DO NOT RUN YOUR WEBSITE THROUGH THIS COMANY
I purchased the $30 plan and received NOTHING but headaches and loss of profit not to mention their customer service totally SUCKS message them in the morning and don’t get a response till late at night and ten. My website was NEVER functional had it for a few days and now they don’t wanna give me my money back I’m sending ALL the transcripts and time stamps over to the better business bureau
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Bugged af
Lagged screen , doesn’t load anything
new layout prevents me from seeing important details about my orders!!!
i’ve used this app for years and have loved it - BUT THE LAYOUT UPDATE HAS CAUSED ISSUES :
on iphone , when i click on an order to view details i can no longer see the full details of which options were selected by the customer (in my listings i make use of multiple drop down selections). Only around 20 letters are visible which does NOT give me all the information i need to fulfill my orders. This section NEEDS to show the full details regardless of character length.
overall the new layout is unnecessary and makes the app as a whole harder to use , or in some cases useless. I need the app to FUNCTION and do not want a focus on new aesthetics as this is only damaging what was there previously.
on iphone , when i click on an order to view details i can no longer see the full details of which options were selected by the customer (in my listings i make use of multiple drop down selections). Only around 20 letters are visible which does NOT give me all the information i need to fulfill my orders. This section NEEDS to show the full details regardless of character length.
overall the new layout is unnecessary and makes the app as a whole harder to use , or in some cases useless. I need the app to FUNCTION and do not want a focus on new aesthetics as this is only damaging what was there previously.
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Crashes
The app hasn’t worked in quite some time. Crashes upon opening app.
Notification count issue
The icon shows the number of orders received but there seems to be an error where it double counts. One order comes in and the icon shows 2. When you go into the app and come out it corrects itself, but it’s confusing and would be good if it was fixed.
Amazing
Gorgeous for my small business it has helped me grow and make more money to make it expand and grow
Absolutely idiotic
Ever since the last few updates the app has been a nightmare to work with. It’s showing up blank, like there’s no listings and regardless if you try to log out it just keeps pending and pending with no movement. It used to be such a simple app to use, now it’s utter garbage
Glitching Impossible to List Products
Haven't been able to list any products on mobile due to glitching. Always says "All variants must have a parcel template" regardless if it's selected or not applicable at all. Please fix this
50% price increase & more crashes
Terrible. Used to be good. You can’t even talk to anyone that knows how to fix anything in the chat they offer. It’s probably just bots. They increased the monthly charge by 50% and it crashes more and more with every update that claims to fix bugs. It’s only become more and more complicated and irritating to use the more they update. Looking for a new service.
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New layout for managing orders is horrible.
The new interface after the update is really bad and illogical, what is with the need to constantly change and make things more convoluted? Do you change the key layout on a keyboard? On a cash register or calculator? No, so why do that to people running a business? You invest the time in learning how to use the interface just for them to change it. Thankfully I have an older version of the app on a tablet I use still but recently the ability to see what has shipped and what hasn’t was deleted. Bring back the old interface and stop changing them every time there is an update.
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New update keeps crashing
Please fix!
Store setup
Very user friendly easy setup and launch highly recommend
recently got a lot better
big improvement from the old version app. i use the desktop version a lot less now
Crashes on start up
Every single time. However many times you delete and download the app again. Useless.
PLEASE HELP!
tonight I had an embarrassing and epic FAIL of a restock in my shop. I had a sale going live at 7pm and I went in and selected all my “hidden” items to change them to “active” at 7pm and the option to do so was BLANK!!!! I cannot tell you how frustrating it was to “show up” to big cartel restock only to not have the option to bulk “active” my items. WOW, embarrassing to have customers sending messages asking if they missed the sale….all the while, I’m frantically going through each item individually to change manually from “hidden” to “active”. This is NOT ok! How am I supposed to have restocks and launches at specific times and can’t change the status of an enormous amount of new items all at once??? Terrible and I am so furious this happened. PLEASE fix this!
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Response from developer
We recently made changes to address slow load times and other performance issues. Please update to the latest version of the app and let us know if the issues are resolved by contacting our Support Team through the messenger in your shop admin or email at support@bigcartel.com.
USE THOSE APP
FYI I may not have started selling but everything I needed to set up the app was amazing so thanks big cartel! You guys did an awesome job at putting the app together, especially with only needing to do FIVE things!?!? Like WHAT!?
App isn’t working
Every time I click on the icon it pops up then glitches back out into the Home Screen
Latest update is terrible
Latest release removes functionality that was paid for when subscribing. Customer service not interested in giving refund for what was paid for.
Double notifications when order placed.
No bulk edit.
Now have to select order and then select print just to view the order. Used to just click the order.
Update developed by a talentless developer with no consideration of the user.
Double notifications when order placed.
No bulk edit.
Now have to select order and then select print just to view the order. Used to just click the order.
Update developed by a talentless developer with no consideration of the user.
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Honestly a work of art
This app is amazing you have choice to pay for subscription or not which is a very good start, not only that but they set everything up and make it easy for its user to start selling products while allowing them to have room to grow and reach milestone it takes to strive to good healthy fabulous business. I don’t hear how good it is, I just hear how it free, not only that they recently just added an update for ALL SUBSCRIPTION even the $0 one. Amazing.
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Cant put a qty anymore
its not fair that we cant put QTY on our listings. its so stupid like why remove ???? .
