Issues
The app has not worked from installation, now the remote doesn’t work either. Disappointing
3 years use
Heat n Glo Phoenix 42 Direct
The app is a good alternative to the supplied remote from H&G, which eats batteries unlike any electronic device I’ve ever used. Ridiculous, but that’s another story. The only issue with the app is that it cannot control the light (embers) kit with the fireplace. It’s no available and I don’t know why. You pay extra for the lights, but unless I reactivate the horrible remote and drop the app, my light kit isn’t available. For a $10k fireplace, that seems to be a pretty significant shortcoming. No sense buying the light kit with this fireplace. The app won’t let you use it.
The app is a good alternative to the supplied remote from H&G, which eats batteries unlike any electronic device I’ve ever used. Ridiculous, but that’s another story. The only issue with the app is that it cannot control the light (embers) kit with the fireplace. It’s no available and I don’t know why. You pay extra for the lights, but unless I reactivate the horrible remote and drop the app, my light kit isn’t available. For a $10k fireplace, that seems to be a pretty significant shortcoming. No sense buying the light kit with this fireplace. The app won’t let you use it.
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Response from developer
Hi JesseGonder, thanks for taking the time to leave this review. The Lights provided they're detected by the fireplace controller should be controllable within the IntelliFire App. We could help with troubleshooting light detection and app-based control for them with you. Please reach us at AppFeedback@hearthnhome.com at your convenience.
Just a bad app
Rarely ever controls my fireplace when I’m away from the house. So unreliable.
25% of the time
App is very flaky- works doesn’t
Worst app ever
This is absolutely the worst app I’ve ever used in my entire life and you need to pay developers to actually make it work when people pay this much for a fireplace. This is a total disgrace.
