Blue Element Mobile IL

Blue Element Mobile IL

by Luminare Health Benefits, Inc

354 ratings
21 reviews
Free

Details

Released
December 31, 2018
Updated
October 17, 2026

Features

Blue Element Mobile IL screenshot #1 for iPhone
Blue Element Mobile IL screenshot #2 for iPhone
Blue Element Mobile IL screenshot #3 for iPhone
iphone
ipad
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About

Access your health insurance information and benefits on the go. View deductibles, out-of-pocket maximums, claim status, and your ID card. Find doctors and contact customer service easily.

✓View deductible and out-of-pocket maximum
✓Show ID card to providers
✓View claims status
✓Access benefits information
✓Find a doctor
✓Contact Customer Service
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What's New in Blue Element Mobile IL

6.2

October 17, 2026

Fix for crash after latest iOS update

User reviews

Not working

App crashes immediately when I try to open it! Please fix and push and update ASAP! The app has always been half useless but at least I could check claims. I can’t even do that now!

Response from developer

Thank you for reaching out. I apologize for the inconvenience and frustration you've experienced. I'm happy to let you know that the issue has been resolved, and the updated version of the app has been approved and is now available for download. If you have any further issues or questions, please contact us at MobileHB@hlthben.com. Thank you for your patience and understanding as we worked to resolve this issue. Sincerely, Kylene N.

App crashes

Immediately crashes for me. Hasn’t worked for over 6 months.

Response from developer

Thank you for reaching out. I apologize for the inconvenience and frustration you've experienced. I'm happy to let you know that the issue has been resolved, and the updated version of the app has been approved and is now available for download. If you have any further issues or questions, please contact us at MobileHB@hlthben.com. Thank you for your patience and understanding as we worked to resolve this issue. Sincerely, Kylene N.

App Crashes

I got a new iPhone 18 pro max and I am now unable to use the app. Every time I open the app it immediately crashes. I have tried to delete and reinstall the app but still the same issue.

Response from developer

Thank you for reaching out. I apologize for the inconvenience and frustration you've experienced. I'm happy to let you know that the issue has been resolved, and the updated version of the app has been approved and is now available for download. If you have any further issues or questions, please contact us at MobileHB@hlthben.com. Thank you for your patience and understanding as we worked to resolve this issue. Sincerely, Kylene N.

Can not log I

I can not log into with this mobile app on my iPhone. I use my google play on my tablet it works. On my iPhone I log in and I get the 404 error. What is going on.

Response from developer

We’re happy to let you know that the app issue has been resolved. Please update your app to the latest version and try again. If you continue to experience any problems, please contact us at MobileHB@hlthben.com and we’ll be happy to assist. Sincerely, Kylene N.

Can’t find provider link doesn’t work

Can’t find a provider link doesn’t work

Response from developer

I'm sorry to hear you are experiencing issues and I would love to get this resolved for you. Please reach out to me directly at mobileHB@hlthben.com with the username and email address associated with your account so I can research this further. Sincerely, Kylene N.

Developer apps

FAQ

What can I do with Blue Element Mobile IL?

Blue Element Mobile IL allows you to view your deductible and out-of-pocket maximum, show your ID card to providers, check claim status, access other benefits information, find a doctor, and contact customer service.

Who is Blue Element Mobile IL for?

This app is specifically intended for use by certain Blue Cross and Blue Shield of Illinois members.

Is Blue Element Mobile IL free to use?

Yes, Blue Element Mobile IL is available for free download and use.

What devices support Blue Element Mobile IL?

Blue Element Mobile IL supports iPhone, iPad, and iPod devices.

How accurate is the doctor finder in Blue Element Mobile IL?

The app allows you to find a doctor, which is a key feature for members needing to locate in-network providers for their health insurance plan.

How often is Blue Element Mobile IL updated?

The app was last updated on October 31, 2025, with version 6.0, indicating regular updates to maintain functionality and information accuracy.

What is the age rating for Blue Element Mobile IL?

Blue Element Mobile IL has an age rating of 4+, making it suitable for a wide range of users.

Can I view my claims status with Blue Element Mobile IL?

Yes, a key feature of Blue Element Mobile IL is the ability to view the status of your submitted claims directly through the app.