Absolute rubbish
Such a huge waste of time. I was forced to use this app by my solicitor. I had to upload 17 documents which took ages because there’s no bulk uploader. I had to do each one individually. Then when I clicked submit the app crashed. It’s really easy to lose all the information you’ve put in because there’s no way to save it so I spent ages entering details and accidentally closed a window because it was really unclear how to get to the next screen. I lost everything and had to start over. It would be so much more convenient to have a website.
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Dreadful and frustrating
Completely rubbish and a waste of time! All you need to do is show your ID to the agent or Solicitor. Why would any sensible person pay for a service that doesn’t deliver. The app does not support all devices and it’s clunky.
Extremely concerning that you’re expected to add your personal information electronically, what if you’re not comfortable doing this is not able to? I’d sack my solicitor if they asked me to use this system and we did consider pulling out of our purchase because the agent was using it . Just another way to extort money from people and of making a pretty stressful process more stressful.
Extremely concerning that you’re expected to add your personal information electronically, what if you’re not comfortable doing this is not able to? I’d sack my solicitor if they asked me to use this system and we did consider pulling out of our purchase because the agent was using it . Just another way to extort money from people and of making a pretty stressful process more stressful.
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Nightmare
The AI assistant is a disaster. The user experience is very bad. Zero support
Frustrating and painful
Our solicitor required us to use this app for ID verification, and it was a pain. The worst part was where we had to get our phones to read the chips in our passports. This took endless attempts. The instructions in the app were contradictory: do you keep your phone still or move it? Moreover, it seemed to work on one page of my older EU UK passport and a different page on my wife’s post-Brexit UK passport. I sincerely hope I never have to use this app again - and I am tech-savvy.
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Online help is poor
Firstly, if two of you have to input details you can’t do that without setting up two separate accounts. Secondly, at random times the app will encounter problems and make you restart the whole task, without any help as to what went wrong so you can correct it. Thirdly, the online help assumes that it knows the likely issue you’re facing (no “something else” option). Fourthly, while online help is quite quick to come back to you, if you ask them a question they just vanish and leave you hanging for 10 minutes or more
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