Terrible customer service
Customer service is terrible with this company. It takes days-weeks for a response, if you get one at all. For a company claiming to have high technological device, they fall very short is customer service, help and refunds. As well, upon installation the app repeatedly crashed. Both my husband and I have tried our own individual devices and are extremely disappointed. We would not recommend this company.
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I am not overweight, however…
After just 10 days I would not be without my monitor! I am not overweight, however I did have excess body fat and the Biosense unit shows me exactly where my fat burn is at. In my opinion It is perfect for helping to keep any one who is serious about being healthy and starting a new journey , on track toward their target goals and being able to achieve positive results!!
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App is form over function and buggy programing
It’s a diet app, right? So recording your weight accurately is pretty core to its function. But the programers have chosen cute sliders and rollers to enter data into the program instead of straight forward typing the data. This makes it more time consuming to input the information as the values scroll over and under the target and in some cases refuses incremental integers jumping up or down by a value of 2.
The device itself appears to work well, and is probably approximating my level of ketosis. It’s results are displayed on a daily, weekly and monthly graphs, but if I scroll back and look at the previous week, the last for days of the week’s data is missing.
The device is a motivational benefit to successful dieting, but the poor design and execution of the app doesn’t inspire confidence.
The device itself appears to work well, and is probably approximating my level of ketosis. It’s results are displayed on a daily, weekly and monthly graphs, but if I scroll back and look at the previous week, the last for days of the week’s data is missing.
The device is a motivational benefit to successful dieting, but the poor design and execution of the app doesn’t inspire confidence.
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Great idea but, not ready
The software and firmware appear to be in beta release. It’s a great concept and I am excited to see the final version. The sensor takes over three minutes to prepare the device (boot). It sometimes gets stuck in an endless loop, and ignores the buttons, needing to wait for the battery to die and hard reset. The phone app does not graph measurements with a zero value. It struggles to connect with Bluetooth while the sensor is operating (hit or miss). The app sometimes skips a week of readings. I have been using daily or three months.
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No contact , difficulty in adding in weight .
Well it took a very long time to receive this item .
I am having trouble putting in my weight , the way you enter your weight is with a slider bar , but I have never been able to put in my correct weight because the slider bar goes 1 lb over or 1 lb over the number I want to go . So I tried to contact someone and when go to the “contact us” option it just goes to the page where they want you to by the Biosense gadget. There should be a option to put in weight with actual numbers not a slider bar that doesn’t work , and no contact or email to contact for assistance .
I am having trouble putting in my weight , the way you enter your weight is with a slider bar , but I have never been able to put in my correct weight because the slider bar goes 1 lb over or 1 lb over the number I want to go . So I tried to contact someone and when go to the “contact us” option it just goes to the page where they want you to by the Biosense gadget. There should be a option to put in weight with actual numbers not a slider bar that doesn’t work , and no contact or email to contact for assistance .
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Biosense is a Game-Changer!
This app plus my Biosense monitor are amazing. For years I’ve been pricking my finger, buying pricey strips, buying alcohol wipes, buying lancets, and buying disposal containers to measure ketones and glucose. Goodbye to all that! I could never afford or find time to monitor more than once a day.
Supportive emails and sections of the app explain what ketosis is and what the benefits are. I can use the biosense 3-4 times a day to monitor the effect of food, exercise, etc.
I am losing .5 pound daily and staying in moderate ketosis. This is amazing! BTW I am 70 years old. This will be so beneficial to my health.
Supportive emails and sections of the app explain what ketosis is and what the benefits are. I can use the biosense 3-4 times a day to monitor the effect of food, exercise, etc.
I am losing .5 pound daily and staying in moderate ketosis. This is amazing! BTW I am 70 years old. This will be so beneficial to my health.
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Garbage
The app is irrelevant if the quality of the device is garbage. I have tested my blood , urine and breath to find that my urine and blood ketone levels have been consistent however the biosense breath test shows little to no ketones at all. I am doing a water only fast, day 14 now so my conditions are correct . biosense customer service makes nothing but illogical excuses why it doesn’t work rather than replacing or fixing the device . Terrible company .
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Best way to monitor keytones
By making it so easy to accurately measure your keytones, BioSense removes a layer of complexity from maintaining nutritional ketosis so you can focus on what and when you are eating. Getting feedback on the impact of what you are eating allows you to make the necessary adjustments to customize your diet to achieve your goals. I wish their marketing was less focused on weight loss. Nutritional ketosis can help you achieve so much
more. PS: Great customer service.
more. PS: Great customer service.
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Endless measurements glee
I got tired of the $$$ keto and glucose strips and when you barely eat carbs checking blood sugar starts to become moot. But I like seeing my ketones in real time throughout the day and how I can use my meals and habits to influence them. This is the most useful tool I’ve discovered yet on my journey.
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Simply doesn’t work
Wont pair, won’t allow me to set the time, and won’t allow me to update the firmware. Recently, they also removed their history functionality on the app update (it’s much worse now, which I didn’t think was possible). I wish I could help you stay away from this company, but if you’re already here it’s probably too late. Don’t waste your time on this device (or this fisher-price designed app).
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Help!
When it works, I am happy with it, but when you need customer support, it is pretty much non-existent. I have spent hours trying to find customer support in order to get my device working again. I am having trouble logging in, and then can’t get things to sync, and also can’t get the ‘blow’ part to recognize my breath - and don’t tell me to blow harder. That is not the issue. I find very few FAQs that have the answers with the questions. Please, someone head me in the right direction for support. I would like my device working once again. Thank you.
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No Privacy
If you read their privacy policy they will be sharing all your private medical data generated from their app with just about anyone they like. App will be deleted and Biosense reader returned.
Anyone that is serious about the keto diet ought to get the Biosense Ketone Meter!
The Biosense ketone meter and app is an incredible tool to have in your arsenal for anyone that is serious about the keto diet! The developers have put a lot of hard work in with continuous updates and improvements to ensure that the app is the best that it can be! They even do occasional firmware updates which improves the way the meter itself performs. I love being able to test my own personal limits of carb consumption by using the meter to test before and after a meal and see what my ketone levels are and how the meal affected them.
The app contains many great resources and articles for those that want to learn more about the keto diet and its many benefits. The charts and ketone score created when you blow into your meter to test are great ways to motivate yourself and see your progress and how it correlates to your results! Anyone that is serious about the keto diet ought to get the Biosense Ketone Meter!
The app contains many great resources and articles for those that want to learn more about the keto diet and its many benefits. The charts and ketone score created when you blow into your meter to test are great ways to motivate yourself and see your progress and how it correlates to your results! Anyone that is serious about the keto diet ought to get the Biosense Ketone Meter!
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Response from developer
Thank you for the positive feedback. We're working hard to help you on your metabolic health journey.
Only useful for graphing ACE
The App is bare bones. It dies integrate with Apple Health or any other apps. It basically keeps track of your ACE levels. There is a fasting timer included and a bunch of articles.
What’s missing is importing your activities, exercise, etc from apple health. I have no desire to manually entering my exercise or weight everyday when all my other apps such as map my fitness, Strava, Cyclemeter, and apple health all coordinate together.
The app has a very long way to go.
What’s missing is importing your activities, exercise, etc from apple health. I have no desire to manually entering my exercise or weight everyday when all my other apps such as map my fitness, Strava, Cyclemeter, and apple health all coordinate together.
The app has a very long way to go.
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New app update is amazing!!
I bought the device and downloaded the most recent app. I love to see my ACEs levels and the app keeps me motivated to get my ACEs up and in a fat burning range. It’s the only device and app I’ve found that helps me validate that my diet and lifestyle are working. I use the new fasting clock every day. Love it and have recommended it to my friends and family.
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Love the new app update!
The Biosense app and device are making it so EASY for me to track my ketones. I use it after I workout, during my fasts, and in the morning and night. It helps me make decisions all day long that keep me in ketosis.
Such a nice update!
So good to see a company listen to its users. Thank you for the enhancements to the app. Looking forward to getting back on track using biosense, esp. with this new and improved interface.
Good app, needs work
Overall it is a good app, however is not easy to navigate, and not quite user friendly. There should be a better way to get to our information, more accessible information on our progress and where we should be, and info on tracking our journey, perhaps reminders for fasting, alarms or notifications, advice on what to do when our metabolic rate decreases or we fall off track.. little fixes here and there. Overall good but I feel it will improve deeply with time and as this product gains popularity.
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Response from developer
Check out the new Biosense app (3.3.0) made available on Aug 16. Ketosis Dosing, Fat Burn Insights, Metabolic Content, Customizable Home Screen, and New Ways to Track Your Progress. Please update your app review if we've successfully addressed your needs. Reach out to us at support@mybiosense.com if you have any questions.
Real disappointment
I regularly read thevacetone levels in my breath with the Biosense device. But using the app with it is actually painful. It often doesn’t give me the values on the meter when I connect with it. It also gives me instructions to edit readings in settings and I can’t find the settings anywhere on the app. The app will close by the time my Biosense meter has heated up to take the reading. So I always need to open it at the last minute when trying to get a reading on the app. As much as I love the meter I really have nothing positive to say about this app at all.
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Devise keeps malfunctioning
The device does a great job of measuring and providing feedback. The app is pretty good. Of issue is the manufacturing quality. After about two weeks the device froze and I had to mail it back they did something to restore its functionality and sent it back to me. Good overall reply. However now, a month later the device has ceased to be able to recognize breath when blown into it. I’ve contacted customer support and expect they will do the same as they did before, however, at the price point, quality for this device is questionable
They did help me reset the device and it works again.
They did help me reset the device and it works again.
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Response from developer
Check out the new Biosense app (3.3.0) made available on Aug 16. Ketosis Dosing, Fat Burn Insights, Metabolic Content, Customizable Home Screen, and New Ways to Track Your Progress. Please update your app review if we've successfully addressed your needs. Reach out to us at support@mybiosense.com if you have any questions.
