Fix the charging station
I swear every time I go drop off a car at a charging station that the app says it’s available and when I pull up the chargers don’t even work so I have to drive to another!!! Running up my meter and plus calling support takes over 30-40 min!!!! I love renting cars from this app but man the technical issues are horrible. Please fix it and I’ll change to 5 stars
Show more
Dirty cars, unhelpful customer service
First of all it’s been day 2 using Your cars and I am not impressed, for some reason the cars aren’t being kept clean. They smell like heavy smoke (your customers smoke in the cars and leave their trash in there when they are done!)
Secondly when I call your customer service line I would be on hold for 40 minutes with no answer I thought you are supposed to be speedy service when it comes to problems with renting the cars or if we find a problem with them?
Please keep these cars clean or at least send a cleaning service to come clean them and make sure no one smokes in them too!
Secondly when I call your customer service line I would be on hold for 40 minutes with no answer I thought you are supposed to be speedy service when it comes to problems with renting the cars or if we find a problem with them?
Please keep these cars clean or at least send a cleaning service to come clean them and make sure no one smokes in them too!
Show more
Terrible customer service
I have loved this app for years but the issues keep piling on and any time I call customer service it takes multiple calls to get any solutions. I’ve been overcharged because the app would crash when trying to stop the rental, I’ve been locked out of the car for over an hour, and most recently - trying to switch my card has resulted in the app saying I can’t pay. Wish there was a different app to fill this gap.
Show more
Terrible!!!!
This app is absolute garbage. The codes to start the charge and end the ride don’t work majority of the time. You have to wait on the phone for 20+ minutes to get someone to help you end the ride. All while it continues running your time up. The cars are decent but it’s definitely a hassle. Customer service has been 50/50. They put you on hold and don’t say anything and make you wait some more.
Show more
Doesnt show correct numbers of cars or chargers
Is there a reason why the app wont show a correct number of chargers or cars?? I saw at least 3 locations that had a lot more chargers than the app shows. For ex, app will say 1 station 0 cars, but in reality there would be 5 stations and 3 cars. Is this why there is never an available car on the app?????? Sooooo odd.
Show more
Worst app at my phone
Developers should be the worst software developers in the world. App is crashing every time, buttons doesn’t work as well. If you need something, just give a call in Blink Carshering. You must be lucky men for them to answering your call
Start Suing
It's time for everyone to start taking Blink to small claims court over their repeated failures.
It's only $30 to file and I guarantee they will start fixing things when they start bleeding cash.
It's only $30 to file and I guarantee they will start fixing things when they start bleeding cash.
Supposed to be 150 cars
There are 30 stations and there are supposed to be 5 cars at each station which means there’s supposed to be 150 cars. Right now in total there are at most 3 cars across all of Los Angeles regardless of what time you check!! How is that acceptable?? Their replies saying they’re going to add more cars & make the app usable are all lies too. They’ve been saying the same thing for over a year and no cars have been added and the app is still trash.
Show more
What’s worse, customer support or the App
The title says it all, horrible app that never works, and absolute garbage of customer support, the level of ineptitude is outstanding.
EV Charging
I just wanted to charge and it was a hassle to create an account to get access to chargers
At end I did not make an account and did not use charger :/
At end I did not make an account and did not use charger :/
Never any cars available
Once upon a time you would always see cars plugged in ready to be driven but now there are none at any of the stations no matter what time you check constantly during 24 hours. I really think there are only 3 cars available in all of Los Angeles. They took the grant money from the city and just ran with it. Terrible.
Show more
Can’t even sign up
When I tried uploading a picture of my license I got a message saying that the app didn’t have enough space and it crashed and logged me out. This whole experience was a failure before I even got started. Also, the password cannot be remembered and cannot be retrieved with FaceID.
Great idea, terrible execution!
Both times I have used this service I have had to call the customer service with various different wait times to unlock, start, lock, and end the rental. This idea is so amazing but even more disappointing from the lack of quality function!
Complicated
I don’t understand by the time when I end my rental it closes the app instantly. All I have to do is take a picture of the car being charged & on the dashboard it’s charging & done. It should take less than 30 seconds but then I spend more than 10 minutes. Also with the charging stations too some aren’t functioning as well & I’ve had to call customer service just so they can activate the charging station. Another thing when I go back to the car & when I open the app it doesn’t detect the car when I’m next to it. It takes another 5 minutes to unlock the vehicle fix this app I don’t believe there hasn’t been much changes or update. I’ve seen vehicles by the charging stations but on the app it says it’s not available. I’m a consumer I have places to go I need the vehicle to run errands fix this.
Show more
Response from developer
Dear valued customer, We understand your frustration with these delays with our app. Please know that we are continuing to work on these issues. Please email us at support@blinkmobility.com. Weappreciate your patience and being a valued member of our car-sharing community.
Unresponsive service
The service is truly awful. They very rarely respond to emails at the only address available, and when they do respond it’s unhelpful.
This was a lifesaver until
Since this app is dependent on your cellphone having enough charge to unlock the car but also acts as the car key. Do not leave your phone in the car under any circumstances because your run the risk of the door closing shut. Then you have to get on a phone (good luck finding someone who is kind enough to let u use their phone) call customer service and have them manually open the car. Happened to me three times but the last time it happened to me Blink accused me of leaving the car at a location and the location was where my hotel room was located. I was attempting to take the car back to a station before the 24 hour period had ended (u can only keep a car for less than 24 hours). Then unbeknownst to my knowledge they withdrew $70 from my card , suspended my account and I still owe them $185. And even if I pay them back the fee there is no guarantee I can use the service again. Really shady and not that this might happen to you but something to be aware of and btw they are only understanding up to a certain degree so don’t expect any favors. 3 hour or 5 hour packages are made available but one minute after they start charging
Show more
Still unusable? How?!?
This app was pretty bad back when I used it in late 2020 and early 2021. Now apparently it just doesn’t even open. How is this possible? I’m looking at the developer responses and it sounds like a bunch of lip service. How has anything been fixed ever?! Am I just supposed to pick a nearby station, walk there and hope there is a car to use? What evil oil baron is in charge of this operation? Completely crazy that it’s like this. Obviously quite intentionally being run into the ground. F*ck the CEO of this company, you are either completely incompetent or actually just a really terrible garbage human.
Show more
Major Issues within the App/This application needs renovation as it has major bugs
When renting or returning the car, the app will go back to the main page and exit out of the progress I’ve made in starting/ending the ride. I.e. the app will close when I submit my pictures, the app is will close after I select “no” when asked is there any new damage to report, the app will close and return to the home page when going through before and after inspection processes.
The biggest issue, albeit the above issue is a major problem, is that the app will say the rental has ended successfully, and then a minute later (after the car has locked and I’ve begun walking away) I will get an error message that the rental did not end successfully. This results in additional charges and it also poses a safety concern when I’m stuck at the charging station trying to either rent or return the car for an unreasonable amount of time in an area that is not the safest.
The idea of Blink is wonderful as far as it helps me, a low-income person without a car, run errands that may be further away or that require a car (such as laundry, doctors appointments, job interviews/work, etc) but with these bugs, I’m being charged for way longer than I’ve even had the car. There have been times that I’ve successfully ended the ride, only to walk all the way home from the charging point and get notified that the rental is still ongoing! Even worse, customer service is rude and acts as if I’m trying to get a free ride when I ask for the charges to be refunded for times they can clearly see the car has been returned and is charging. It’s a great idea but this needs to be renovated/ fixed/ updated, and there needs to be a fair and KIND customer service solution for this issue. Customer service has remotely ended the ride for me before, but other times they say they are unable to. If I’m also unable to end it, the ride continues despite the car having been returned, all the while I am being charged for it.
The biggest issue, albeit the above issue is a major problem, is that the app will say the rental has ended successfully, and then a minute later (after the car has locked and I’ve begun walking away) I will get an error message that the rental did not end successfully. This results in additional charges and it also poses a safety concern when I’m stuck at the charging station trying to either rent or return the car for an unreasonable amount of time in an area that is not the safest.
The idea of Blink is wonderful as far as it helps me, a low-income person without a car, run errands that may be further away or that require a car (such as laundry, doctors appointments, job interviews/work, etc) but with these bugs, I’m being charged for way longer than I’ve even had the car. There have been times that I’ve successfully ended the ride, only to walk all the way home from the charging point and get notified that the rental is still ongoing! Even worse, customer service is rude and acts as if I’m trying to get a free ride when I ask for the charges to be refunded for times they can clearly see the car has been returned and is charging. It’s a great idea but this needs to be renovated/ fixed/ updated, and there needs to be a fair and KIND customer service solution for this issue. Customer service has remotely ended the ride for me before, but other times they say they are unable to. If I’m also unable to end it, the ride continues despite the car having been returned, all the while I am being charged for it.
Show more
Looking to use, but no cars available
I had some initial difficulties using the app, but I think I was able to resolve most of those issues and am ready to use the BlueLA cars. Only problem is that there are rarely more than 2 or 3 cars available across their entire LA service area. (That’s a woefully inadequate number for a major metropolitan area.) Until they can get a decent amount of vehicles in service, I’m afraid BlueLA will not be of much use to most folks. I am still (not-so-patiently) waiting, however. <checks watch>
Show more
Response from developer
Hello, So sorry you've had a hard time using the app, but we are glad to hear you were able to resolve the issue. Stay tuned, we are working on getting more cars. Please send an email to info@blinkmobility.com if you run into further issues with our service.
Great concept, but terrible service
I have been a member since this started. Ever since the change from BlueLa, there is NEVER any cars available. I check the app about twice a week and each time there are ZERO cars available SYTEM WIDE. I would love to use a car but it’s always impossible. Save yourself the frustration and monthly membership fees and avoid this app and service.
Show more
Response from developer
Hello, we understand your frustration. The bugs that you experienced were fixed in our most recent app update. If you experience further issues, please send us an email at info@blinkmobility.com
