Poor Customer Service. No accountability
Avoid Pleo at all costs. Since April 2026, Pleo has deducted over £1,000+ from my account, and by July 2026 I am still chasing my own money. After countless emails, only a fraction has been refunded. Every response takes around 10 days and consists of the same recycled excuse: "Our internal team is reviewing your case." Four months of "reviewing" and still no resolution. I have repeatedly provided bank statements proving the refunds never reached my bank account, yet they continue to ignore the evidence. We reset the account, froze both physical and virtual cards, followed every instruction given, and absolutely nothing changed. There was even an attempted charge at 5AM - same time funds were taken from my bank account by Pleo, which raised serious concerns that were never properly explained. Pleo has been delaying, deflecting and avoiding responsibility. There is no meaningful customer support, no telephone contact, and no one willing to take ownership of a problem involving over £1000+ of a customer's money. Instead, you are trapped in an endless cycle of generic emails, excuses and broken promises while your money remains out of reach. A financial company should protect your money, not make you fight for months to get it back. Save yourself the stress, frustration and financial risk-do not open an account with Pleo.
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So easy to use
I love Pleo, it’s so easy to use, just snap a picture of the receipt and it’s all coded for me automatically!
Everything quicker easier simpler
I never review an app, that’s how helpful this is
App is so slow
the app is so slow and doesn’t allow you to add your expenses simply .. i have to swipe up out the app each time i make a command
improvement needed.
upon launch the loading is pretty slow - sometimes up to 4 seconds.
then the face id pops up while the app is loading and it doesn’t register, have to enter pin again
also when there’s a web purchase where you need to verify, it doesn’t show up on the app right away, it’s a bit clunky overall.
also it’s a bit annoying that i cannot set a default value for the tags? i gotta pick the same tags every single receipt.
then the face id pops up while the app is loading and it doesn’t register, have to enter pin again
also when there’s a web purchase where you need to verify, it doesn’t show up on the app right away, it’s a bit clunky overall.
also it’s a bit annoying that i cannot set a default value for the tags? i gotta pick the same tags every single receipt.
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