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myLuminareHealth

myLuminareHealth

by Luminare Health Benefits, Inc

264 ratings
67 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • April 20, 2016
  • October 31, 2025

Features

Developer

Luminare Health Benefits, Inc
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myLuminareHealth screenshot #1 for iPhone
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myLuminareHealth screenshot #4 for iPhone
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Reviews summary↘︎
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🔄4+ apps
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❓5 answered
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📦w/o updates
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About

Manage your health benefits on the go with this app. Access claims status, view your ID card, track expenses, and find providers. Stay informed about your deductible and out-of-pocket maximums anytime, anywhere.

✓Check claims status
✓View deductible and out-of-pocket maximum
✓Access digital ID card
✓Find a doctor
✓Contact customer service
✓View family member benefits
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What users say

Summarized from real user reviews of myLuminareHealth. Based on 264 reviews and a 4.5/5 average, it highlights the 4 positives and 14 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 👍Easy to use interface (when working)
  • 📱Convenient mobile access to insurance information
  • 🎯Simple virtual insurance card viewing
  • ✅Useful as supplementary tool to website

Negative things

  • 🐛App crashes frequently on launch and during use
  • 🔄Endless loading screens and spinning indicators
  • 🚫Login functionality broken across multiple devices
  • ❌Non-functional buttons and hyperlinks
  • ⚠️Inconsistent data between app and website
  • 📵Poor performance on iPhone specifically
  • 🔌Freezes on iPad
  • 😤Unresponsive customer support
  • 🗑️Outdated design and poor UX
  • 🚫Limited functionality beyond viewing cards
  • ❌Provider search feature doesn't work
  • 🔐Account access issues unresolved for years
  • 📧No digital claims submission capability
  • 🔄Constant logouts between sessions
See all reviews

What's New in myLuminareHealth

6.0

October 31, 2025

Update to Login process to handle Multi-factor login

User reviews

Most RecentHighest RatedLowest Rated

App Not working

I cannot log in, i changed the password and deleted the app and downloaded and Nothing. They need to update this
Submarino1993Submarino1993

Unable to access app

States requested path or hostname not found.
heihebheiheb

Not helpful

Trying to use find a doctor. Logged in when yo find a dr and app takes me to find plans. Frustrating!!
NkiimzNkiimz

Hard to navigate

I find this to be terrible to use. It was difficult to find where they hide the EOB and it did not provide an option to print. When I try to log in on my desktop, the security software blocks this as dangerous. Either get an app that has better functionality or give me a safe web address that I can find the EOB. I need that for FSA reimbursement.
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NerfedoutNerfedout

Not user friendly

I can never find the info I want.
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User experience

🐞

Reported Bugs

16 issues

Login credentials work on website but fail in app

Bug

App crashes when entering username/password

Bug

Infinite loading loops preventing feature access

Bug

App closes when attempting to upload documents

Bug

Registration process kicks users back to login screen

Bug

Doctor/provider search returns errors or no results

Bug

ID card and claims fail to load

Bug

Blue book tool displays errors

Bug

Buttons unresponsive to user input

Bug

App freezes on splash screen

Bug

Claims don't update for extended periods

Bug

Internal server errors when viewing cards

Bug

Cropped images with no text descriptions

Bug

Zip code field cannot be changed from default

Bug

Member tab content won't load

Bug

Password reset doesn't sync with app login

Bug
✨

Requested Features

11 requests

Add insurance card to Apple Wallet

Feature

Touch ID/biometric login

Feature

Digital claims reimbursement submission

Feature

Functional provider search with location filtering

Feature

FSA/HSA balance and transaction tracking

Feature

Ability to update medication information

Feature

Detailed claim information viewing

Feature

Online payment capability

Feature

Benny card balance lookup

Feature

Dark mode option

Feature

Better synchronization with website data

Feature

FAQ

What can I do with the myLuminareHealth app?

The app allows you to manage your health benefits on the go. You can check the status of your claims, view your deductible and out-of-pocket maximum, access your digital ID card to show providers, and find doctors. It also provides access to other important benefits information and allows you to contact customer service.

How do I view my claims status?

Within the app, you can navigate to the claims section to view the status of your submitted claims. You can also filter claims by family member name and type for easier organization and review.

Is the myLuminareHealth app free to use?

Yes, the myLuminareHealth app is available for free. There are no in-app purchases or advertisements mentioned in the description, indicating it is a complimentary service for users.

Can I view my family's benefits information?

Yes, the app supports viewing information for each family member. You can access individual benefits details and filter claims by family member name, making it convenient for managing household health benefits.

How can I find a doctor using the app?

The app includes a feature to find a doctor. This allows you to easily locate healthcare providers within your network or plan, ensuring you can access the care you need.