myLuminareHealth

Name: myLuminareHealth
Rating: 4.5 (264 reviews)
Author: Luminare Health Benefits, Inc

by Luminare Health Benefits, Inc

264 ratings

62 reviews

💪 Health & Fitness

🏥 Medical

Free

Details

Released
Updated
Version
Compatibility
Age Rating
Monetization
Size
Devices
Data updated
Languages

April 20, 2016
October 31, 2025
6.0
iOS 15.6+
12+
free
15.4MB
iPhone, iPad, iPod
3 days ago
American English

Features

macOS Compatibility

Developer

Luminare Health Benefits, Inc

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myLuminareHealth screenshot #1 for iPhone

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Reviews summary↘︎

⭐62

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🔄4+ apps

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❓5 answered

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About

Manage your health benefits on the go with this app. Access claims status, view your ID card, track expenses, and find providers. Stay informed about your deductible and out-of-pocket maximums anytime, anywhere.

✓Check claims status

✓View deductible and out-of-pocket maximum

✓Access digital ID card

✓Find a doctor

✓Contact customer service

✓View family member benefits

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What users say

Summarized from real user reviews of myLuminareHealth. Based on 264 reviews and a 4.5/5 average, it highlights the 4 positives and 14 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Easy to use interface (when working)
📱Convenient mobile access to insurance information
🎯Simple virtual insurance card viewing
✅Useful as supplementary tool to website

Negative things

🐛App crashes frequently on launch and during use
🔄Endless loading screens and spinning indicators
🚫Login functionality broken across multiple devices
❌Non-functional buttons and hyperlinks
⚠️Inconsistent data between app and website
📵Poor performance on iPhone specifically
🔌Freezes on iPad
😤Unresponsive customer support
🗑️Outdated design and poor UX
🚫Limited functionality beyond viewing cards
❌Provider search feature doesn't work
🔐Account access issues unresolved for years
📧No digital claims submission capability
🔄Constant logouts between sessions

See all reviews

What's New in myLuminareHealth

6.0

October 31, 2025

Update to Login process to handle Multi-factor login

User reviews

Most Recent Highest Rated Lowest Rated

Needs to be fixed so you can log in

I’ve had the app for at least 5+ years and haven’t been able to log in at all and when I’ve reached out I’ve been told I should be able to but they won’t give me my information and help, they weren’t much help.

Mine yes

6 months ago

Response from developer

I am sorry to hear you are experiencing issues with our app. Please reach out to me so I can troubleshoot the problem for you. Send me the user ID and email address associated with your account to MobileHB@hlthben.com. Sincerely, Kylene N.

Claims

I cannot help that I had to have a procedure that the hospital has billed and you cannot process in time for me to use my HSA before the end of the year. I have been transferred so many times and problem still not resolved. Let me roll over the HSA so I can pay it- Not my fault that you cannot process it.

HSA Gate

7 months ago

Response from developer

I’m sorry to hear that you’re experiencing issues with your claims. Please contact me with the user ID and email address associated with your account, and I will be happy to assist you in getting this issue resolved. You can reach me at MobileHB@hlthben.com. Sincerely, Kylene N.

App randomly closes

I’m new to Luminare Health and this app. Both have been monumentally disappointing today. I was given my cards and my whole family shares the same member ID. Both my sons (2 and 6) are sick. I can’t get their meds because of this member ID issue. It’s after hours. The app shuts down whenever I try to send a picture of proof. I hate it here. Guess I’ll try and call someone tomorrow morning. But my first impression of this company is in the gutter. Do better guys.

FriendsCallMeAshley

8 months ago

Response from developer

I'm sorry you are experiencing issues with our mobile app. I would like to look into these issues further for you. Please reach out to me with the user ID and email address associated with your account to: MobileHB@hlthben.com. Sincerely, Kylene N.

Disappointed

“Unable to resend options packet at this time.”
Packets have been mailed. I only hope that my packet will be forwarded to me as I rely on reading the information, especially after an incident earlier this year that took months to resolve.
Disappointed that PSERS didn’t share a change of address with their choice of providers, Luminaire Health.

D.Rae54

8 months ago

Response from developer

I'm sorry to hear you are experiencing issues. Please reach out to Customer Service, at the number on the back of your ID card, to resolve the issue. Or, if you prefer to email you can reach out to me at MobileHB@hlthben.com with the user ID and email address associated with your account and I will ensure your issue is sent to the appropriate team for resolution. Thank you, Kylene N.

Blue book tool doesn’t work

It’s the one part I need and it is just an error

Disappointed-really

8 months ago

Response from developer

I would like to resolve this issue for you. Please reach out to us at MobileHB@hlthben.com with the User ID and email address associated with your account so we can review the issues you are experiencing with the tool. Thank you, Kylene N.

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