myLuminareHealth User Reviews

Name: myLuminareHealth
Rating: 4.5 (264 reviews)

myLuminareHealth

Luminare Health Benefits, Inc

💪 Health & Fitness

🏥 Medical

What users say

Summarized from real user reviews of myLuminareHealth. Based on 264 reviews and a 4.5/5 average, it highlights the 4 positives and 14 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Easy to use interface (when working)
📱Convenient mobile access to insurance information
🎯Simple virtual insurance card viewing
✅Useful as supplementary tool to website

Negative things

🐛App crashes frequently on launch and during use
🔄Endless loading screens and spinning indicators
🚫Login functionality broken across multiple devices
❌Non-functional buttons and hyperlinks
⚠️Inconsistent data between app and website
📵Poor performance on iPhone specifically
🔌Freezes on iPad
😤Unresponsive customer support
🗑️Outdated design and poor UX
🚫Limited functionality beyond viewing cards
❌Provider search feature doesn't work
🔐Account access issues unresolved for years
📧No digital claims submission capability
🔄Constant logouts between sessions

Top reviews

Most Recent Highest Rated Lowest Rated

Needs to be fixed so you can log in

I’ve had the app for at least 5+ years and haven’t been able to log in at all and when I’ve reached out I’ve been told I should be able to but they won’t give me my information and help, they weren’t much help.

Mine yes

7 months ago

Response from developer

I am sorry to hear you are experiencing issues with our app. Please reach out to me so I can troubleshoot the problem for you. Send me the user ID and email address associated with your account to MobileHB@hlthben.com. Sincerely, Kylene N.

Claims

I cannot help that I had to have a procedure that the hospital has billed and you cannot process in time for me to use my HSA before the end of the year. I have been transferred so many times and problem still not resolved. Let me roll over the HSA so I can pay it- Not my fault that you cannot process it.

HSA Gate

8 months ago

Response from developer

I’m sorry to hear that you’re experiencing issues with your claims. Please contact me with the user ID and email address associated with your account, and I will be happy to assist you in getting this issue resolved. You can reach me at MobileHB@hlthben.com. Sincerely, Kylene N.

App randomly closes

I’m new to Luminare Health and this app. Both have been monumentally disappointing today. I was given my cards and my whole family shares the same member ID. Both my sons (2 and 6) are sick. I can’t get their meds because of this member ID issue. It’s after hours. The app shuts down whenever I try to send a picture of proof. I hate it here. Guess I’ll try and call someone tomorrow morning. But my first impression of this company is in the gutter. Do better guys.

FriendsCallMeAshley

8 months ago

Response from developer

I'm sorry you are experiencing issues with our mobile app. I would like to look into these issues further for you. Please reach out to me with the user ID and email address associated with your account to: MobileHB@hlthben.com. Sincerely, Kylene N.

Disappointed

“Unable to resend options packet at this time.”
Packets have been mailed. I only hope that my packet will be forwarded to me as I rely on reading the information, especially after an incident earlier this year that took months to resolve.
Disappointed that PSERS didn’t share a change of address with their choice of providers, Luminaire Health.

D.Rae54

9 months ago

Response from developer

I'm sorry to hear you are experiencing issues. Please reach out to Customer Service, at the number on the back of your ID card, to resolve the issue. Or, if you prefer to email you can reach out to me at MobileHB@hlthben.com with the user ID and email address associated with your account and I will ensure your issue is sent to the appropriate team for resolution. Thank you, Kylene N.

Blue book tool doesn’t work

It’s the one part I need and it is just an error

Disappointed-really

9 months ago

Response from developer

I would like to resolve this issue for you. Please reach out to us at MobileHB@hlthben.com with the User ID and email address associated with your account so we can review the issues you are experiencing with the tool. Thank you, Kylene N.

Goodbye luminaire

So happy my employer will be switching to another company next year

all hdjruejdh

9 months ago

Response from developer

I'm sorry you were experiencing issues with our app, but I would love your feedback on areas we can improve the member experience. Please reach out to us at MobileHB@hlthben.com with your feedback. Thank you, Kylene N.

R

serbian tute

9 months ago

App

App never works

whitemochamom

10 months ago

Response from developer

I’m sorry to hear you’re experiencing trouble with the app. I’d be happy to help get this resolved. Please email me at MobileHB@LuminareHealth.com with your user ID and the email address linked to your account, and I’ll look into the issue right away. Sincerely, Kylene N.

Worse than useless

Nothing in app works anymore. For a very short time after downloading, it worked fine, but now? Absolutely nothing loads, nothing updates.

Jay_983

a year ago

Cannot sign in

I just updated my password on the website this morning. But when trying the app, it is saying my information is incorrect. I know for certain that it is not, yet I cannot access my account. I should have seen the other reviews and trusted the users. This app truly is useless.

(Edit) after reading all the reviews I see that someone else was having this EXACT issue, five years ago. And the best part? No developer response.
You guys are atrocious at providing a functional product, and provide the worst customer support I think I have seen in my entire life.

lilshalom

a year ago

Doctor search doesn’t work.

When you open app and search for doctor and it says select from list below. Does not work. Not convenient.

1904SDCA

a year ago

App designed by folks that never use it

This seems like an afterthought app that’s really just a web interface that’s already horrible.

msiuser

2 years ago

Nothing loads anymore

I can’t even get my ID card or recent claims to load when needed. Just the “circle of death” keeps spinning and “loading”

Boston197

2 years ago

Bad

Would give 0 stars if I could.

The app is basically useless, all it does it says it is “loading” when you try to click on something but basically loads forever so you can’t use any function on it.

This needs to be fixed as I would like to access my health insurance information on my phone, and I am stuck using it since this is the only option I have to try to access this information on a mobile app.

Jman2418

2 years ago

Crashing

Just downloaded the app and have attempted new signs to register. Every time I leave the app to check the authentication process in my email or cell phone. The app must be restarted. It’s been a vicious loop for 10 attempts now.

I made this app!

2 years ago

Worst app

The app never works. I want to save my medical card to my Apple wallet and I’m unable to. It also never works. Everything take forever to load not useful at all.

Jai503

2 years ago

Wish I Didn’t Have To Use It

None of the hyperlinks work when trying to find a provider. This app is NOT user friendly. I’m not impressed with any of the features and I’m irritated I have to use this. Customer service/help buttons are no help either.

Wrhkda123

2 years ago

Horrible app, horrible benefits comapny

The app seems to have been designed in 1992 and never updated. Same for the benefits comapny.

msiuser

2 years ago

Apple wallet Insurance card

Allow your members to add their insurance card to Apple wallet.

Fossilk1

2 years ago

freezes on opening

The app shows a splash screen and then freezes on iPad. On iPhone, I try to find my username and it takes me to web page that doesn't load. I can't believe my employer cannot find a decent company to manage our health care insurance. This is the worst!

ex avibus