Disappointing and Unacceptable for a Security Company
Bitdefender’s web portal is a complete disappointment. Alerts don’t work and the Central app doesn’t even display identity protection status. The web app also fails when Bitdefender’s own VPN is enabled. How can a security company develop a portal that doesn’t work with its own VPN?
To make matters worse the portal doesn’t work properly with privacy focused browsers, and they expect you to use Chrome/edge instead. This is absolutely ridiculous for a company selling security and privacy products.
These are basic features that should work seamlessly. For a company that claims to protect your digital life, this experience seriously undermines confidence in its products. I have never been able to open and see any identity related alerts on a mobile browser.
To make matters worse the portal doesn’t work properly with privacy focused browsers, and they expect you to use Chrome/edge instead. This is absolutely ridiculous for a company selling security and privacy products.
These are basic features that should work seamlessly. For a company that claims to protect your digital life, this experience seriously undermines confidence in its products. I have never been able to open and see any identity related alerts on a mobile browser.
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Works well but…
It’s a good and as far as I can see an effective product. I have it on 4 Apple devices. The interface however is overly complex and convoluted. Take this away from the tek guys and give it to a front-end user specialist. If users find these screens busy and confusing they will leave.
Confusing
Can never understand how to use the product there’s no instructions
The fix
Trying to get to other devices through B central is pretty difficult.
En confiance
j’utilise depuis plus de 5ans Bidefender et au niveau des demandes d’interventions, aucun souci, toujours présent pour aider à distance rapidement. Je suis toujours satisfaite.
Response from developer
Merci pour votre fidélité depuis plus de 5 ans ! Nous sommes ravis d’apprendre que notre assistance a toujours été à la hauteur de vos attentes et que vous êtes satisfaite de votre expérience. Votre confiance nous est précieuse.
