Free

Details

  • Released
  • Updated
  • December 31, 2018
  • October 31, 2025

Features

Blue Element Mobile IL screenshot #1 for iPhone
Blue Element Mobile IL screenshot #2 for iPhone
Blue Element Mobile IL screenshot #3 for iPhone
iphone
ipad
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About

Access your health insurance information and benefits on the go. View deductibles, out-of-pocket maximums, claim status, and your ID card. Find doctors and contact customer service easily.

View deductible and out-of-pocket maximum
Show ID card to providers
View claims status
Access benefits information
Find a doctor
Contact Customer Service
Show original description

What's New in Blue Element Mobile IL

6.0

October 31, 2025

Update to Login process to handle Multi-factor login

User reviews

App fails to work

When using the message center and every time I attach a PDF file, it never attaches to my message. This app sucks and I can’t get the care that I need.

Response from developer

I'm sorry you are experiencing an issue. I would love to help get this resolved for you as you should be able to attach a PDF to your message through the app. Please reach out to me with the user ID and email address associated with your account to MobileHB@hlthben.com. Sincerely, Kylene N.

Time consuming and aggravating

No message to read after you sent me an email stating there is an update to a claim. Last time I called and there was nothing and no excuse for why that email went out.totally aggravating

Response from developer

I'm sorry to hear you are experiencing an issue and I would love to help resolve it. Please send me the user ID and email address associated with your account to MobileHB@hlthben.com so I can research this further. Sincerely, Kylene N.

Find doctor

Find doctor feature never works

Response from developer

Hi Joe, I'm sorry to hear you are having an issue. Could you send me details on the issue you are experiencing so we can get this resolved for you? Please send your user ID and email address associated with your account to MobileHB@hlthben.com. Sincerely, Kylene N.

Trash pile

Fix the app for the love of god. This shouldn’t be legal for an insurance company app to be this bad. Can never get logged in and when you do it crashes.

Response from developer

Good afternoon, we have released a new version of our app with enhanced features. Please download the newest version of the app and try again. If you continue to experience issues, please reach out to us at MobileHB@hlthben.com, thanks!

Message center? Detailed statement?

You get an email to click on a link to see messages. The link takes you to a prompt to download the app. Nowhere in the app can you get to the message center. Also there’s nowhere to view a detailed statement for your claims. Terrible app.

Developer apps

FAQ

What can I do with Blue Element Mobile IL?

Blue Element Mobile IL allows you to view your deductible and out-of-pocket maximum, show your ID card to providers, check claim status, access other benefits information, find a doctor, and contact customer service.

Who is Blue Element Mobile IL for?

This app is specifically intended for use by certain Blue Cross and Blue Shield of Illinois members.

Is Blue Element Mobile IL free to use?

Yes, Blue Element Mobile IL is available for free download and use.

What devices support Blue Element Mobile IL?

Blue Element Mobile IL supports iPhone, iPad, and iPod devices.

How accurate is the doctor finder in Blue Element Mobile IL?

The app allows you to find a doctor, which is a key feature for members needing to locate in-network providers for their health insurance plan.

How often is Blue Element Mobile IL updated?

The app was last updated on October 31, 2025, with version 6.0, indicating regular updates to maintain functionality and information accuracy.

What is the age rating for Blue Element Mobile IL?

Blue Element Mobile IL has an age rating of 4+, making it suitable for a wide range of users.

Can I view my claims status with Blue Element Mobile IL?

Yes, a key feature of Blue Element Mobile IL is the ability to view the status of your submitted claims directly through the app.