Terrible customer service
Customer service is terrible with this company. It takes days-weeks for a response, if you get one at all. For a company claiming to have high technological device, they fall very short is customer service, help and refunds. As well, upon installation the app repeatedly crashed. Both my husband and I have tried our own individual devices and are extremely disappointed. We would not recommend this company.
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I am not overweight, however…
After just 10 days I would not be without my monitor! I am not overweight, however I did have excess body fat and the Biosense unit shows me exactly where my fat burn is at. In my opinion It is perfect for helping to keep any one who is serious about being healthy and starting a new journey , on track toward their target goals and being able to achieve positive results!!
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App is form over function and buggy programing
It’s a diet app, right? So recording your weight accurately is pretty core to its function. But the programers have chosen cute sliders and rollers to enter data into the program instead of straight forward typing the data. This makes it more time consuming to input the information as the values scroll over and under the target and in some cases refuses incremental integers jumping up or down by a value of 2.
The device itself appears to work well, and is probably approximating my level of ketosis. It’s results are displayed on a daily, weekly and monthly graphs, but if I scroll back and look at the previous week, the last for days of the week’s data is missing.
The device is a motivational benefit to successful dieting, but the poor design and execution of the app doesn’t inspire confidence.
The device itself appears to work well, and is probably approximating my level of ketosis. It’s results are displayed on a daily, weekly and monthly graphs, but if I scroll back and look at the previous week, the last for days of the week’s data is missing.
The device is a motivational benefit to successful dieting, but the poor design and execution of the app doesn’t inspire confidence.
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Great idea but, not ready
The software and firmware appear to be in beta release. It’s a great concept and I am excited to see the final version. The sensor takes over three minutes to prepare the device (boot). It sometimes gets stuck in an endless loop, and ignores the buttons, needing to wait for the battery to die and hard reset. The phone app does not graph measurements with a zero value. It struggles to connect with Bluetooth while the sensor is operating (hit or miss). The app sometimes skips a week of readings. I have been using daily or three months.
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No contact , difficulty in adding in weight .
Well it took a very long time to receive this item .
I am having trouble putting in my weight , the way you enter your weight is with a slider bar , but I have never been able to put in my correct weight because the slider bar goes 1 lb over or 1 lb over the number I want to go . So I tried to contact someone and when go to the “contact us” option it just goes to the page where they want you to by the Biosense gadget. There should be a option to put in weight with actual numbers not a slider bar that doesn’t work , and no contact or email to contact for assistance .
I am having trouble putting in my weight , the way you enter your weight is with a slider bar , but I have never been able to put in my correct weight because the slider bar goes 1 lb over or 1 lb over the number I want to go . So I tried to contact someone and when go to the “contact us” option it just goes to the page where they want you to by the Biosense gadget. There should be a option to put in weight with actual numbers not a slider bar that doesn’t work , and no contact or email to contact for assistance .
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