Hard to navigate
I find this to be terrible to use. It was difficult to find where they hide the EOB and it did not provide an option to print. When I try to log in on my desktop, the security software blocks this as dangerous. Either get an app that has better functionality or give me a safe web address that I can find the EOB. I need that for FSA reimbursement.
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Not user friendly
I can never find the info I want.
Needs to be fixed so you can log in
I’ve had the app for at least 5+ years and haven’t been able to log in at all and when I’ve reached out I’ve been told I should be able to but they won’t give me my information and help, they weren’t much help.
Claims
I cannot help that I had to have a procedure that the hospital has billed and you cannot process in time for me to use my HSA before the end of the year. I have been transferred so many times and problem still not resolved. Let me roll over the HSA so I can pay it- Not my fault that you cannot process it.
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App randomly closes
I’m new to Luminare Health and this app. Both have been monumentally disappointing today. I was given my cards and my whole family shares the same member ID. Both my sons (2 and 6) are sick. I can’t get their meds because of this member ID issue. It’s after hours. The app shuts down whenever I try to send a picture of proof. I hate it here. Guess I’ll try and call someone tomorrow morning. But my first impression of this company is in the gutter. Do better guys.
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