Rubbish
Doesn’t work despite repeated uninstalling and reinstalling. No security code was ever sent. I was told it was because my phone network was Sky and it doesn’t work on that. Ridiculous!!
Poor app
I felt this was quite a poor app. I was instructed to use it to verify my ID by solicitors. I think these things are supposed to save everyone time. Unfortunately the main part of the verification took 7 attempts before it worked. The AI support chat was absolutely hopeless but eventually I got through to a human who told me to switch my phone off then on again, at which point it seemed to work.
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Beware
I suggest careful research before using this app. Your information appears to be moved out of the EU / UK to undisclosed locations. Why is unclear.
Never use
The app never works. Always glitchy and makes you do stuff over and over again for no reason. It delayed selling my house.
Doesn't upload
I don't understand why designed to upload tons of files on a phone. It's a torture to navigate on a 6' screen and in the end it doesn't work 🤷♀️
Documents lost
Our solicitor cannot see the some of the documents we have upload. This is very worrying the personal/confidential information might leak to somewhere. Avoid using this app if you can.
Doesn’t work
The only review I have ever left on an app. Required to complete some time sensitive documentation and identify verification. Sent a link for this app. Doesn’t work. Can’t login. The 2 factor codes arrive around an hour after requested, surprise surprise they are expired. Try again. Another hour to receive the codes.
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Awful
1hr in after solicitor asked to use. App will not send security code to me to begin process. Loads of stupid questions from them about WiFi, country I’m in etc. I’ve said at least times I received there message to download app and msg to lose an hr of my life in online chat to them. Dreading if I ever get access !
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Frustrating
I’ve used Thirdfort 2 years ago and it worked well, I’ve asked by another company to use it again, but the app keeps taking me to the previous company, tried also to use a iPad to complete the required tasks but it doesn’t recognise the camera so again I’m stuck very frustrating
Terrible
This is by far the worst app I have ever had to use. The point where you have to take a pic is completely out of control, like trying to balance a jelly on a wet plate riding a unicycle. Not worth 1 star. Cheap and nasty . Took an hour to complete the checks with multiple attempts.
Absolute rubbish
Such a huge waste of time. I was forced to use this app by my solicitor. I had to upload 17 documents which took ages because there’s no bulk uploader. I had to do each one individually. Then when I clicked submit the app crashed. It’s really easy to lose all the information you’ve put in because there’s no way to save it so I spent ages entering details and accidentally closed a window because it was really unclear how to get to the next screen. I lost everything and had to start over. It would be so much more convenient to have a website.
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Pain to use
Image will not focus when trying to scan passport, tested my phones camera normally and it’s fine. Issue is with the app it’s self
Dreadful horrible little app
Awful ux. elements jumping around covering fields. Can’t paste anything as the save button jumps to the front. Needlessly complicated.
Waste of space
Would not upload pdf documents that were opening no problem on my other apps. A total waste of time and effort.
Dreadful and frustrating
Completely rubbish and a waste of time! All you need to do is show your ID to the agent or Solicitor. Why would any sensible person pay for a service that doesn’t deliver. The app does not support all devices and it’s clunky.
Extremely concerning that you’re expected to add your personal information electronically, what if you’re not comfortable doing this is not able to? I’d sack my solicitor if they asked me to use this system and we did consider pulling out of our purchase because the agent was using it . Just another way to extort money from people and of making a pretty stressful process more stressful.
Extremely concerning that you’re expected to add your personal information electronically, what if you’re not comfortable doing this is not able to? I’d sack my solicitor if they asked me to use this system and we did consider pulling out of our purchase because the agent was using it . Just another way to extort money from people and of making a pretty stressful process more stressful.
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Not easy to use
I used this on my ipad but couldn’t get it to scan my passport. It did use my driving licence eventually, just hoping my solicitor us happy with information uploaded. Will use the iphone next time.
Nightmare
The AI assistant is a disaster. The user experience is very bad. Zero support
Frustrating and painful
Our solicitor required us to use this app for ID verification, and it was a pain. The worst part was where we had to get our phones to read the chips in our passports. This took endless attempts. The instructions in the app were contradictory: do you keep your phone still or move it? Moreover, it seemed to work on one page of my older EU UK passport and a different page on my wife’s post-Brexit UK passport. I sincerely hope I never have to use this app again - and I am tech-savvy.
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Try to get your solicitor to stop using this system!
Absolutely awful app to get any photos of passports, utility bills or other data into it if you use an iPad. Cannot get chip data from passport either. It’s garbage.
Online help is poor
Firstly, if two of you have to input details you can’t do that without setting up two separate accounts. Secondly, at random times the app will encounter problems and make you restart the whole task, without any help as to what went wrong so you can correct it. Thirdly, the online help assumes that it knows the likely issue you’re facing (no “something else” option). Fourthly, while online help is quite quick to come back to you, if you ask them a question they just vanish and leave you hanging for 10 minutes or more
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