Hard to navigate
I find this to be terrible to use. It was difficult to find where they hide the EOB and it did not provide an option to print. When I try to log in on my desktop, the security software blocks this as dangerous. Either get an app that has better functionality or give me a safe web address that I can find the EOB. I need that for FSA reimbursement.
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Not user friendly
I can never find the info I want.
Needs to be fixed so you can log in
I’ve had the app for at least 5+ years and haven’t been able to log in at all and when I’ve reached out I’ve been told I should be able to but they won’t give me my information and help, they weren’t much help.
Claims
I cannot help that I had to have a procedure that the hospital has billed and you cannot process in time for me to use my HSA before the end of the year. I have been transferred so many times and problem still not resolved. Let me roll over the HSA so I can pay it- Not my fault that you cannot process it.
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App randomly closes
I’m new to Luminare Health and this app. Both have been monumentally disappointing today. I was given my cards and my whole family shares the same member ID. Both my sons (2 and 6) are sick. I can’t get their meds because of this member ID issue. It’s after hours. The app shuts down whenever I try to send a picture of proof. I hate it here. Guess I’ll try and call someone tomorrow morning. But my first impression of this company is in the gutter. Do better guys.
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Disappointed
“Unable to resend options packet at this time.”
Packets have been mailed. I only hope that my packet will be forwarded to me as I rely on reading the information, especially after an incident earlier this year that took months to resolve.
Disappointed that PSERS didn’t share a change of address with their choice of providers, Luminaire Health.
Packets have been mailed. I only hope that my packet will be forwarded to me as I rely on reading the information, especially after an incident earlier this year that took months to resolve.
Disappointed that PSERS didn’t share a change of address with their choice of providers, Luminaire Health.
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Response from developer
I'm sorry to hear you are experiencing issues. Please reach out to Customer Service, at the number on the back of your ID card, to resolve the issue. Or, if you prefer to email you can reach out to me at MobileHB@hlthben.com with the user ID and email address associated with your account and I will ensure your issue is sent to the appropriate team for resolution. Thank you, Kylene N.
Blue book tool doesn’t work
It’s the one part I need and it is just an error
Goodbye luminaire
So happy my employer will be switching to another company next year
R
R
App
App never works
Worse than useless
Nothing in app works anymore. For a very short time after downloading, it worked fine, but now? Absolutely nothing loads, nothing updates.
Cannot sign in
I just updated my password on the website this morning. But when trying the app, it is saying my information is incorrect. I know for certain that it is not, yet I cannot access my account. I should have seen the other reviews and trusted the users. This app truly is useless.
(Edit) after reading all the reviews I see that someone else was having this EXACT issue, five years ago. And the best part? No developer response.
You guys are atrocious at providing a functional product, and provide the worst customer support I think I have seen in my entire life.
(Edit) after reading all the reviews I see that someone else was having this EXACT issue, five years ago. And the best part? No developer response.
You guys are atrocious at providing a functional product, and provide the worst customer support I think I have seen in my entire life.
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Doctor search doesn’t work.
When you open app and search for doctor and it says select from list below. Does not work. Not convenient.
App designed by folks that never use it
This seems like an afterthought app that’s really just a web interface that’s already horrible.
Nothing loads anymore
I can’t even get my ID card or recent claims to load when needed. Just the “circle of death” keeps spinning and “loading”
Bad
Would give 0 stars if I could.
The app is basically useless, all it does it says it is “loading” when you try to click on something but basically loads forever so you can’t use any function on it.
This needs to be fixed as I would like to access my health insurance information on my phone, and I am stuck using it since this is the only option I have to try to access this information on a mobile app.
The app is basically useless, all it does it says it is “loading” when you try to click on something but basically loads forever so you can’t use any function on it.
This needs to be fixed as I would like to access my health insurance information on my phone, and I am stuck using it since this is the only option I have to try to access this information on a mobile app.
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Crashing
Just downloaded the app and have attempted new signs to register. Every time I leave the app to check the authentication process in my email or cell phone. The app must be restarted. It’s been a vicious loop for 10 attempts now.
Worst app
The app never works. I want to save my medical card to my Apple wallet and I’m unable to. It also never works. Everything take forever to load not useful at all.
Wish I Didn’t Have To Use It
None of the hyperlinks work when trying to find a provider. This app is NOT user friendly. I’m not impressed with any of the features and I’m irritated I have to use this. Customer service/help buttons are no help either.
Horrible app, horrible benefits comapny
The app seems to have been designed in 1992 and never updated. Same for the benefits comapny.
