Replacement of product
I am writing to express my serious disappointment and frustration with the way my warranty replacement case has been handled.
I purchased boAt Airdopes 212 from Flipkart, and within just two months, the left earbud stopped working. Since the product was under warranty, I raised a warranty claim and requested a replacement.
However, instead of receiving the replacement product, I received an empty box containing only a data cable. I immediately reported the issue and shared photographs of the package and the items I received as evidence.
After waiting approximately 20 days, I received another box, but once again, it was empty and contained no earbuds. I submitted another complaint and explained the entire situation. A ticket was raised, and I waited for a resolution. However, after approximately one week, my case was closed without any prior notification or proper explanation.
On 27 October 2026, when I contacted your customer helpline, I was informed that my case had been closed because my complaint was considered suspicious, as I had allegedly received an empty box twice.
I strongly object to this decision. I reported the issue promptly on both occasions and submitted the photographs requested as evidence. Instead of investigating the repeated failure to deliver my replacement product, my genuine complaint has been dismissed as suspicious.
I have already spent considerable time waiting, following up, and explaining the same issue repeatedly. This experience has caused unnecessary inconvenience and has seriously damaged my trust in boAt’s warranty and customer support services.
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #70692125. We will help you at the earliest.
App glitch maybe
App is no use
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given ref. number #70039253. We will help you at the earliest.
Airdopes 412
Cannot add Nirvana Ion earbuds
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given reference number #68238055. We will help you at the earliest.
Unable to access sound menu
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given ref. number #68234392. We will help you at the earliest.
Unauthorized Bluetooth Connection Issue with boAt Rockerz 255 Pro+
I recently purchased a boAt Rockerz 255 Pro+ neckband and am facing a serious Bluetooth connectivity issue.
While I am connected to my device, nearby users are sometimes able to connect to the neckband automatically without my permission. When this happens, my audio playback stops, and I can hear audio or voice from the other user’s device. This raises concerns regarding both privacy and security.
I have also installed the boAt Hearables iOS app, but Rockerz 255 Pro+ does not appear in the list of supported devices, so I am unable to manage any connection or pairing settings through the app.
Could you please help me with the following:
How can I prevent unauthorized devices from connecting to my neckband?
Is there a way to make the device private or require permission before pairing?
Is there any firmware update available to resolve this issue?
If this is a hardware or firmware defect, what are the available replacement or warranty options?
I have already tried resetting and reconnecting the device, but the issue persists.
I would appreciate your assistance in resolving this matter as soon as possible.
Thank you.
Best regards,
Arabaz Ahamad
Response from developer
Hi Arabaz, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at applications@imaginemarketingindia.com
Fully charge before using
I got too excited when I got delivery of Nirvana earbuds. One bud wasn’t working, I thought it was defective. I then realised that I hadn’t charged. So first time charge fully before setting up. The are the best earbuds at surprisingly reasonable price.
App issue
The earphones are not recognized in the app through Bluetooth. Even when I try to connect them manually, the device does not appear in the list of supported earphones. Strangely, the product is available for purchase in the app, but it seems the app itself does not support or recognize it.
Because of this, I cannot use the app features that are supposed to work with the earphones. This defeats the purpose of having an official app for the product.
If the earphones are being sold through the app, they should also be fully supported by it. The developers should update the app so that users can properly connect and manage their devices.
Until this issue is fixed, the user experience is very frustrating.
Response from developer
Hi Raghvi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given reference number#64172786.
Boat supreme
Response from developer
Hi, thank you for taking the time to leave us a positive review.
Do something
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given ref. number #63220905. We will help you at the earliest.
I can’t connect my nirvana pro iris to the app with the Bluetooth
iPhone 14plus
Boat Hearable app not working with iPhone
Every time, I am only asked to wait for 24 or 48 hours, which has been repeatedly promised without any resolution. This is extremely frustrating and unacceptable.
These headphones are suitable only for users who want to use them without any smart features, because the app support is completely unreliable. I truly regret this purchase.
Response from developer
Hi Shailesh, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given reference number #62418065. We will help you at the earliest.
Account creation is mandatory
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given ref. number #62309459. We will help you at the earliest.
Need support for the headphones that I have
EarPods 170
Can’t connect to Rockerz 551 ANC?!
Airdopes 141
Not working properly
'Version History' shows many updates in the past including one that was pushed right before I wrote this review, which didn't fix the issue. The gaslighting happens when I see the support for Nirvana lon right inside the app's
"Supported Devices" tab. boAt be trolling!
Hardware-wise, it's exceptional for all its features offered but the Software support is laughable, except here,
Response from developer
Hi Jaseerap, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at Applications@imaginemarketingindia.com with your contact details and the given ref. number #42755853. We will help you as soon as possible.
