IntelliFire User Reviews

Name: IntelliFire
Rating: 4.2 (440 reviews)

IntelliFire

Hearth & Home Technologies

🌟 Lifestyle

Customer Experience

Positive experience21.7% of reviews

Neutral7.2% of reviews

Negative experience71.1% of reviews

~ Based on 152 written reviews from the US App Store.

What users say

Summarized from real user reviews of IntelliFire. Based on 440 reviews and a 4.2/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Works fine
🚀Big improvement since last season
👍Alexa Voice integration
👍Reliable after firmware update

Negative things

🐛Constantly disconnects from WiFi
🐛App is buggy and unreliable
🐛Minimal functionality compared to remote
🐛Frequently requires resets
🐛Slow and unresponsive
🐛Loses connection to server

Is IntelliFire Safe?

IntelliFire appears mostly safe based on user ratings. AppsHunter Safety Score for IntelliFire is 83/100.

This assessment is based on 440 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.8% of ratings point to a safe experience

4.8% of ratings suggest some concerns

15.5% of ratings point to a risky experience

~ Based on 440 App Store ratings for IntelliFire.

Is IntelliFire Legit?

IntelliFire appears to be a legitimate app. AppsHunter Legitimacy Score for IntelliFire is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Issues

The app has not worked from installation, now the remote doesn’t work either. Disappointing

KKF480

3 months ago

3 years use

Heat n Glo Phoenix 42 Direct
The app is a good alternative to the supplied remote from H&G, which eats batteries unlike any electronic device I’ve ever used. Ridiculous, but that’s another story. The only issue with the app is that it cannot control the light (embers) kit with the fireplace. It’s no available and I don’t know why. You pay extra for the lights, but unless I reactivate the horrible remote and drop the app, my light kit isn’t available. For a $10k fireplace, that seems to be a pretty significant shortcoming. No sense buying the light kit with this fireplace. The app won’t let you use it.

JesseGonder

3 months ago

Response from developer

Hi JesseGonder, thanks for taking the time to leave this review. The Lights provided they're detected by the fireplace controller should be controllable within the IntelliFire App. We could help with troubleshooting light detection and app-based control for them with you. Please reach us at AppFeedback@hearthnhome.com at your convenience.

Just a bad app

Rarely ever controls my fireplace when I’m away from the house. So unreliable.

Cord cutters (v12)

4 months ago

25% of the time

App is very flaky- works doesn’t

Saywho527

5 months ago

Worst app ever

This is absolutely the worst app I’ve ever used in my entire life and you need to pay developers to actually make it work when people pay this much for a fireplace. This is a total disgrace.

apostlePD

6 months ago

Temp doesn’t show the correct temp

The temp always shows -15 outside and 69 indoors

Jilly14

7 months ago

Works fine

Works fine app’s been getting better could use a few more tweaks

Talon1302

7 months ago

Won’t connect

This is horrible

AceBee1

7 months ago

Big improvement since last season

Getting everything on one page makes it easier, I also find that changing a setting it doesn’t pop back in 10 seconds as much as it used to.
Now I understand they don’t want to have timers because you don’t want it turning on with no one home, although that should be our option… But how about having a timer when it turns off? How many times have we gone to bed and forgot to turn it back it is how we heat our house it shouldn’t be that hard just to tell be able to turn it off at 10 PM, with no safety issues.

Update January 2026:
I got a response back that they added Alexa Voice to the system I’ve had mine for three years I don’t know how long they did it they should advertise that upfront in the app or something, the fact that the app is so limited it would’ve been a dream that they would jump the technology to such a higher level of automation, but they did!

I can now have Alexa set back the temperature to 64° at 10 PM during the week at 11 PM on weekends. Hooray!
I’m retired so I get up at different times now I can tell her to set the temperature to 70 when I wake up.

I already have Smartthings automation doing a power cycle every night because their WIFI unit becomes non-responsive randomly. That seems to prevent it.

bayhuntr

7 months ago

Response from developer

Hi bayhuntr, thanks for taking the time to leave this review. We appreciate your feedback! Glad you have found the new fireplace control screen useful. Sounds like you're interested in scheduling, you can set a "countdown" timer within the app while the fireplace is already on. For scheduling, we'd recommend connecting with either Google Home or Amazon Alexa. We created a YouTube video on how to setup scheduling this way. Search "Automating your fireplace using Google (or Amazon)" on YouTube for the video. We'd also be happy to help at AppFeedback@hearthnhome.com.

Terrible app and Applience

This thing feels like it came from the 80s. Everything is super slow. Connection is terrible. The app hardly controls any future of the fireplace. If you have color leds…. guess what! you cannot control it ! It also constantly freezes us as well. Basically the app and fireplace are for most part useless and dated. Go with a different product if you can.

Dragon-fire 101

8 months ago

Too many pop-ups for review

Stop the pop-ups

Don’t care annoying

8 months ago

Not a lot of Options

We paid an extra $300 for the app access. Not a lot provided for $300. My husband and I can’t both use the app interchangeably. If one turns it on, the other cannot turn it off. No voice command but it sure beats using their big clunky remote.

Witch in Disguise

8 months ago

Response from developer

Hi Witch in Disguise, thanks for taking the time to leave this review. It is expected that two app users can control the fireplace interchangeably. There might be some confusion or issue we can troubleshoot here. You can link the app to Google Home or Amazon Alexa for voice control if desired. Please reach out to us at AppFeedback@hearthnhome.com if you would like assistance.

Horrible App

this app sucks so bad. It disconnects from the Wi-Fi module at least once per month and then takes 30 to 40 minutes and multiple attempts to reconnect. It is totally unreliable, but I guess you have no other choice. If you were stuck with this fireplace, I just wish they could do better.

jcg312

8 months ago

Needs better wi-fi connection ability

Great fireplace, but does not always stay connected to the Wi-Fi set up. We often not have to reset it to get it to work with Wi-Fi. Not a game changer, but does not work as well as other Wi-Fi connected products.

worsttrip

9 months ago

Great update!

I’ve had a Heat & Glo with the WiFi adapter for a few years now. It was always just OK and worked fine. But since the latest update to this app, it’s on a whole new level. And with the changes to the interface, I can easily say it’s now an excellent product and am really glad I upgraded with the WiFi adapter. 5 stars, would recommend.

Durdy E

9 months ago

Response from developer

Hi Durdy E., thanks for taking the time to leave this review. We appreciate your kind words about our recent improvements! Please keep in touch if you ever have feedback or need some assistance from us.

Minimal functionality

Very disappointed that flame height & fan speed control available with on-site remote isn’t also at least viewable on app. Basic on/off & room temperature are only functions app offers for Vermont Casting stoves.

CR john

9 months ago

Keeps resetting Cold Climate setting

As the weather has turned cold here in New England, we’ve activated the Cold Climate setting on our VT Castings gas stove, using the remote. This keeps the pilot light on. Whenever we use the app, it turns this off, so the pilot light doesn’t stay lit. Not a huge deal, but clearly an issue.

ThunderChief68

9 months ago

Response from developer

Hi ThunderChief68, thanks for the taking the time to leave this review. We made some changes to the control screen recently. If you'd like to keep your Pilot/Cold Climate running, you just need to click to "Pilot" instead of "Off" when you're done running your stove. This will turn off the main flame, but move you into Cold Climate/Pilot operation. Hope this is helpful!

Frustrated

The app is not great. We paid extra for it and it keeps disconnecting and won’t respond. We had a service man come and fix it but a few days later the same thing happened. I’m not pleased at all so far. I will put in another service call and see what happens this time.

👎news

9 months ago

Disconnected

The fireplace regularly disconnects from the internet and needs to be reset. Wish we had just used a switch or remote control.

dhirth

10 months ago

Loses WiFi connection

The app seems ok but I keep on losing internet connection saying “ your appliance is offline “
Not sure why it’s doing this. All other WiFi connections ( cameras etc) are connecting fine.
Now I can’t control the temperature of my gas fireplace insert
This is the second time it has happened

DJ in Jackson