Worst customer care service
Worst shopping app
I discovered the wrong product immediately when I opened the package on the day of delivery. The app only mentions replacement, but there was no replacement option available under my order. I had to search for a solution and contact customer support through email.
When I finally contacted boAt, they rejected my request saying that the issue should have been reported within 48 hours.
How am I supposed to request a replacement within 48 hours when the replacement option itself was not available in the app?
This is not a change-of-mind return. I ordered one product and received a completely different, much cheaper product. The app and customer support should provide a proper mechanism to resolve such cases.
Very disappointing experience, especially for a purchase of ₹20,000. I would strongly recommend that boAt improve its replacement process and actually help customers when the wrong product is delivered.
Worst
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #69848074. We will help you at the earliest.
Don’t use this app
Response from developer
Hello Garima, we regret the inconvenience caused. Kindly share your registered contact number, registered email address and screenshot of the payment with us via mail info@imaginemarketingindia.com so that we can assist you further.
Useless app support and service
Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #69101111. We will help you at the earliest.
