Body Tracker - Photo Journey

Response from developer

Hi, I’m really sorry you've had this experience, I can see how missing photos would be extremely frustrating. If you previously added photos and now the app shows no journeys it’s typically caused by an iCloud setting, account or device change rather than the photos being deleted. We don't actually store photos on any of our own servers to maximize privacy, and there's nothing in the app that would trigger automatic deletion of data. Possible scenarios that might be causing what you're seeing: - iCloud saving for PhotoJourney was enabled, then later turned off. Re-enable it and the photos should restore. - You were signed into iCloud when you uploaded, then later signed out. Signing back in can bring everything back. - The iCloud account on the device was switched. Older photos will still be backed up under the original iCloud account. - iCloud saving for PhotoJourney was enabled, and then the app was deleted and reinstalled, or installed on a new device. As long as you’re signed into the same iCloud account, your journeys and photos should sync back down. - iCloud saving was not enabled when first using the app, and the app was then deleted and re-installed. This would delete the data along with the app as it was never backed up with iCloud. Please check: Settings → Apple ID → iCloud → Saved to iCloud → PhotoJourney (make sure it’s enabled), and confirm you’re signed into the same Apple ID you used originally. If you have a lot of photos to restore (especially after reinstalling or switching devices), open the app and leave it open for several minutes. You should see journeys and photos start to repopulate gradually as iCloud sync completes. If you don’t see anything right away, try briefly switching tabs or reopening the app to prompt a refresh. I saw you emailed about this issue and I replied right away to help investigate, but I didn’t hear anything back. If you email again (or use “Report a bug” in the app), I’ll pick it up immediately and will continue to assist you. If I can’t resolve it, you can request a refund through Apple at reportaproblem.apple.com. Thanks, Mike (app developer)