Failed upgrade
The only reason I’m here commenting is baml stopped the old version and the new one is totoally a disaster.
The new design hid all essential personal features just trying to promoting useless announcements. I am using this app as I wanna get my parcels, book facilities and these have been designed to nowhere…
The new design hid all essential personal features just trying to promoting useless announcements. I am using this app as I wanna get my parcels, book facilities and these have been designed to nowhere…
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Pathetic
The app doesn't work. The earlier app was better
Poorly App
Since the migration to the new V2 app, my account information has mysteriously disappeared. I can still log in normally, but my property is no longer linked to my account, which has caused multiple issues.
On top of that, the post room service has been replaced by self-service parcel lockers with no staff support. Because of the app issues, I am unable to receive parcel notifications or access collection information, leaving my packages effectively unreachable.
The front desk has been unable to help and simply directed me to contact customer support. With the weekend approaching, this means I may be left without access to my parcels for several days.
It is extremely frustrating to see residents paying such high service charges while the management introduces a new app that appears poorly implemented and creates more problems than solutions. Instead of improving the resident experience, it has made basic services less reliable and less accessible.
Very disappointing experience with Ballymore.
On top of that, the post room service has been replaced by self-service parcel lockers with no staff support. Because of the app issues, I am unable to receive parcel notifications or access collection information, leaving my packages effectively unreachable.
The front desk has been unable to help and simply directed me to contact customer support. With the weekend approaching, this means I may be left without access to my parcels for several days.
It is extremely frustrating to see residents paying such high service charges while the management introduces a new app that appears poorly implemented and creates more problems than solutions. Instead of improving the resident experience, it has made basic services less reliable and less accessible.
Very disappointing experience with Ballymore.
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App is ridiculous
App doesn’t work at all, no delivery notifications causing me to miss packages ! Which are now lost and the concierge are no help !
Pointless
There was no need to create this app. It does not even have gym opening times on it. What makes it worse is that they straight away disabled the old app with all the information. Terrible implementation with zero thinking behind it.
