Waste of time
Absolute waste of time. Connects to Bluetooth but not to app. Just spins endlessly no connection. Tried all the suggestions in other reviews and did not work. Oh and their privacy policy grants them access to your photos etc. Why is that even necessary?! This is supposed to be a medical device. Can’t believe my doctor recommended this.
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Worked as expected
I was concerned the app was going to have issues for me after reading the reviews, but everything worked as expected.
There were no issues synching the app to the watch tracker, it took under a minute. The app recorded my sleep thru the entire night.
There were no issues synching the app to the watch tracker, it took under a minute. The app recorded my sleep thru the entire night.
Garbage
This app and company is garbage. Tried two studies and followed instructions. They didn’t get the data.
This app is bad
I want the developers to fix every issue
Not worth it
Lots of issues. Read the other reviews. My experience wasn’t great. It would’ve been easier if I just would’ve went to the hospital and did my sleep study. Do not pay upfront… I think I might have been scammed. They charged me 400$ over the phone and then also charged my insurance. I found out a friend of mine did the same sleep study and didn’t pay anything. Insurance covered everything. We have the same insurance.
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Worked great for me…
After reading all the reviews, I was anxious about finally starting my sleep study. A friend of mine who had used Blackstone for a sleep study a few years ago had similar experiences to what a lot of the negative reviews here have described.
However, I was pleasantly surprised to find the app very easy to use. Perhaps they have made some necessary changes. The instructions that came with the ring were very clear, connecting the ring to the app was very straightforward, and the app was very clear about what it was doing, and what I needed to do.
It was basically put the ring on my finger to turn it on, it connected automatically to the app, and immediately started reading my oxygen level and pulse. There is a very clear instruction at the top of the app that said “This is the first night of your sleep study. Press this button to begin,” and when I did so later that evening it started recording. The button that had said “start the sleep study” changed to “submit the sleep study” as soon as I started recording, so when I was done in the morning I just tapped that button and it said uploading data with a status bar. When that was complete a few seconds later, it said you have completed your first day. You can take off the ring and when you’re ready to start your second evening reopen the app. Everything again was very clear. So I think they have improved their stuff.
However, I was pleasantly surprised to find the app very easy to use. Perhaps they have made some necessary changes. The instructions that came with the ring were very clear, connecting the ring to the app was very straightforward, and the app was very clear about what it was doing, and what I needed to do.
It was basically put the ring on my finger to turn it on, it connected automatically to the app, and immediately started reading my oxygen level and pulse. There is a very clear instruction at the top of the app that said “This is the first night of your sleep study. Press this button to begin,” and when I did so later that evening it started recording. The button that had said “start the sleep study” changed to “submit the sleep study” as soon as I started recording, so when I was done in the morning I just tapped that button and it said uploading data with a status bar. When that was complete a few seconds later, it said you have completed your first day. You can take off the ring and when you’re ready to start your second evening reopen the app. Everything again was very clear. So I think they have improved their stuff.
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Poor instructions
The app can easily toss your whole study for the night simply by closing the app, if all you are trying to do is reset something. After ending a record session you are asked if you want to submit your test but the instructions dont say if you should do that on night one or two.
Absolute Trash
I would give this app negative 5 stars if I could.
I thought the bad interviews were just people that didn’t know how to use
This is a terrible approach. They should have designed a system that records and then you offload the data. I’ve tried 2 nights that start off looking great and the wrist strap always shows working but both nights stopped working after about 21 minutes. Was easy to setup but waste of time and get to call and argue with company tomorrow.’
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PITA
It worked, but was a challenge. The instructions on the website do not match what is on the app. Example: “enter shipping address” - but this does not exist on the app. They then sent a text with a link to an instruction video. The video does not exist. The equipment return form for asks for duration of the 2 tests. Don’t ask this after the fact, no way to know. Someone in the company needs to try it as a patient, get the long list of snafus, and fix them.
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Rigid frustrating UX unsuitable for real world
The app flow was designed by either horrendous manager/UX designer, or by single developer. Nobody ever considered that the connection to their device can be interrupted for ANY reason. If it disconnects in first hour of your night — say goodbye to your study.
It doesn’t care whether you certify you first night or not - next time you press submit — it’s night two baby, even if it’s 2 hours away from the first time you clicked submit.
Even when I refuse certification and submission it records “nights” every time you record for over 45 minutes.
No way to cancel out of submission to proceed recording. No way to restart recording. No way to reset the study to start over. No way to continue if the phone or the app was restarted for any reason. This is horrible UX suitable only for lab circumstances where the patient is tied up to their bed for whole night, not for messy reality humans live in.
It doesn’t care whether you certify you first night or not - next time you press submit — it’s night two baby, even if it’s 2 hours away from the first time you clicked submit.
Even when I refuse certification and submission it records “nights” every time you record for over 45 minutes.
No way to cancel out of submission to proceed recording. No way to restart recording. No way to reset the study to start over. No way to continue if the phone or the app was restarted for any reason. This is horrible UX suitable only for lab circumstances where the patient is tied up to their bed for whole night, not for messy reality humans live in.
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Stuck on connecting
It won’t connect
Don’t believe other reviews
The app worked seamlessly for me and I had accurate recordings…anybody who has issues with the app just can’t take accountability for user error, or scheduling their test when they weren’t even in town.
Won’t connect to device
Bluetooth permissions enabled, it sees the device by ID, but it won’t ever connect to the device.
Expensive scam.
Expensive scam.
Connection issues
Problems connecting app with device. Restarted phone a couple different times, turned Bluetooth setting off then back on. Once it finally connected, the app stated the ring part that you wear on your finger to measure your O2 levels and BPM was off and needed to be put back on. I kept adjusting it, then it would finally work again and then it would stop again. I had it on my thumb, which is my biggest finger like it says. It says not to use your middle finger so I had to put it on my thumb and it was still basically loose. Not a pleasant experience. I spent over an hour trying to get it to work before giving up for the night.
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Don’t recommend at all
Wondered why the reviews were so low. Now I know. Worked the first night. The second night the recording stopped, then the battery in the device died. Won’t be continuing.
Terrible
The app didn’t work on my phone so I called and they told me to do it the following night. Well it still didn’t work so I called again and they said it was my phone so I tried on my husbands phone and it still didn’t work. Terrible device
Works fine
Don’t know why some people have a problem with this app . I followed the instructions and it worked as intended paired with the ring both nights and uploaded info no problems. 👍
Ohhh my god how annoying
This company is annoying lol test was easy but maybe don’t call me every goddamn day asking for your device back ok you sent it to me and made damn sure I knew about those late fees and return date cause it’s on there about 15 times assuming I’m not responsible enough to return the device I gave to receive a goddamn phone call every single day asking if I can return my device no you annoying unprofessional jerks I’ll return it when I planned to return it in the alotted time I have to return the device STOP CALLING ME EVERY DAY!!!!!!!!
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Absolute trash
A broken piece of garbage that doesn’t work, isn’t clear, and leads to tons of texts about returning it even while you’re trying to find a solution night after night. It’s shameful.
