App won’t remember settings
Changing the switch names will not keep once you close the app. It reverts to the default name. Going to send the unit back as this is annoying given this was reported but has still not been fixed.
Fix the app
The app will not let you save outlet names even though it claimed to have saved them and you cannot delete created homes. This app is junk and wish the old BN Link Smart app would work with my new bnlink smart power strip surge protector
Poor poor
Hard to connect devices and once connected the turning on and off of the device only works randomly.
This is not an app but a still picture
I have tried several smart apps but I have never seen anything like this. It took me kne hour to connect their smart plus to this app and only through Bluetooth. Then no buttons working except setting. But thr settings button turns of the device. This is a joke and waste of time.
Google Home Incompatible
The product I bought claimed to be compatible with Google Home. I previously purchase BN-Link products and used their BN-Link Smart app (not 100% sure on the name) and it worked flawlessly. Expecting the same quality, I purchase two additional but new products. The new products use this app, and it is a complete failure. It will link with my account on Google Home, but does not sync any devices. The other BN-Link Smart app syncs instantaneously. Avoid this app and associated products.
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Naming conventions won’t save
Just set up today and the toggles seem to work to control the lights. I’ve set up a schedule as well. The only pain is I’m trying to name each socket separately to determine which is backyard lighting vs front yard lighting but it won’t save. I’ve edited and saved multiple times but each time it changes back to the original name the device preset. The app leaves something to be desired but seems to be working with my device for now
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No Good
Bought 5 devices. Through away 5 devices a week later. BN Link doesn’t recognize the devices. BN Hub is a garbage app. It did recognize them but eventually lost contact and could not find devices when I tried to relink. Don’t waste your time and $
Terrible
Specifically bought a BN-LINK product so I could connect it to the same app as my other smart plugs. Didn’t realize they changed the app that supports their products. Can’t move my original 10 plugs to the new app and can’t use the new plug on the previous app. Even if I was willing to use 2 apps, I couldn’t get BN-HUB to work at all! Returned the plug and will no longer be buying BN-LINK products.
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Schedule in the app does not work
I wish I would’ve researched this app before purchasing this product! I only bought it so I could have my Christmas lights on a timer. The schedule on doesn’t work it doesn’t turn the lights on. I have to manually turn the lights on. I have tried to delete the schedule and add a new one multiple times and that doesn’t work.
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Worst app ever - not associated with other BN-link at all
This app is a lie and their items are not the same as those that are a part of the Bn-link family. Just get an email for testing your password and you’ll see it comes from a “centerpoint” team
What happened
Seems they developed a new app. Timer schedule is grossly cumbersome, clearly I missed some setting because it doesn’t work consistently. Why can’t I edit a name… Keeps reverting back to original. That should be a no brainer. Not an intuitive format.
Absolutely Horrible
We’ve been using the old version app HBN Smart for a while and it’s never let me down. We purchased another smart outlet and it would only let me attach to this new app and it’s been an absolute nightmare. Our outlet isn’t following any schedules we put in, won’t even save the labels we set for the outlets, randomly turns everything off and is extremely unreliable. It’s so bad we’re now returning this switch and going with a different brand.
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Terrible app
Same review as others. Set the timer for two separate plugs. They turn on when scheduled but neither turns off as scheduled. Also annoying that I have to use two separate apps for the same product (we bought another set about 3 years ago that use the original app). The old ones work perfectly but the new ones are garbage and a waste of money!
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Scheduling feature doesn’t work
Besides a clunky UI, the biggest issue is that it won’t reliably follow a schedule that is set. Given that scheduled on/off is a big use case for smart plugs, that’s a dealbreaker.
Why?!
I never leave reviews, but I am so frustrated. I bought two outdoor Bluetooth outlet switches last year which functioned through the BN Link Smart app. I misplaced one so I bought a similar item which forced me to use this app…that doesn’t even work. It’s on a schedule- nothing happens. The manual toggle to turn it on and off is greyed out. I literally bought an inconvenience because now I need to return the product and start over. Avoid the headache and definitely buy something else.
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Don’t even waste your time
Absolutely useless. I have no idea how the original app is so good and this one is totally useless. The schedule never works. I have to manually turn the plugs on and off in the app. Sometimes it’s works but typically it doesn’t. Super annoying and I only purchased these plugs because I loved my last ones with the older app!
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DO NOT DOWNLAOD
I never write reviews, but I had to for this app. This is the worst app I have ever used. The smart plugs, never light up per the schedule I’ve set. I will be getting rid of this app and the plugs that work with this app. The old app worked perfectly, but the new plugs are not compatible with the old app. Save yourself the headache and buy another brand.
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Old app was better
I have use the HBN Smart app for years with no issues. The new plugs aren’t compatible with the old app so I have to use this new one. I hate it! Schedules don’t work consistently, can’t rename things (won’t save the changes), temperamental as hell. Either fix it or make everything compatible with the old app.
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Very bad app
It cannot set up schedule. Cannot import settings BN-smart. It cannot even show the name of smart plug I renamed but it cannot show it!!!. BN-hub! You suck
USELESS!!
If I could write this a zero, I would! I’ve been using BN-LINK for a couple of years now and it has always been really good but recently they changed apps or something. First of all it’s annoying that I have to use two separate apps because all my other connections are on the original app and this app is horrible! First of all they make it difficult to even connect the plugs and you could set timers, but they don’t even work! I noticed that they don’t turn on when I already said it on a schedule and it doesn’t turn off either so it stays on all night.
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