You get NO credit for in house orders
Order at the counter and eat inside and you get no credit for your purchases. We eat here at least once a week, spending $20. So, we don’t quality for any Special Offers. 😩😩😩. Food is GREAT!!! App needs work.
Can’t browse menu
Can’t browse menu without choosing location. Location finder in app is turning up nothing.
Not user friendly
When you open the app, you’re immediately prompted to enter in all your information. You’re not given an option to opt out of messages which is not customary but not a crazy inconvenience. My most major issue is that there is no warning that you’re not able to order food before lunch, so if you go to place an order, the app will let you continue with your order until you go to checkout. So you have to go back, undo everything, and reenter your card. While this isn’t a crazy issue, this makes the app difficult to navigate. Apps like Chick-fil-A display a message that you cannot place an order before lunch BEFORE you go to place your food order. When you design an app it’s supposed to be for convince, however, this was all BUT convenient.
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Location services would be nice
The whole point in having an app is to provide an actual means by which a customer can SEE your menu and order! In the time that I’ve had the Bojangles app, it does not find any Bojangles in my area, and there are 2 within driving distance of my house, THAT I KNOW FOR A FACT ARE OPEN! Either this is a company problem or it’s a franchisee problem and it shows a mass amount of laziness on both parts to address the issue! If you want to fix this issue, it would be greatly appreciated, otherwise, don’t expect my business if I can’t see what’s on your menu before I get to the store.
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The app SUCKS
Sent my order to the wrong restaurant even after I changed the location. There’s never any good offers like Chick-fil-A has and now I’m standing in a Bojangles with no one helping me while my order is 30 minutes away. Then the other store hung up on me!!! Ridiculous!!!
