing and I have yet to get refunded. I have since donated half of my items to goodwill and will never use this online auction again. I honestly think THEY need to be more transparent with the items and show exactly what you are bidding on. So, my recommendation for anyone still compelled as I was to try them out…only bid on new items
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They do not stand by condition
I purchased an item listed as “new/like new”. It was a pet fountain. So, since it was listed as such, I bid $15. ASSUMING the fountain worked. The fountain did not work. So I contacted them and they said I should have tested it in the store however one needs water to test the item. So I told them this and they said oh if it’s an item that’s difficult to test such as needing water we don’t test it. So I explained to them that this is a problem because I purchased the item thinking it was new or like new since that’s how it was listed. And they told me that there was nothing they could do and that I “should not bid on items if I’m not willing to take that risk”. RIDICULOUS! Needless to say, I will not be back.
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SCAMMERS
I was winning a product and with a minute left they added 24 more hours, SCAMMERS!
Avoid this place.
Shady business practices. Won’t honor the inspect good condition item if sealed in a box. Doesn’t matter if it isn’t even in the original packaging. You be better off buying your own pallet somewhere before dealing with the morons running this place.
not good
I didn’t like this app only because if you change your mind and don’t want an item anymore you quite literally have to buy it anyway(if you’re winning the bid). I changed my mind about an item and I didn’t see an option to not buy it anymore and I got charged for it and now im 40 dollars less and no item. Also, it glitches a lot.
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Scammers
They falsely advertise items and once you leave the building you’re stuck with the item. Few times I bought items that were supposed to be multiple (2 or 4 pack) and only revived 1 item or the totally wrong item. The employees steal items. I seen them pick items up and walk out the side door multiple times Bad business to deal with.
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Won’t let me log In on the app
I can on the browser and not the app so it’s not an issue on my end.
With version 5.0.12 and newer comes disappointment
While they say they have brought stability and an updated design, they also took features away from the saved search supported by bidfta+ less valuable, reached out to support to ask what the definition of ‘just listed’ tag meant, how long it was inplace for an item, and the support person cut and pasted a basic message: try refreshing your browser cache, reinstall your app deleting the data. They then said the equivalent ex not of use the mobile webpage as bidding works better on the webpage, it was like they never read my message. The cannot even count the number if items correctly. A search bringing back 41 items will give 24 items on the first page saying items 1-24 of 41 and the next 17 on page 2 is listed as 18-34 of 41. Their math is a little off, if they cannot do the simple stuff right after 1.5 months of notice it is messed up with 2 updates for bug fixes, and an ask about removed features with crickets in response after the canned message, I find this awful, added to the notion the app forces an upgrade of one os available before you can continue using it.
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